Reviews of Londoner Grand, a Luxury Collection Hotel, Macau 5 stars
The Londoner Macao, Estrada do Istmo, s/n, Cotai, Cotai, Macau, Macao
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Reviewed: 17 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewSuper clean room and friendly staffs. The location was great too. After I told them that my room had a smoking odor, they immediately gave me another room with no troubles. They even sent over some fruits as an apology. Best hotel experience we ever had!
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewComfortable bed, cleanliness and v good service of the staff esp the front desk manager (Roy or Troy)
Price
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGreat location in Cotai. The room was amazing. Clean and smart. Newly renovated, so everything feels new! They even used the genuine Nespresso machine and capsules, not the knock-off cheaper stuff. Room amenities were good quality. Staff were helpful and friendly, making for a great stay. Would definitely stay here again.
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewClear, Clean, Bright, Nice
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewStaff, location, atmosphere
Pools only ok
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewPoor staff at the reception
Bad attitude towards people
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewBreakfast was a set menu. Beautiful and fresh and included in the hotel booking.
Set meal
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe room had awesome facilities, and the service was super friendly. Breakfast wasn't buffet-style but made-to-order, and the food was kinda fancy – really good stuff.
The shower stall wasn't sealed right. Every time I showered, water slipped out and flooded the bathroom floor. Bathtub is not clean, dust and dirt can be seen.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGood size rooms. The person who took care of my check in was very kind and accommodating with my requests. Friendliness of staff
Consistency of the service at the pool area, sometimes they serve you water and some mixed nuts, sometimes no water or offering the menu. Difficult to order drinks
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewNew and cozy
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewFrom the moment we stepped into The Londoner Grand, we were greeted with nothing less than world-class service. We’d like to extend a huge thanks to Lindsey, Jayzel, Alex, Ken, and Sanjieb (Grand Ambassador), each of them went above and beyond to make us feel welcome, valued, and well taken care of. Their warmth, attentiveness, and dedication to exceptional hospitality truly made our stay unforgettable. They’re the reason we’ll definitely be coming back! The room was another highlight, immaculately clean, incredibly spacious, and equipped with modern technology that made everything convenient and luxurious. And of course, the location is unbeatable! The hotel sits right at the heart of Macau, making it easy to explore the city while enjoying the comforts of a premium stay.
Absolutely nothing. Everything exceeded our expectations.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe guest relations officer are good. 24 hours restaurant.
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThe room decoration was excellent. The staff were very helpful. The location is convenient with many connection to other hotels and malls.
There was a bit smell of smoke on the toilet of non-smoking room. It should came from the ventilation system.