Super clean room and friendly staffs. The location was great too. After I told them that my room had a smoking odor, they immediately gave me another room with no troubles. They even sent over some fruits as an apology. Best hotel experience we ever had!

Stayed in August 2025

Price

Comfortable bed, cleanliness and v good service of the staff esp the front desk manager (Roy or Troy)

Stayed in July 2025

Great location in Cotai. The room was amazing. Clean and smart. Newly renovated, so everything feels new! They even used the genuine Nespresso machine and capsules, not the knock-off cheaper stuff. Room amenities were good quality. Staff were helpful and friendly, making for a great stay. Would definitely stay here again.

Stayed in August 2025

Clear, Clean, Bright, Nice

Stayed in August 2025

Pools only ok

Staff, location, atmosphere

Stayed in July 2025

The shower stall wasn't sealed right. Every time I showered, water slipped out and flooded the bathroom floor. Bathtub is not clean, dust and dirt can be seen.

The room had awesome facilities, and the service was super friendly. Breakfast wasn't buffet-style but made-to-order, and the food was kinda fancy – really good stuff.

Stayed in July 2025

Absolutely nothing. Everything exceeded our expectations.

From the moment we stepped into The Londoner Grand, we were greeted with nothing less than world-class service. We’d like to extend a huge thanks to Lindsey, Jayzel, Alex, Ken, and Sanjieb (Grand Ambassador), each of them went above and beyond to make us feel welcome, valued, and well taken care of. Their warmth, attentiveness, and dedication to exceptional hospitality truly made our stay unforgettable. They’re the reason we’ll definitely be coming back! The room was another highlight, immaculately clean, incredibly spacious, and equipped with modern technology that made everything convenient and luxurious. And of course, the location is unbeatable! The hotel sits right at the heart of Macau, making it easy to explore the city while enjoying the comforts of a premium stay.

Stayed in July 2025

The guest relations officer are good. 24 hours restaurant.

Stayed in July 2025

There was a bit smell of smoke on the toilet of non-smoking room. It should came from the ventilation system.

The room decoration was excellent. The staff were very helpful. The location is convenient with many connection to other hotels and malls.

Stayed in July 2025

I had a wonderful stay at The Londoner! I want to give a special shoutout to Frank at the front desk—he was incredibly professional and kind. He went out of his way to upgrade my room, which made my stay even more comfortable. Frank also took the time to explain all the hotel amenities in great detail, which I really appreciated. His warm and attentive service truly made a difference. Highly recommend this hotel, and huge thanks to Frank for the exceptional hospitality!

Stayed in July 2025

Nothing, all was perfect.

The Londoner Grand was 100% SUPERB. We enjoyed our stay being looked after by the very professional staff, the clean and spectacular rooms and meal opportunities were amazing. 100% Satisified, would stay again when visiting Macau. Londoner Grand = Pure Opulence!

Stayed in June 2025

Cannot think of anything

Good location. Very clean comfortable room. Modern setup.

Stayed in June 2025

Friendly staff, very caring, comfortable and good location.

Stayed in June 2025

Breakfast

Design

Stayed in May 2025

The room 1365 at Baker Tower is noisy. But the hotel staff changed the room to a quiet one

Spacious room and friendly staff

Stayed in June 2025

the sink tap, poor sensor, or maybe water running too short time.

reception, concierge, bell service all very friendly and polite.

Stayed in June 2025

Nothing. We love everything about this hotel.

New, upscale, and conveniently located.

Stayed in June 2025

bad smell in the room

Stayed in June 2025

All good outlets very expensive

Fun hotel

Stayed in June 2025

Losing my money

Every thing Amazing place

Stayed in June 2025

Not a lot of F&B selection. Except for Lord Stow’s egg tarts, there isn’t any other good local food brand offerings. The food court is especially disappointing.

Grand, clean, good selection of retail outlets. Most importantly the staff shows their dedication and commitment to service excellence. Frederic at the Front Office who checked us in, was fantastic - he had a great sense of service-minded attitude; made sure we had a great start to our stay and went beyond our expectations. It was his enthusiasm that made us feel like we were treated like VIP; and he made us believe that all the staff were just as dedicated as him.

Stayed in May 2025

My room was spacious and very clean, chic styling. Facilities were mostly up today, front desk staffs were efficient and helpful.

Stayed in May 2025

I didn't have any negative issues at all. Great place anyone that stays there should be happy.

The staff were incredible. The place is huge, I kept walking around finding more and more places to eat.I am already try to plan a visit back in November. I only had two days planned but once I realized how grand this establishment is I will plan for more days.

Stayed in May 2025

Nothing

Great Attention of the staff (especially to Mikki and Sanjieb )from check in till check out our staycation. Get free upgrade to gorgeous suite with the view to Eifel tower , thanks Londoner Grand for this amazing experience

Stayed in May 2025