Reviews of Wynn Palace 5 stars
Avenida Da Nave Desportiva Cotai, Cotai, Macau, Macao
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Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 November 2024 · Stayed in October 2024
Verified reviewvery comfortable room
Dear Banke, Thank you for sharing your review with us. We are delighted to hear that you truly enjoyed your stay with us. We believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations
Dear Banke, Thank you for sharing your review with us. We are delighted to hear that you truly enjoyed your stay with us. We believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make y… Show more
Reviewed: 5 October 2024 · Stayed in September 2024
Verified reviewReviewed: 2 October 2024 · Stayed in August 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewThe check-in process and welcome was seamless. The room was clean and the bed was very comfortable. The Illuminarium activity was very impressive.
Dear Pau, Thank you for sharing your comments with us. We are delighted to hear that you enjoyed your stay with us. It is always our goal to deliver unforgettable experience to each of our guests and we are pleased to know that your stay was no exception. Thank you for giving us the opportunity to make your stay in Macau an enjoyable one and we hope you will return soon. Yours sincerely, Guest Relations
Dear Pau, Thank you for sharing your comments with us. We are delighted to hear that you enjoyed your stay with us. It is always our goal to deliver unforgettable experience to each of our guests and we are pleased to know that your stay wa… Show more
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewEverything
Nothing at all.
Dear Rishi, Thank you for your review. We are pleased to read that you enjoyed your stay with us. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations
Dear Rishi, Thank you for your review. We are pleased to read that you enjoyed your stay with us. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and mem… Show more
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewReviewed: 20 May 2024 · Stayed in May 2024
Verified reviewEverything during my stay
N.a
Dear ng, Thank you for your review. We are pleased to read that you enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations
Dear ng, Thank you for your review. We are pleased to read that you enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near f… Show more
Reviewed: 17 May 2024 · Stayed in May 2024
Verified reviewReviewed: 17 May 2024 · Stayed in May 2024
Verified reviewIt’s ultra luxe….The amenities, food , staff everything was great. The executive suite was spectacular.
Dear Pooja, Thank you for your review. We are pleased to read that you enjoyed your stay with us. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations
Dear Pooja, Thank you for your review. We are pleased to read that you enjoyed your stay with us. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and mem… Show more
Reviewed: 5 May 2024 · Stayed in April 2024
Verified reviewEverything especially to the amazing house keeping. So attentive to small and every details Just amazing and we didn’t see this treatment even at the Ritz
Nothing other than the usual. Lost money
Dear akram, Thank you for your review. It gives us great pleasure to know how HSKP Team was of such great help and delivered great customer service. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations
Dear akram, Thank you for your review. It gives us great pleasure to know how HSKP Team was of such great help and delivered great customer service. Your satisfaction is always a motivation for us and definitely the key to our success. We l… Show more
Reviewed: 12 April 2024 · Stayed in April 2024
Verified reviewThe room was absolutely smashing!
No room in the small fridge to put anything of ours.
Dear Kwan, Thank you for sharing your review with us. We are delighted to hear that you truly enjoyed your stay with us. We believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations
Dear Kwan, Thank you for sharing your review with us. We are delighted to hear that you truly enjoyed your stay with us. We believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make … Show more
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewEverything of the property
In food there was less options for vegetarians
Dear Amarjeet Singh Chawla, Thank you for sharing your review with us. Creating an exceptional experience for our guests is never a one-man show. Our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. We also highly appreciated your feedback regarding the vegetarian food options, we will certainly take it into consideration to better understand our customers and refine our offering. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations
Dear Amarjeet Singh Chawla, Thank you for sharing your review with us. Creating an exceptional experience for our guests is never a one-man show. Our entire team cares greatly about ensuring that each guest has a memorable visit and for a… Show more
Reviewed: 1 April 2024 · Stayed in March 2024
Verified reviewReviewed: 24 February 2024 · Stayed in February 2024
Verified reviewReviewed: 9 February 2024 · Stayed in February 2024
Verified reviewReviewed: 22 January 2024 · Stayed in December 2023
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 9 January 2024 · Stayed in January 2024
Verified reviewskycab cable car
Despite reserving two rooms, neither was ready at the designated check-in time of 3pm. Additionally, the non-smoking room I had requested was filled with a strong smoke smell, making it difficult to breathe. When I brought these issues to the attention of your customer service staff, I was met with disbelief and resistance. After persistent complaints, I requested the assistance of a concierge to confirm the presence of the smoke smell. Only then was I offered a room change, but on different level. After complaints again and again, the staff finally offered the room just next door.
Dear JIAWEI, Thank you for your review. Our hotel values feedback from every of our guests, as we believe that all comments give us the opportunity to improve the experience for our guests. We regret that we fell short in meeting your expectations and we would like to emphasize that guest satisfaction is paramount in our goals. Please rest assured that your feedback is being taken seriously and we will certainly seek ways to improve. We look forward for the opportunity to regain your trust in our service in your next visit. Yours sincerely, Guest Relations
Dear JIAWEI, Thank you for your review. Our hotel values feedback from every of our guests, as we believe that all comments give us the opportunity to improve the experience for our guests. We regret that we fell short in meeting your expec… Show more
Reviewed: 6 December 2023 · Stayed in November 2023
Verified reviewReviewed: 2 December 2023 · Stayed in October 2023
Verified reviewClean n convenient
Nil
Dear Alexandrea, Thank you for your review. We are pleased to read that you enjoyed your stay with us. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations
Dear Alexandrea, Thank you for your review. We are pleased to read that you enjoyed your stay with us. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant … Show more
Reviewed: 30 November 2023 · Stayed in November 2023
Verified reviewReviewed: 12 October 2023 · Stayed in October 2023
Verified reviewReviewed: 7 October 2023 · Stayed in October 2023
Verified reviewReviewed: 7 September 2023 · Stayed in September 2023
Verified review