Reviews of Hotel Okura Macau 5 stars
Avenida Marginal Flor de Lotus, Cotai, Macau, Macao
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Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe room was very spacious, the bed was so comfortable and loved the big bathroom. The staff are so helpful and very professional. Yuri at the front desk was so nice and very accomodating. I will definitely stay there again.
Dear Nida, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. Your compliments about our staffs, especially Yuri is highly appreciated. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Nida, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. Your compliments about our staffs, especially Yuri is highly appreciated. It was a pleasure to have you as our guest and we ho… Show more
Reviewed: 3 February 2025 · Stayed in January 2025
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewStaffs service is good quality
Dear Pak Cheong, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. Your compliment about our staffs is highly appreciated. It was a pleasure to have you as our guest, and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Pak Cheong, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. Your compliment about our staffs is highly appreciated. It was a pleasure to have you as our guest, and we hope to welco… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewAll staff are very kind and helpful especially Miss Elaine😘
Dear Joanna Leonisa, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. Your compliments about our staffs, especially Elaine is highly appreciated. It was a pleasure to have you as our guest, and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Joanna Leonisa, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. Your compliments about our staffs, especially Elaine is highly appreciated. It was a pleasure to have you as our gue… Show more
Reviewed: 26 November 2024 · Stayed in September 2024
Verified reviewReviewed: 14 August 2024 · Stayed in August 2024
Verified reviewReviewed: 4 August 2024 · Stayed in July 2024
Verified reviewLovely facility
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Dear Ms. Sinclair, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Ms. Sinclair, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessa… Show more
Reviewed: 2 July 2024 · Stayed in July 2024
Verified reviewi love this hotel so much.
Dear Mr. Wong Ning, Thank you for staying with us and taking the time to share us your stay experience. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau in the future! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Mr. Wong Ning, Thank you for staying with us and taking the time to share us your stay experience. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau in the future! Best Regards, David … Show more
Reviewed: 15 June 2024 · Stayed in June 2024
Verified reviewThe staff went above and beyond for our honeymoon stay. Thanks for all your efforts! YAY!
The business centre experience and lack of english speaking staff
Dear Mr. Benjamin, Happy Honeymoon! Thank you for staying with us during such a special occasion and taking the time to write us a review. We are glad to hear that you had enjoyed your honeymoon stay overall. We appreciate your feedback regarding the business center experience and English-speaking staff which definitely giving us the opportunity to improve. Your feedback will be shared with the team, and we will continue to strive for better service. We look forward to the opportunity to welcoming you back to Hotel Okura Macau in the future. Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Mr. Benjamin, Happy Honeymoon! Thank you for staying with us during such a special occasion and taking the time to write us a review. We are glad to hear that you had enjoyed your honeymoon stay overall. We appreciate your feedback r… Show more
Reviewed: 21 March 2024 · Stayed in March 2024
Verified reviewGreat service
The health Centre closes at 9pm
Dear Ms. Germaine Chia Wen, Thank you for staying with us and giving us a perfect rating. We are happy to hear that you are satisfied with our service. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau in the near future! Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Ms. Germaine Chia Wen, Thank you for staying with us and giving us a perfect rating. We are happy to hear that you are satisfied with our service. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okur… Show more
Reviewed: 14 March 2024 · Stayed in March 2024
Verified reviewWe loved evertyhing about this hotel but mainly the customer service. Everyone was so amazing and helpful. The room and hotel in general was just fantastic!
Dear Ms. Nicole, Thank you for staying with us and taking the time to give us a perfect rating. We are glad to hear that our staffs has made your stay experience amazing. It was a pleasure to have you as our guests and we look forward to welcoming you all back to Hotel Okura Macau in the near future! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Ms. Nicole, Thank you for staying with us and taking the time to give us a perfect rating. We are glad to hear that our staffs has made your stay experience amazing. It was a pleasure to have you as our guests and we look forward to w… Show more
Reviewed: 12 February 2024 · Stayed in February 2024
Verified reviewI think the service staff in general was abdolutely exceptional. For example, they were extremely caring and even prepared gifts for our child, which made her elated. We had an unforgettable stay and we’ll definitely revisit in the future!
