Reviews of Cugo Gran Macina Malta 5 stars

Dear Iain, Thank you so much for choosing Cugó Gran Macina during such a special time. It’s wonderful to hear that your honeymoon was everything you hoped for. We’re so pleased you enjoyed the calm atmosphere, the beauty of the surroundings, and especially the helpfulness of our team. Knowing we could play a part in such a memorable occasion truly means a lot to us. We hope to welcome you back whenever you’re next in Malta. Warm regards, Adrian Miller Cugó Gran Macina Team

Dear Iain, Thank you so much for choosing Cugó Gran Macina during such a special time. It’s wonderful to hear that your honeymoon was everything you hoped for. We’re so pleased you enjoyed the calm atmosphere, the beauty of the surroundin… Show more

Dear Herman, Thank you for visiting Cugó Gran Macina. We are delighted that we could ensure a comfortable stay during your visit. It’s great to know you enjoyed our location in Senglea and the quieter atmosphere compared to Valletta. Your top ratings across all areas are truly appreciated by the whole team. We look forward to welcoming you again at Cugó Gran Macina or another hotel in the IBB Hotel Collection. Warm regards, Adrian Miller Cugó Gran Macina Team

Dear Herman, Thank you for visiting Cugó Gran Macina. We are delighted that we could ensure a comfortable stay during your visit. It’s great to know you enjoyed our location in Senglea and the quieter atmosphere compared to Valletta. Your… Show more

Dear Christopher, Thank you for your kind words and for staying with us at Cugó Gran Macina. We're delighted you enjoyed your experience and truly appreciate your compliments about the team and cuisine. Your note about the restaurant schedule is well taken—we always aim to make this clear and appreciate the feedback. We’d love to welcome you back again anytime. Warm regards, Adrian Miller Cugó Gran Macina Team

Dear Christopher, Thank you for your kind words and for staying with us at Cugó Gran Macina. We're delighted you enjoyed your experience and truly appreciate your compliments about the team and cuisine. Your note about the restaurant … Show more

Dear Catherine, Thank you for your kind review and for rating so many aspects of your stay so highly. We’re really glad to hear you enjoyed the poolside drinks and that our team, cleanliness and location stood out during your visit. We appreciate your suggestion about having a rooftop bar. It’s a great idea and definitely something we’ll keep in mind as we continue to enhance the experience for our guests. We’d love to welcome you back again soon. Warm regards Adrian Cugó Gran Macina Team

Dear Catherine, Thank you for your kind review and for rating so many aspects of your stay so highly. We’re really glad to hear you enjoyed the poolside drinks and that our team, cleanliness and location stood out during your visit. We ap… Show more

Dear David, Thank you for taking the time to share your impressions. It’s a real pleasure to know you felt warmly welcomed by our team and enjoyed your stay with us. We appreciate your honest feedback on comfort and value — every comment helps us enhance the experience we offer. We hope Malta treated you well and would be delighted to welcome you back to Cugó Gran Macina whenever you’re next in the area. Warm regards, Your Cugó Gran Macina Team

Dear David, Thank you for taking the time to share your impressions. It’s a real pleasure to know you felt warmly welcomed by our team and enjoyed your stay with us. We appreciate your honest feedback on comfort and value — every comment … Show more

Dear Mr Oliver Thank you for taking the time to share your feedback. We’re delighted that you appreciated the location, architectural beauty and atmosphere of our hotel, as well as the warmth of our team — these are core values of the Cugó Gran Macina experience. Naturally, we regret to read that certain aspects did not meet your expectations. Every comment you shared was carefully reviewed and followed up internally, and steps were taken immediately to ensure that your concerns were acknowledged and handled with the utmost care and professionalism. At Cugó Gran Collection, we pride ourselves on offering personalised service, a curated à la carte breakfast concept, and an ambience designed to reflect the character of our historic setting. While preferences may vary, our commitment to excellence remains constant. We are grateful for every opportunity to learn and evolve, and we hope to have the chance to welcome you again and offer the seamless stay we are known for. Warm regards, Adrian Deputy Manager Cugó Gran Collection

Dear Mr Oliver Thank you for taking the time to share your feedback. We’re delighted that you appreciated the location, architectural beauty and atmosphere of our hotel, as well as the warmth of our team — these are core values of the Cug… Show more

Dear Enrico, Thank you for taking the time to share your feedback. We’re pleased to read that you appreciated the cleanliness of the hotel, the comfort of the room, and the attentiveness of our team — all essential elements of the Cugó Gran Macina experience. We regret, however, that the overall value and location did not meet your expectations. While our setting in the historic harbour of Senglea may not suit every preference, it is precisely this unique, tranquil environment that many of our guests seek when choosing a boutique stay in Malta. As part of our continued commitment to guest satisfaction, we are currently expanding our range of curated activities and on-site experiences — should you wish to return, we would be delighted to welcome you again and share more of what our hotel and destination have to offer. Warm regards, Adrian Miller Cugó Gran Macina Team

Dear Enrico, Thank you for taking the time to share your feedback. We’re pleased to read that you appreciated the cleanliness of the hotel, the comfort of the room, and the attentiveness of our team — all essential elements of the Cugó Gr… Show more

