Nothing that much to consider a dislike, but if I have to mention any, it's that the television didn't have the range expected for a high-class hotel like Netflix or other apps for movies/shows. As someone from Southeast Asia, items of ease like the bidet would have been very useful. Lastly, the lights were not easy to control in the room since there weren't many labels on them, and we had to guess.

They gave us a room with a very nice view (around the 20th floor), and the staff was extremely attentive when we arrived at the hotel at 10:00 AM, going out of their way to help us with an early check-in instead of 3:00 PM. When I mentioned that our flight is in the evening, they proposed to extend our check-out time to 1 PM instead of 11 AM. The hotel itself is close to a bus stop, so it's easy to navigate around Macau, and it's just 2 stops away from the port, so the transfer from Hong Kong was easy.

Stayed in June 2025

Nothing

Locations, decor in the room. View. Swimming pool, lighting outside. Staff s are very friendly.

Stayed in June 2025

huge room

Stayed in June 2025

Nothing ,I didn't like ...

Jason at Reception arranged a free upgrade to a Premium Suite and we checked in early as the Suite was ready . Jason from Reception was also extremely helpful, and caring. And we also had a fruit basket and a Snack box for our Welcome gift from Manager Dean Wan. The hotel location was great close to Fisherman's Wharf and the Ferry Terminal. Also there were free shuttle buses to Cotai Strip and to the Border to Zhuhai. Chris from Concierge was extremely knowledgeable and helpful. He helped us plan our daily trips around Macau.

Stayed in June 2025

Unfortunately when we go to the pool, the pool is on maintenance

Near to ferry terminal, free shuttle bus, spacious room. Thank you sands for your welcoming snacks ❤️ My kids love it.

Stayed in June 2025

nothing comes to mind.

The room was spacious and modern.Very clean. The staff were magnificent and checkin and out was excellent.

Stayed in May 2025

I was not aware that the hotel has airport service and a bus going to other locations.

I and my daughter have awesome experience with the Sands Macao Hotel. The Service Quality is good. The staff are really supportive. My daughter also received a birthday cake and it was awesome. Surely we Will come back Thank you.

Stayed in February 2025

Nothing

Extravagant services, it was more as our expectations

Stayed in January 2025

The hotel is bit far from Macao city coz there are taxis and shuttle bus.

All the staff there are very helpful! Kudos to them!We had request for a birthday surprise for my niece and everything have been prepared nicely with a beautiful cake, balloons and well written card.

Stayed in January 2025

None that I can think of.

Room is very spacious and cosy

Stayed in December 2024

Need refurbishment, a bit old fashioned

Convenience

Stayed in August 2024

The hotel lobby was a little obscured need some clear marking of some kind to be noticed.

It was modern it was very good.it lived up to the five star establishment

Stayed in August 2024

There is absolutely no complaints especially their hospitality. Their service is genuinely above expectations

It was the best service we had throughout our stay at Sands Macao. Their staff was extremely courteous and helpful and knowledgeable.

Stayed in July 2024

None

Aside from the complete amenities that the sands offer, the staff and service is amazing! Everyone is accommodating and really cares about its customers. We stayed here for our anniversary and the staff prepared anniversary surprises for us (they gave us cake and some free snacks and Drinks which are all amazing!!)

Stayed in May 2024

Incredible staff and extremely welcoming. Truly a luxury experience. Sands lived up to its namesake. I will definitely return in the future.

Stayed in April 2024

The pillow

The shuttle bus services

Stayed in March 2024

Room service Breakfast was a bit disappointing

Amazing room Nice gift package Great service Free shuttle busses to the strip

Stayed in March 2024

It is a magnificent hotel, I was in #1927 with excellent views, all the comforts and magnificent attention from all the staff and I would highlight the wonderful attention of Sonia and Dean. I will return and recommend it.

It is a magnificent hotel, I was in #1927 with excellent views, all the comforts and magnificent attention from all the staff and I would highlight the wonderful attention of Sonia and Dean. I will return and recommend it.

Stayed in March 2024

Rooms are getting dated

Spacious room. Clean and tidy

Stayed in February 2024

We arrived around noon, a bit earlier than check in time, they tried to find a room for us in a short while and actually it was also upgraded to a harbor view room. They also sent us a snack pack, a fruit dish and a souvenir bear which my daughter really loved. During our stay, all the staff that we met are very friendly and helpful, the shuttle bus also makes traveling convenient. The hotel is very close to the fishman’s harbour, and the Guia lighthouse as well. I will recommend the hotel to other visitors to Macau.

Stayed in January 2024

Nil

Friendly staff who went out of their way to make our stay an enjoyable one. Hotel room is huge and has nice amenities

Stayed in December 2023

Restaurant choice - most of the restaurants open at 12pm and we struggled to find restaurant for breakfast.

Excellent service, spacious room, and we are so impressed with the free room upgrade. Enjoy the Jacuzzi bath in room and stunning view. Overall it was an enjoyable stay. Would come back again.

Stayed in December 2023

Location is not close to the city centre Need 15 minutes walk

Big and cosy room. Quiet environment and next to the Fisherman Wharf where good food is available.

Stayed in December 2023

The casino was not very good

The staff was exceptionally courteous

Stayed in October 2023