Nothing at all!!

Very nice hotel with a perfect breakfast! Location in Studio City is also really good with a lot of restaurants and shops around.

Stayed in August 2025

Nil

This stay was truly unforgettable! It was my first time staying here, and I couldn’t have asked for a better experience. The doormen were always so welcoming and helpful, which made me feel at home right away. A special thank you to Mr. Brian and Mr. Chris at the front desk – your kindness, patience, and thoughtful assistance made my concert trip even more enjoyable and stress-free. Every detail was perfect, and because of you, I created amazing memories here. I truly hope to see you again on my next visit!

Stayed in August 2025

beginning, the hospitality was outstanding. We were upgraded to a beautiful room with a stunning view of the Eiffel Tower, which made our stay even more special. The design of the rooms is simply excellent – every detail was carefully thought out, and it truly shows. Housekeeping service was available at any time of the day, which made our stay extremely comfortable. A special thank you to Chris from the team, who went above and beyond to upgrade our room and overall experience – thanks to him, we even decided to extend our stay for another night. Also, heartfelt thanks to Harry, who made our dinner unforgettable by ensuring our wine glasses were always full and adding an extra touch of warmth to the evening. The hotel is exceptionally clean, and overall, our experience was nothing short of phenomenal. Highly recommended!

Stayed in August 2025

A bit overpriced, but the rate is high due to demand for rooms at this location and time of year.

Nice unintimidating modern dtyle, good facilities, nice spa and restaurants, and especially good staff.

Stayed in August 2025

I wished they'd give us a bit more time to check out there was a typhoon hitting that day!

EVERYTHING WAS FLAWLESS ! The check in with Brian, the lovely coffee treat by the beautiful manager who's name a didn't catch! The decor in the lobby and the room was over the top! We stayed in Palace de Versace last year and thought no other property in Macau will impress us again, but W did that and so much more. The staff at breakfast was amazing and the restaurant was just gorgeous! The view all around was also the best of the best. Highly recommended property

Stayed in August 2025

Amazing property, super friendly and helpful staff, walking distance from the Cotai strip.

Stayed in August 2025

Maybe casino security seems need to improve

Staff very helpful and well-coming

Stayed in August 2025

Water leaks from the shower room even when the door is closed during use, making the washroom very slippery.

Staff is nice and the bed is comfortable.

Stayed in August 2025

Staff experience can be improved: - The ability to handle phone requests can be improved, when I requested for takeaway box for the cake. I don’t feel like this is a five star hotel with the interaction. - Not allowing my accompanies to check-in without me, while I have left all their names with the hotel via message. Dinner buffet quality is so so, for the price despite the free flow offer.

The hotel is new and stylish. I love the upgraded one bedroom suite and the gym facility was amazing. The hotel has arranged birthday surprise for us which was much appreciated.

Stayed in August 2025

The stay experience was good, the location was excellent, and the hotel staff had a very good sense of service

Stayed in June 2025

Hard to find the control panels of the air conditioner, the staff give us wrong infomation

Clean and comfortable

Stayed in July 2025

Thanks for all staffs. Nice view and location!

Stayed in July 2025

Everything was just perfect

Stayed in July 2025

The staff kindly upgraded me to a bigger room, wished I could have stayed longer just to enjoy the facilities. Very proactive housekeeping staff too, will hope to visit again soon!

Stayed in July 2025

Location with food hall

Stayed in July 2025

Nice breakfast!

Stayed in July 2025

Nothing

Lovely room and facilities

Stayed in June 2025

bed’s a bit too hard, also no outdoor swimming pool

design of the room and very spacious

Stayed in July 2025

Nothing

Everything

Stayed in May 2025

The check in process, they have a separate line for Marriott Bonvoy members and for all the other guest, not being a member and being in the other queue meant we had to wait a very long time to complete the check in process.

The room (at least the one I reserved) was super spacious, a huge bathroom with a relaxing bath, separate shower and toilet. The bed was also very comfortable. The breakfast is great as well, a lot of choice (asian and eruopean) the cakes at the breakfast are really good as well as the fresh fruit section.

Stayed in June 2025

The king size bed in my suite is less comfy with a noticeable sag in the middle of the bed.

Everything else except the bed.

Stayed in June 2025

Nothing

Everything was great, room is spacious and big, breakfast was excellent

Stayed in June 2025

Sorry, I can't find a negative.

This is our second time staying at W Macau Studio City. On arrival we were recognised as return customers and treated like royalty. We must say a massive thank you to the gentleman who checked us into the hotel. Their names were Brian and Chris. They set out to get us an upgrade room. Have to say they certainly did that. The suit we were treated to was absolutely outstanding. So thank you kindly to Brian and Chris and the staff at the W. Macau Studio City. We will be back again to see everyone in September. See you then and thank you all for a fantastic few days.

Stayed in June 2025

Time for check in and delay in check in timings. There was a delay to get our rooms however we were compensated with some upgrades for our time.

Fantastic property !! Breakfast was exceptional so many varieties and was super fresh.Rooms were spacious and super comfortable. Front desk and housekeeping staff were really polite and friendly.

Stayed in June 2025