Opiniones del House of Pomegranates by Holi

Dear Guest, Thank you for your review. Please note that traditional Maltese buildings tend to feel a bit more humid, especially for guests coming from drier climates. Additionally, as Malta is an island, higher humidity levels are normal throughout the year. Regarding the extractor fan, it operates automatically during the day but switches off at night. However, you can also manually turn it off if you wish. Best regards,

Dear Guest, Thank you for your review. Please note that traditional Maltese buildings tend to feel a bit more humid, especially for guests coming from drier climates. Additionally, as Malta is an island, higher humidity levels are normal t… Mostrar más

Dear Beatriz, Thank you for your review! We’re glad you appreciated the smooth communication, great location, and complimentary use of the washer/dryer. To clarify, we do not have a reception or on-site staff, which is clearly stated in our listing. However, as you noted, our 24/7 guest manager was always available and efficient—so we’re not quite sure why a physical presence was needed. Mosquitoes? Yes, welcome to Malta. They seem to have an open invitation everywhere, and while we do our best to keep them at bay, they can be persistent. Mattresses are, of course, a matter of personal preference—some guests find them comfortable, others don’t. We wish there were a universal mattress that pleased everyone, but science hasn’t quite reached that breakthrough yet. Regarding housekeeping, we don’t offer daily cleaning unless requested. Had you reached out to our guest manager or directly to our housekeeper, we would have happily provided fresh towels, a bin change, or any supplies you needed. And finally, the mystery guest. As you correctly pointed out, he had mistakenly booked for the wrong week, meaning he had already received the entry codes. Unfortunate? Yes. A conspiracy? Probably not. But we appreciate the detective work! Thanks again for staying with us, and we hope to welcome you back—perhaps with fewer mosquitoes and a mattress more to your liking.

Dear Beatriz, Thank you for your review! We’re glad you appreciated the smooth communication, great location, and complimentary use of the washer/dryer. To clarify, we do not have a reception or on-site staff, which is clearly stated in o… Mostrar más

Dear Vanessa, we have noted your complains and fixed both the shower and changed the light bulb. Unfortunately things break all the time, and we do our best to fix them immedietly, sometimes some things don’t get noticed right away and a simple message from the guest would get these fixed faster!!

Dear Vanessa, we have noted your complains and fixed both the shower and changed the light bulb. Unfortunately things break all the time, and we do our best to fix them immedietly, sometimes some things don’t get noticed right away and a si… Mostrar más

Thanks for review David, yes we are a self catering facility and do not have permanent staff on site all day and night. However We would have still come to fix it immediately but you reported it at 7.30pm and the supply store closes at 7pm so unfortunately it had to wait till the next day, again we apologise.

Thanks for review David, yes we are a self catering facility and do not have permanent staff on site all day and night. However We would have still come to fix it immediately but you reported it at 7.30pm and the supply store closes at 7pm … Mostrar más