Dear Kathryn, Thank you ever so much for your wonderful review and for rating your experience at Cugó Gran Macina a perfect 10/10 — it truly means the world to us. We are absolutely delighted to know that you enjoyed our breakfast offerings and the quality of our cuisine. Most of all, it brings us great joy to hear that our team — especially Lieke, Valentina, and Caterina — were able to help make your grandson’s 9th birthday a memorable celebration. Creating those special, heartfelt moments for our guests is what we strive for, and your kind gesture of sending a box of candy after your stay deeply touched the entire team. Thank you for your generosity and thoughtfulness. We also appreciate your understanding regarding the lighting in the room. We are continuously working on improving our guest experience while maintaining our commitment to sustainability. It was a true pleasure having you and your family with us, and we hope to welcome you back to Cugó Gran Macina in the near future for another memorable stay. With warmest regards, The Cugó Gran Macina Team

Dear Kathryn, Thank you ever so much for your wonderful review and for rating your experience at Cugó Gran Macina a perfect 10/10 — it truly means the world to us. We are absolutely delighted to know that you enjoyed our breakfast off… Show more

Dear Jackie, Thank you very much for sharing your experience with us. We are truly delighted to hear that you enjoyed your stay at Cugó Gran Macina and that we could contribute to making your time in Malta memorable. If you ever decide to visit us again, it would be our pleasure to welcome you back and ensure an even more wonderful stay. Please do not hesitate to reach out if there is anything we can assist you with. Warm regards, Álvaro Guzmán | Cluster General Manager

Dear Jackie, Thank you very much for sharing your experience with us. We are truly delighted to hear that you enjoyed your stay at Cugó Gran Macina and that we could contribute to making your time in Malta memorable. If you ever decide to… Show more

Dear William, Thank you for taking the time to share your experience at Cugó Gran Macina! We’re thrilled to hear that you enjoyed your stay in our unique historic property and that our modern comforts and exceptional location added value to your visit. The Three Cities truly offer a wonderful base for exploring Malta, and we’re delighted you appreciated it. A heartfelt thank you for your kind words about our team. Your recognition of their professionalism and attentiveness means the world to us. I will be delighted to share your review with our team, as feedback like yours inspires us to continue providing exceptional service to our guests. We hope to have the pleasure of welcoming you back to Cugó Gran Macina or another IBB Hotel in the future. Kind regards, Dora Azzopardi Guest Experience Team

Dear William, Thank you for taking the time to share your experience at Cugó Gran Macina! We’re thrilled to hear that you enjoyed your stay in our unique historic property and that our modern comforts and exceptional location added value … Show more

Dear Κωνσταντίνα, Thank you for taking the time to leave us your perfect review. We are glad to hear that you enjoyed the exceptional views and ambiance of your suite. Our Grand Harbour Suites are truly special, with large vaulted spaces, elegant furnishings, and wide windows that fill the room with natural light, all designed to offer a luxurious experience. These suites overlook the beautiful marina and feature separate lounge and sleeping areas, ensuring both privacy and comfort for our guests. It is our pleasure to know that you found your stay memorable, and we look forward to welcoming you back to our Fortress for another exceptional visit. Kind regards, Dora Azzopardi Guest Experience Team

Dear Κωνσταντίνα, Thank you for taking the time to leave us your perfect review. We are glad to hear that you enjoyed the exceptional views and ambiance of your suite. Our Grand Harbour Suites are truly special, with large vaulted spaces, … Show more

Dear Julia, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our location and rooftop pool by the beautiful marina of the 3 cities and the welcoming atmosphere created by our friendly team. We are also thrilled that the comfort of your room was up to your liking, however we apologize for any inconvenience caused by the unpleasant odours you have experienced. Our team is committed to maintaining a fresh and comfortable environment, and we’ll ensure this matter is promptly addressed. We hope to welcome you back in the future for another memorable stay at our Fortress. Kind regards, Dora Azzopardi Guest Experience Team

Dear Julia, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our location and rooftop pool by the beautiful marina of the 3 cities and the welcoming atmosphere created by our friendly team.… Show more

Dear Christine, Thank you for sharing your feedback with us. We're delighted to hear that you found our location and reception staff to be excellent. Cugó Gran Macina, set within a beautifully restored 500-year-old fortress, offers a unique blend of history and modern luxury. The stunning marina views and the rich heritage surrounding our property truly enhance the experience of staying with us. We take pride in providing exceptional customer service, therefore we regret any miscommunication you experienced with our restaurant staff. We've made our Restaurant Manager aware of your feedback to ensure clearer communication in the future. On the other hand we're also thrilled that you enjoyed your meal, and we will definitely pass on your compliment to our dedicated Head Chef and his team. Once again I would like to thank you for taking the time to share your review. We would be delighted to have the opportunity to welcoming you back for an even better experience in the future. Kind regards, Dora Azzopardi Guest Experience Team

Dear Christine, Thank you for sharing your feedback with us. We're delighted to hear that you found our location and reception staff to be excellent. Cugó Gran Macina, set within a beautifully restored 500-year-old fortress, offers a u… Show more