Dear Valued Guest Man Wai, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are glad to hear that your stay with us was unforgettable one. It was a pleasure to have you as our guests and we look forward to welcoming you back to Hotel Okura Macau in the near future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Valued Guest Man Wai, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are glad to hear that your stay with us was unforgettable one. It was a pleasure to have you as our guests … Show more
Reviewed: 3 February 2024 · Stayed in February 2024
Verified reviewReviewed: 3 February 2024 · Stayed in February 2024
Verified reviewThe staffs are generally helpful, polite, and their services are excellent. I do like the room a lot with lots of drinks, fruits and snacks. We would like to highlight a staff named NASH, he is doing a very good job =)
timing isnt right we didnt have the chance to enjoy their pool
Dear Valued Guest Tan, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. Your compliments about our staffs, especially Nash is highly appreciated. We are happy to inform that our health club is now reopened for our guests. It was a pleasure to have you as our guests and we look forward to welcoming you back to Hotel Okura Macau in the near future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Valued Guest Tan, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. Your compliments about our staffs, especially Nash is highly appreciated. We are happy to inform that our health c… Show more
Reviewed: 23 January 2024 · Stayed in December 2023
Verified reviewThe location is fulfilled with lots of restaurant and shops. The staffs are extremely nice especially the bellboys, they are very helpful when sending us the luggages to the airport bus.
Dear Mr. Thanan, Thank you for staying with us and sharing your pleasant experience. We are happy to hear about your compliments to our staffs especially to our bell team. It was a pleasure to have you as our guests and we hope to welcome you all back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Mr. Thanan, Thank you for staying with us and sharing your pleasant experience. We are happy to hear about your compliments to our staffs especially to our bell team. It was a pleasure to have you as our guests and we hope to welcome y… Show more
Reviewed: 19 January 2024 · Stayed in January 2024
Verified reviewThe manager had given a very great service to us. I wanted to buy the yukata for my wife. But it had no stock. He suddenly came out an idea giving my wife a teddy bear with a kimono on it. My wife was very happy n she said,” It’s very cute. Thank you Sir.” I must give Okura hotel Manager 👍👍👍👍👍! You have done very great customer service brother! I’m a marketing too. That’s why I know what a QUALITY SERVICE IN MARKETING. He shall get promotion for his good customer service. Thank you again.🙏🙏🙏🙏🙏💝💝💝💝💝
None
Dear Mr. Hadi Kusuma, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are happy to hear that our manager is making his efforts to delight our guest. It was a pleasure to have you as our guests and we hope to welcome you back to Hotel Okura Macau in the future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Mr. Hadi Kusuma, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are happy to hear that our manager is making his efforts to delight our guest. It was a pleasure to have you as … Show more
Reviewed: 13 January 2024 · Stayed in October 2023
Verified reviewReviewed: 11 January 2024 · Stayed in December 2023
Verified reviewVery friendly and helpful staff. Comfortable room and the location is very convenient.
NA
Dear Ms. Sinclair, Thank you for staying with us and taking the time to write us a review. We appreciated your compliments about our staffs. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Ms. Sinclair, Thank you for staying with us and taking the time to write us a review. We appreciated your compliments about our staffs. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! … Show more
Reviewed: 10 January 2024 · Stayed in January 2024
Verified reviewWe were pleasantly surprised at every turn by the staff's meticulous services and heartfelt consideration, such as accompanying us on city outings, exceeding our expectations in keeping our accommodations tidy, and providing assistance before we even had to ask.
None.
Dear Ms. Ka Wai Karly, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are happy to hear that our staffs are making their efforts and providing anticipatory service to delight our guests. It was a pleasure to have you as our guests and we hope to welcome you all back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Ms. Ka Wai Karly, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are happy to hear that our staffs are making their efforts and providing anticipatory service to delight our gu… Show more
Reviewed: 9 January 2024 · Stayed in December 2023
Verified reviewThe staff (Loki) is extremely helpful and professional.
Nothing, everything is perfect!!!
Dear Ms. Gracia, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are glad to hear about your compliments about Loki. We look forward to having you again as our guests in your next visit! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Ms. Gracia, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are glad to hear about your compliments about Loki. We look forward to having you again as our guests in your next v… Show more
Reviewed: 5 January 2024 · Stayed in January 2024
Verified reviewReviewed: 5 January 2024 · Stayed in January 2024
Verified reviewReviewed: 4 January 2024 · Stayed in December 2023
Verified reviewReviewed: 2 January 2024 · Stayed in December 2023
Verified reviewThe porter is very friendly, excellent at his job. I definitely give him 10 /10 and he deserves my tips. I will return soon and hope seeing him there to help again. P. S The porter at this hotel is much helpful than galaxy hotel.
We had been given a room smell of alcohol (because of Christmas party and I understand) But the helpful porter help us change room and everything is good.
Dear Mr. Simon, Thank you for staying with us and your compliments to our bellman. We are happy to hear that you had enjoyed your stay overall and our staff has promptly offered assistance when you encountered unpleasant experience. It was a pleasure to have you as our guests and we look forward to welcoming you back to Hotel Okura Macau in the near future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Dear Mr. Simon, Thank you for staying with us and your compliments to our bellman. We are happy to hear that you had enjoyed your stay overall and our staff has promptly offered assistance when you encountered unpleasant experience. It was… Show more