Reviews of Hilton Malta 5 stars
Portomaso, STJ 4012 St Julian's, Malta
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe best hotel I was ever at !
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery central
Policy requires a credit to use all the facilities
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt was perfect
Nothing
Dear Rob Thank you for your review, and for recommending us to other visitors! We are delighted that you enjoyed your stay at the Hilton Malta, and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences. Kind regards Rachel - Hilton Malta
Dear Rob Thank you for your review, and for recommending us to other visitors! We are delighted that you enjoyed your stay at the Hilton Malta, and hope you will return to our hotel one day soon. We look forward to welcoming you back, and … Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewBeach club was nice Room was spacious with good view Cleaning staff were helpful and pleasant
The cocktails served in the area opposite to the check-in desk were undrinkable. The bar staff were obviously clueless. This is the reason for my downvote on the staff.
Dear David Thank you for your review. We are delighted that you enjoyed your stay at the Hilton Malta generally, and that our team members - particularly our Housekeeping team - made you feel welcome and cared for. Of course we are disappointed to have fallen short of your expectations with regard to your experience at Vista Lobby Lounge. Your feedback regarding our cocktails has been shared with the Bars team leaders, who will look into training needs/opportunities for our team members. Thank you for bringing this issue to our attention. We hope you will return to our hotel one day. We look forward to welcoming you back, and to having another opportunity to provide you with a truly enjoyable experience. Kind regards Rachel - Hilton Malta
Dear David Thank you for your review. We are delighted that you enjoyed your stay at the Hilton Malta generally, and that our team members - particularly our Housekeeping team - made you feel welcome and cared for. Of course we are disap… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewBreakfast fab, Room was opposite the sea which was a rocky coastline that the locals use every night leaving clubs & bars so it was a bit noisy & woke me up but I was told it was a party area so I knew to expect it. Staff are so nice & helpful. Always smiling too. I like this hotel & would defo stay again. The local area is nice for eating & drinking too. Pools are really nice, amazing family pool & adults only area pool too overlooking the sea.
Beds & pillows are not comfy, Worst pillows i have ever slept on.
Dear Gary Thank you for your review. We are delighted that you enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for. Of course we are disappointed to have fallen short of your expectations with regard to the comfort of your bedding. Please do reach out to our team members if you should have a room-related issue during a future visit. We can offer different pillows, and make a mattress softer or firmer according to a guest's preferences; we are always keen to ensure our guests are entirely comfortable in their rooms. We thank you for your patience and understanding after having been disturbed in your room by noise from the public space outside the hotel. We'll be happy to allocate a quieter room in a different area when you stay with us again. It is a pleasure to hear that you would be happy to return to our hotel one day. We look forward to welcoming you back, and to having another opportunity to provide you with a truly enjoyable experience. Kind regards Rachel - Hilton Malta
Dear Gary Thank you for your review. We are delighted that you enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for. Of course we are disappointed to have fallen short of your expe… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewroom excellent size including bathroom breakfast full of choice and caters for everyone more than one pool and easy to find space pool bar has great choices for drinks and food
the buffet dinner could have more choice parking available but had to ask for vouchers myself , I believe we could have been told without us asking
Dear Cynthia Thank you for your review. We are delighted that you enjoyed your stay at the Hilton Malta, and that your experiences at breakfast, and at our pools, were so pleasant. We are disappointed to have fallen short of your expectations with regard to our buffet dinner choices; we vary our summer buffets from evening to evening, and our Saturday night buffet from week to week, but our Chefs are keen to ensure they are always interesting and tasty. We appreciate that the information regarding parking vouchers should have been shared with you, and will ensure that these are consistently offered to every dinner guest. We hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences. Kind regards Rachel - Hilton Malta
Dear Cynthia Thank you for your review. We are delighted that you enjoyed your stay at the Hilton Malta, and that your experiences at breakfast, and at our pools, were so pleasant. We are disappointed to have fallen short of your expecta… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation was superb
Nothing
Dear Melissa Thank you for your review! We are delighted that you chose to celebrate your special birthday at the Hilton Malta, that you enjoyed your stay, and that our team members made you feel welcome and cared for. We hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences. Kind regards Rachel - Hilton Malta
Dear Melissa Thank you for your review! We are delighted that you chose to celebrate your special birthday at the Hilton Malta, that you enjoyed your stay, and that our team members made you feel welcome and cared for. We hope you will re… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewPool / outdoor area is great especially with kids Staff are largely friendly
Poor service regarding logistical arrangements While hotel needs some TLC - dirty carpets in hallways (for our full stay the carpet immediately outside our room had crumbs but we never ate going in or out the room. Dirty / broken menus. Pool toilets had the same deficiencies as a year ago. Perhaps someone could fix them up. Food at pool area is excessively priced. Sun umbrella bases used as ashtrays by some guests and not cleaned for the next day. Plug sockets in the room almost coming off the wall when unplugging things All of this would be ok if it was not billed a 5 star hotel and charged less for the rooms.
