They tried to take extra charge from us which was without a reason and we tried to order from room service they bring a wrong order no one speaks English

Stayed in June 2025

The safety deposit box lost its battery and wouldn't open - security and hotel maintenance had to come and manually open it.

The swimming pool was great - the breakfast was decent - the room was absolutely amazing and the bed so comfy.

Stayed in July 2025

Front desk staff asked us to wait until 3pm to check in and then proceeded to check in other guests that arrived after us. If you use a credit card for your deposit then they keep it A WHOLE MONTH before refunding it. Toiletries are free but they make you pay for bath salts. GET YOUR POLICIES IN ORDER AND BE CONSISTENT!!!!!!

Close to the LTR, modern, spacious and reasonably priced

Stayed in January 2025

The pool is under renovation. Limited dining options.

Well designed and appointed room. Excellent fitness facilities. Spacious design. Modern feel. Efficient staff. Quiet location. Close to the LTR

Stayed in January 2025

It was noisy. Could hear when other rooms are opening/ closing curtains and showers. Long wait to check in. Hard to find taxi after checking out. The breakfast could have been better.

Great location. Gorgeous room. Lovely amenities. The view from the room was beautiful. It was overall very comfortable and was very accessible from the ferry terminal.

Stayed in December 2024

Breakfast very very basic. Sorry

Everything OK. Some km away from downtown. Very nice view ("seaview" booked).

Stayed in July 2024

if have shuttle more often is convenient. and the deposit is taking too long for hold, and the check out time for long to process.

we love the room that with a city views. the room is big and the bathroom is nice and provide liquid soap for hair and body. it's update with usb charge outlet and united outlet.also we feel clean.

Stayed in June 2024

Little space to put own make up kit.

The barbecue pork served by the restaurant on 3/F was good. All staff are very friendly.

Stayed in March 2024

The TV, they should check every TV

The room is great, worth the money

Stayed in March 2024

All was good

Good location

Stayed in February 2024

Breakfast very basic and could have more variety for the price tag.

Very basic room. View ok.

Stayed in January 2024

The breakfast was very bad. For a 5 Star property we expected a better.

The hotel staff is good

Stayed in December 2023

I personally find the room a bit dark at night and some of the USB wall outlets are broken. The shuttle bus schedules are infrequent, however, there is light rail station nearby which serves only Cotai. Taxis are hard to come by in extreme weather if one has a ferry or plane to catch.

This is our favourite place to stay when in Macau. The hotel is beautifully designed… down to the air vent panels and coffee cups in the room. It is a little isolated and, therefore, is not over-run by tourists. Our room has a beautiful, open view of Hengqin (China) across the river. The jogging/cycling path along the river is not far from the hotel. The in-room facilities rivals any top-tier hotel. There is a one-time setup of drinks in the fridge and bath salts in a beautiful, functional bathroom with separate shower stall & toilet. There is an excellent Chinese restaurant and a good coffee shop (we have not tried the sushi place) as well as a convenience store in the hotel. The staff are generally friendly and accommodating. I cannot comment on the huge pool deck as we did not use it but it look’s busy on weekends.

Stayed in October 2023

Cleaning of room without customer knowledge

Facilities

Stayed in September 2023

Nil

Room size is generous, Blacony with a really nice view

Stayed in August 2023

There were no lighting in the gym's showers. Quite difficult to locate the gym as the lighting in the foyer was dimmed (which is a common issue throughout the hotel). In-room USB charging ports (one of them is not working) have a plastic covering and it's genuinely difficult to use as you need to lift and flip the cover with your fingers everytime. If you are getting to the hotel by public transport, do be mindful that there are no pedestrian crossing on Estrada Gov. A. Oliveira

Our room was spacious, clean and comfy. Equipments at the gym and the swimming pool were splendid. Staff were very attentive and friendly, huge kudos to the reception lady at the gym for bringing me towels right away after my morning swim at the pool. We had a dinner at the Hong Kong-style restaurant in the lobby, food was decent and surprisingly affordable.

Stayed in September 2023

Room wasn’t soundproof, I could hear the neighbours and people in the hallway. No black coffee provided, only coffee with creamer and sugar.

The room was fantastic with a great view.

Stayed in August 2023

Like the view, close to the bus stop, small hotel, less people, no gambling stuff. Hope they have a table. The convince store is too small, too little choices. Nice toilet!

Nice staff and the view!

Stayed in July 2023

Hotel transport

The family suite is very nice, modern deco, free mini bar, bathroom facilities is good, comfy bed.

Stayed in July 2023

Hotel breakfast was poor

Stayed in June 2023

Corners and bits are not frequently cleaned. Lots of moulds observed in the bathroom. Could pay a bit more attention to the cleaning standard. I even spotted a tinny itzy witzy spider when I woke up in the morning on the white bedsheet - it might have visited through the balcony. Prevent the balcony room type if you’re a insect phobia.

The bed and the room size, also the free room upgrade to the balcony type

Stayed in July 2023

The location outside shopping district and a bit far from shops

Nice and spacious room

Stayed in June 2023

the ac was a bit hard to control it got cold and hot and we tried to adjust the thermostat but it wasnt doing anything.

the staff were very accommodating and friendly.

Stayed in July 2023

- Very limited routes of shuttle bus, needed to arrange transportation on our own - Remote area, no facilities/convenience stores nearby (only got a mini-store inside the hotel with expensive choices) - Bathroom basin was too small and easy to get water everywhere - Shower head was completely fixed and not adjustable - TV was a new model but you couldn't use Chromecast or Youtube, only a tailor-made remote control with basic TV channels offered - Check-in was a bit slow and long-quene when I arrived at 1530

- Walkable distance to light rail/bus station - Spacious, new and clean room with sea view - Both shower and bathtub available - Good pricing comparing with other 5-star hotels in Macau - 24hr gym room

Stayed in June 2023