Reviews of Hotel Royal Macau 5 stars
Estrada da Vitoria 2-4, Macau, Macao
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe hotel is clean, well-located, and the staff is friendly and helpful.
None
Dear Pei, sg, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Dear Pei, sg, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. … Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewVery nice hotel
Every thing beautiful
Dear Goninon, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Dear Goninon, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It w… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation, room views, buffet breakfast and service.
Reviewed: 24 June 2025 · Stayed in May 2025
Verified review- The hotel is close on foot from the nearby bus stops. It also offers free shuttle service at specific timeslots to reach the ferry terminal. - The staff was very helpful as I had to inquire about an issue related to the payment. They were very patient and kind when they explained to me how the process happens. The amount was frozen on my account and another similar amount was deducted. But they did unfreeze the first amount so everything was settled when I checked out. - The room is very spacious and the facilities were great. The view is really lovely and we felt really comfortable in the room.
Nothing to be mentioned. It was a very short but really comfortable stay. Everything was great and I will be definitely looking forward to coming back whenever I revisit Macau.
Dear Nadine, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Dear Nadine, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It wa… Show more
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewlocation
I cut my head above my eye on the towel rail that was stupidly positioned in the shower. When i checked out i mentioend it to the staff who basically didnt care and proceeded to hand me the bill for 2 bottles of chinese beer from the minibar, which seemed their priority. I was pretty shocked but not surprised as in Macua and Hong Kong , service is often like that.
Dear Oliver, Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through your valuable comments that we could try our utmost to improve the overall service and facilities. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are sorry to know that your stay with us did not meet your expectations. We have already share your comments with the related department for further review and possible improvement. We do hope that the incident have not marred your good impression to Hotel Royal Macau. We hope to get another chance to serve you in the nearest future. Best Regards, Hotel Royal
Dear Oliver, Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through yo… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewNot a 5 star hotel
not 5 star
Dear Sanjay, Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through your valuable comments that we could try our utmost to improve the overall service and facilities. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are sorry to know that your stay with us did not meet your expectations. We have already share your comments with the related department for further review and possible improvement. We do hope that the incident have not marred your good impression to Hotel Royal Macau. We hope to get another chance to serve you in the nearest future. Best Regards, Hotel Royal
Dear Sanjay, Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through yo… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewLocation
room
Dear Sanjay, Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through your valuable comments that we could try our utmost to improve the overall service and facilities. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are sorry to know that your stay with us did not meet your expectations. We have already share your comments with the related department for further review and possible improvement. We do hope that the incident have not marred your good impression to Hotel Royal Macau. We hope to get another chance to serve you in the nearest future. Best Regards, Hotel Royal
Dear Sanjay, Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through yo… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewbreakfast is neat and nice, especially the environment.
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThe rooms are clean and staffs are accommodating and friendly esp Filipino personnel.. staffs in Fado restaurants are very accommodating and smiling..
The view of our assigned room is construction site
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in December 2024
Verified reviewIt was Christmas when I stayed at the hotel. There was a Santa Claus at the hotel lobby which is super funny and friendly which brings the Christmas vibe
The smell at the hotel lobby was too strong which I didn’t like. The front desk staffs were not as friendly as I seen from other hotels. I can hardly see a smile on their faces when I’m checking in and out.
Reviewed: 16 March 2025 · Stayed in February 2025
Verified reviewWe go out more to stay at hotel, only for the breakfast to eat at the hotel
Dear Lim, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau
Dear Lim, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a… Show more