Dear Rebecca Thank you for your review. We are pleased that you enjoyed your stay overall, and that your experiences at our pools were so pleasant. We thank you also for letting us know that our team members made you feel welcome and cared for. We have carefully reviewed your feedback regarding the condition of some areas of our property. Certainly, during a very busy season such as this one, our rooms, public spaces and outdoor areas experience a great deal of foot traffic, and therefore, sadly, suffer a degree of wear and tear. We undertake a full deep-cleaning and preventive maintenance program during our quieter months, and make all the needed repairs or refurbishment. As always, however, it is very valuable to us to view our operation from a guest's perspective, and we thank you for bringing to our attention these issues of a cleanliness/maintenance nature, that have unfortunately left you with a less-than-positive impression. We have discussed each of the shortfalls to which you have drawn our attention with the respective teams, and each team will take the necessary action to remedy them. We hope to bring our property back to its normal fresh, tidy and welcoming condition very shortly, even during this very busy period. We hope that, despite these issues, you have taken home some pleasant memories of your stay with us, and that you will return to our hotel one day soon. We look forward to welcoming you back, and to having another opportunity to provide you with a truly enjoyable experience. Kind regards Rachel - Hilton Malta
Dear Rebecca Thank you for your review. We are pleased that you enjoyed your stay overall, and that your experiences at our pools were so pleasant. We thank you also for letting us know that our team members made you feel welcome and cared… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe well equipped gym, the 5 pools, the delicious food and variety offered the little things in our room like our own reverse osmosis in each room. It all adds up.
There is little to complain about, my son missed his memory foam pillow he is used to.
Dear David Thank you very much for your review! We are delighted that you and your family enjoyed your visit to the Hilton Malta overall, and that your experiences at our pools, at LivingWell Health Club, and at our Food & Drink outlets were so pleasant. Thank you for mentioning the water attachment in your room. We are very proud indeed of having had these filtered water faucets installed in all of our rooms, and it has helped us significantly reduce the use of plastic/glass bottles. Hilton has a number of environmental goals which we plan to reach by the year 2030, and this was just one of Hilton Malta’s efforts in this direction. We are sorry your son missed the memory foam pillow. Please do reach out to our team members if you require different pillows from those we provide in our rooms, as we are keen to offer alternatives and make sure our guests are entirely comfortable. We hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many memorable experiences. Kind regards Rachel - Hilton Malta
Dear David Thank you very much for your review! We are delighted that you and your family enjoyed your visit to the Hilton Malta overall, and that your experiences at our pools, at LivingWell Health Club, and at our Food & Drink outlet… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe room staff bar staff and pool staff are lovely the hotel is ok the pool area looks like it needs some maintenance but the breakfast is decent
The reception staff are a pain. I rang to explain I was travelling with a disabled child with cerebral palsy and autism so a room close to the elevator and one with a covered balcony was better for him (he sits in the room some of the day so nice for him to sit in the sun without burning) we turned up after a late flight at 9pm to a room on the 11th floor a very long walk and two lifts away from the facilities when asked to move no other room was available with a balcony and at midnight finally the "discovered one" by this point I had a tired kid on my hands and was unimpressed, very in flexible about late check out if you have a late flight home repeatedly have to check availability with them (it doesn't matter if you offer to pay they'll claim to have no room for you even if they have 10 available on booking.com. This is my second stay at this hotel in a matter of about 8 weeks and I won't come back it's boring to have to kick up a fuss just to be treated like a pain by sour faced reception staff. Don't travel with disabled people they guarantee nothing. Sadly made the trip stressful. To be clear their other staff appear to be lovely so it's just a real shame
Dear Anna Thank you for your review. We are disappointed that, while you enjoyed some aspects of your visit to the Hilton Malta, you encountered some challenges when you made your requests at our Front Desk. Sadly, the hotel was quite full during the dates of your stay, which made it difficult for us to immediately accommodate you in a room with the features you mentioned during your phone call. We are glad that, at the time of your arrival, our team members found a new room for you with your reserved bed type, and which also had a balcony which matched your preferences. The high occupancy of the hotel also restricted our flexibility with regard to late check out, as almost all of our rooms were booked that night, and we expected a number of last-minute reservations. We are sorry for this, and thank you for your patience and understanding. We appreciate that this stay did not start as smoothly as you would have wished, and we would have liked to assist you further. We hope you will return to our hotel one day, as we would appreciate another opportunity to provide you with a truly enjoyable experience. We look forward to welcoming you back. Kind regards Rachel - Hilton Malta
Dear Anna Thank you for your review. We are disappointed that, while you enjoyed some aspects of your visit to the Hilton Malta, you encountered some challenges when you made your requests at our Front Desk. Sadly, the hotel was quite ful… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLoved the location. Very close to restuarants and all attractions. Cleaning Room, staff very friendly Beach reastuarant awesome.
