Reviews of Cerviola Hotel 3 stars

It was close to the seaside

Price is too high for this kind of hotel

The service was great! Everyday the room was cleaned and we got clean towels...location is also good.....but...

The room was like a dungeon, there is not a single window in where daylight can be seen..(at least in my room).... therefore I was feeling like in a trap...

It was perfectly tidy and clean, the staff was extremely nice and we got a better room than we expected with a sea view, which only made the situation better.

Rooftop lounge

cockroaches coming through the bathroom drain holes. Pandemic of mosquitos if you leave the balcony or door open. Even the hallway has mosquito flying. First night i killed 5 cockroach and 7 mosquito. We had to cover the drain holes with towels so cockroaches wont crawl up. Staff ignoring the complaints i even called and he said maintenance will come tomorrow but they never came in 1 WEEK ive been there. Water will flood the bathroom while you shower as drains are clogged and waterflow will go down verrry slow. Housekeeping will never change your bedsheets. Rooftop lounge is the only thing i loved because the food is great . Music at night could be loud for some but i wasnt bothered . hygienic wise big no. I didnt even swim in the pool it was disgusting with black marks on the side of mold. The staff looks unbothered and sad especially the male one in the reception. Cerviola im disappointed.

Staff were very friendly and helpful. Its a nice quiet part of the island and very close to the harbour. Roof top pool and restaurant were great too.

Was very nice rooftop bar, delicious food and awesome staff waiters, bartenders and cooks 🥰 Rooftop bar saved all our experience here.

We had situation that our room A/C got broken in middle of night. As we were traveling with our 5 months old baby it was very important, so we had to change 4 rooms at that night, because A/C was broken in every, and last room we stayed it smelled like there has been smoked inside for months. That night ended at 5 am, so night was destroyed, next day plans needed to be cancelled where we couldn’t get refund and no one slept. After this night we didint even got apology, partly refund or dinner at least from hotel. Just staff told that nothing will be do and we already got better room, than we booked, but all we needed was good night sleep with our baby. Very disappointing, administration and manager just ignored us after this happened and didint even looked into eyes normally.

From Cerviola hotel, i didn't like anything; the breakfast was pure; it was an English breakfast (buffet) with nothing from Maltese cuisine.

We booked a room in the hotel with a swimming pool and breakfast, and they gave us a room in a 1-2 km distance from the hotel at TJ boutique. The room was big a renovated, but every morning we had to walk 5-10 minutes with the kids to get breakfast at the Cerviola . We booked this hotel because we had small kids and we wanted to use the pool, but we didn't because it was far from us.

Friendly staff, great breakfast, good location

Wash sink needed fixing

The breakfast was fantastic Nice food and lovely staff

During my 5 days stay The bed sheets did not change for once I had to go every day for 5 days ask for new towels And I had to go every morning knocking the door for the staff room ask for coffee and sugar The rubbish has been in my room for 5 days including dirty nappies

Nice spacious Rooms, kind Staff, clean close to The beach

Cerviola has two hotels in Málta, we went to The one in Marsaskala and when we arrived they put us in The other hotel. The Sand Dune. It was really nice hotel, but came unexpectedly

Nothing

Everything very bad avoid

Breakfast was very good, the roof top bar area during the time we were there was not good on the 1st day, it appeared to be full of locals, in so much you could not get near the pool, on the 2nd day, the bar area was very good, however the pool area was now taken over by a maltese childrens party.

As above excluding breakfast.

Helpful staff

Room cleaning not the best, there was always something missing (towels, tea, clean cups…)

All the emplyees at the reception desk were very nice and helpful. Breakfast was very good. I really liked the lounge bar at the roof.

First impression - when you enter the hotel, it smells bad. Overall, it's not really clean. Before we came, no one cleaned the balcony. It was full of garbage and the deckchairs were very dusty. Pool was also dirty.

Breakfast is good enough even tho the instalations are way to small for all the people were there some of them they had to wait outside until someone was done. The swiming pool and the Roof lounge restaurant is really good and you have excellent attention which by the way they aren't part of the hotel, they rent the area. Location is really good.

I had the unpleaseant experience that i came after long trip at midnight just to foun my room was not ready jet so i had to sleep with my kids and family in another place crossing the street,next day we got our room. All 8 nigts and 9 days the garbage of the room wasnt cleaned up, all dirty glasses or cups weren't cleaned or changed, and i had to ask to make the refill of the shower gel, they only will give you 1 key, and the beds can be replaced they were way to soft, I guess 3 stars hotel is good enough.