Did not like that we had yo pay for a lounger at the Beach Pool And that my request to have our rooom, moved closer, did not happen
Dear Terence Thank you very much for your review! We are delighted that you enjoyed your visit to the Hilton Malta overall, and that our team members made you feel welcome and cared for. Thanks also for letting us know that your experiences at Merkanti Beach Club were so pleasant. Our standard sunbeds at Merkanti Beach Club are free of charge, of course, it is the double sunbeds which are at an extra charge. Sadly, the hotel was quite full during the dates of your stay, which made it difficult for us to accommodate you in a new room closer to the others in your party. We are sorry for this, and thank you for your patience and understanding. We hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many memorable experiences. Kind regards Rachel - Hilton Malta
Dear Terence Thank you very much for your review! We are delighted that you enjoyed your visit to the Hilton Malta overall, and that our team members made you feel welcome and cared for. Thanks also for letting us know that your experience… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewThe property was amazing
The fact that a large conference over ran the property and restricted access to some guest facilities. The associated noise from this conference was unacceptable to holidaying guests paying good money for peace and serenity. The adults only pools were not managed to ensure that children were not permitted in those pools. The parents of such children were just not complying and Hilton staff seeming to “roll over or ignore”. We were in a room that experienced a lot of noise both early morning and late night from gym weights being dropped on the floor. This noise just resonated through our room. Complaints were made by me, however it took too long for staff the relied that this was a real issue. Ultimately after escalated complaint was it considered as valid. This should not happen in a 5 star hotel such as HILTON MALTA !
Dear Watson Thank you for your review. We are disappointed to have fallen short of your expectations during your visit to the Hilton Malta. Our hotel is indeed much in demand as a venue for meetings and conferences, and we have a large conference centre and several meeting rooms. We appreciate that, when we recently hosted a large group in the hotel, our public spaces were very busy. During such times we do our best to ensure that the experience of our leisure guests is not affected by the high level of activity created by such groups, and we are sorry to have failed to achieve this in your case. We are also disappointed that you were disturbed in your room by sounds from our gym, and that the high occupancy of the hotel prevented us from immediately finding an alternative room for you. We hope you were entirely comfortable in the room in which you were subsequently accommodated. Your feedback regarding the presence of children at our adults-only Merkanti Beach Club is appreciated, and we thank you for bringing this to our attention. Clearly, despite our team's efforts, this space, intended for persons aged 16 or over, is being visited also by families with young children. We shall renew our efforts to ensure that young families are accommodated at the main pool, leaving Merkanti for our older guests. We hope that, despite these issues, you have taken home some pleasant memories of your stay with us, and that you will return to our hotel one day soon. We look forward to welcoming you back, and to having another opportunity to provide you with a truly enjoyable experience. Kind regards Rachel - Hilton Malta
Dear Watson Thank you for your review. We are disappointed to have fallen short of your expectations during your visit to the Hilton Malta. Our hotel is indeed much in demand as a venue for meetings and conferences, and we have a large c… Show more
Reviewed: 15 July 2025 · Stayed in April 2025
Verified reviewIt was modern. The rooms were big and spacious. Beds were very comfortable. We also liked the pool area.
That they were doing some renovations next to our rooms
Dear Rachel Thank you very much for your review! We are delighted that you enjoyed your visit in April to the Hilton Malta generally, and that the comfort of your rooms, and of our poolside, helped make it more enjoyable. Of course we are sorry for the disturbance and inconvenience caused to you while we carried out some much-needed maintenance in the corridor where your room was located, and we thank you for your patience and understanding while these works were underway. We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many memorable experiences. Kind regards Rachel - Hilton Malta
Dear Rachel Thank you very much for your review! We are delighted that you enjoyed your visit in April to the Hilton Malta generally, and that the comfort of your rooms, and of our poolside, helped make it more enjoyable. Of course we are… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewIt took staff almost 12 hours to bring extra milk and t bags after numerous requests. We were checking out by the time it arrived .
Dear Janet Thank you for your review! We are delighted that you enjoyed your stay at the Hilton Malta generally, though of course we are disappointed to have fallen short of your expectations with regard to the delay with delivering the milk and teabags to your room. Sadly, it seems there was a miscommunication among our teams, and we are sorry not to have provided you with the requested items earlier. We hope that, despite this issue, you have taken home many pleasant memories of your stay, and that you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many memorable experiences. Kind regards Rachel - Hilton Malta
Dear Janet Thank you for your review! We are delighted that you enjoyed your stay at the Hilton Malta generally, though of course we are disappointed to have fallen short of your expectations with regard to the delay with delivering the mi… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewPerfect location and great helpful staff
Nothing
Dear Ray Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and that our team members made you feel welcome and cared for. We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many memorable experiences. Kind regards Rachel - Hilton Malta
Dear Ray Thank you very much for your review, and for rating us so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and that our team members made you feel welcome and cared for. We hope you will return to our ho… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewAmong a lot of perfect things, I would like to highlight that, the food- and the kindness of the staff was extraordinary.
We only disliked the centrally controlled AC in the room. Because during the nights it cooled down the room unneccessarily and only opening the balcony door stopped it -as we experienced. Indeed it was fine during most of our nights, even when the hotel was hosting a wedding party, but one night was too noisy due to loud youngsters partying till 5 AM in the nearby. Of course I totally understand what is in the background and why that is so, but during that night it was an issue for us.
Dear Csaba Thank you for your review! We are delighted that you enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for. Of course we are disappointed to have fallen short of your expectations with regard to the air conditioning in your room. We appreciate that you wished to raise the temperature slightly during the night by opening the balcony door, and that you were then disturbed by noise from the public space outside the hotel. We shall do our best to allocate a room in a quieter area of the hotel when you stay with us again, with an individually-controlled air conditioning unit. We hope that, despite this issue, you have taken home many pleasant memories of your stay, and that you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many memorable experiences. Kind regards Rachel - Hilton Malta
Dear Csaba Thank you for your review! We are delighted that you enjoyed your stay at the Hilton Malta generally, and that our team members made you feel welcome and cared for. Of course we are disappointed to have fallen short of your e… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewCelebrate a birthday there, and we found a surprise in the room The room was with jacuzzi Breakfast was delicious
N/A
Dear Victoria Thank you very much for your review! We are delighted that you chose to celebrate a birthday at the Hilton Malta, that you enjoyed your visit, and that your room, and our breakfast, made it even more special. We hope you will return to our hotel one day. We look forward to welcoming you back, and to providing you with many memorable experiences. Kind regards Rachel - Hilton Malta
Dear Victoria Thank you very much for your review! We are delighted that you chose to celebrate a birthday at the Hilton Malta, that you enjoyed your visit, and that your room, and our breakfast, made it even more special. We hope you wi… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewExcellent facilities and a great location
Room was great, pool fantastic and staff at pool very helpful
Dear David Thank you very much for your feedback. We are delighted that you enjoyed your visit to the Hilton Malta generally, and that our Pools team members made you feel welcome and cared for - though of course we are disappointed to have fallen short of your expectations, and our normal standards of hospitality, during your time at our Front Desk. We shall look into this, and ensure we always offer a warm welcome and helpful service to our guests when they request assistance or information. Your feedback regarding our In-room Dining menu has been shared with the Food & Drink team leaders for review. We hope that, despite these issues, you have taken home many pleasant memories of your stay with us, and that you will come back to our hotel one day soon. We look forward to welcoming you back, and to providing you with many memorable experiences. Kind regards Rachel - Hilton Malta
Dear David Thank you very much for your feedback. We are delighted that you enjoyed your visit to the Hilton Malta generally, and that our Pools team members made you feel welcome and cared for - though of course we are disappointed to hav… Show more