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Stayed in August 2025

Everything was flawless, the facilities were great with 3 huge pools, delicious poolside cocktails and food in the restaurants. The beds were like seeping on clouds. 10/10

Stayed in August 2025

breakfast was wonderful, the room was clean and spacious, and the 3 pools were fantastic

Stayed in August 2025

Small balcony that wasn’t really private-you can see and hear people next door. Dirty mattresses on the sun loungers around the pool, no mini-market to buy snacks in-between the meals, very few vegetarian or vegan options in the restaurants, kids and lilos in the main pool for adults where they were not supposed to be and no reaction from the staff. No variety of nice pastries at breakfast

The size of the room, the swimming pool, friendly and attentive staff, breakfast was ok though not enough variety of cheeses, nice sushi bar and lots of nice greenery, quiet on the whole

Stayed in August 2025

No evening events

Pools

Stayed in August 2025

Nothing really

Really enjoyable stay. All was perfect. Room: excellent, breakfast: can't ask for more, pools were really great.

Stayed in August 2025

Great hotel, clean and fantastic service

Stayed in August 2025

Only constructive comment I can make is that the pool drinks service and pool bar kitchen are a bit slow - but totally acceptable and very polite during service interactions. Just need a few more staff in the peak of summer perhaps.

Pool areas are lovely. The room we had (Junior Suite) was spacious, wonderfully decorated, and perfect for our family.

Stayed in August 2025

The only thing we didnt like is wgen you go to the main pool all sunbeds have towels and stuff on them. We had to share 1 sunbed most of the time. Arounfd 12/15 people were in the pool and all sunbeds were taken and noone was on them in the whole 2 hrs we were in the pool!!!! So were were the people with personal stuff on sunbeds , left unattended snd we couldnt find a free sunbed? Other people also came aftee us and had to leave stuff on the floor or on a chair.

Stayed in August 2025

Not enough equipment in the Fitness Centre

EVERYTHING

Stayed in August 2025

I booked a superior pool view room but on arrival was offered an upgrade to a deluxe pool view room on a higher floor for an extra cost. I declined but when shown my room, it didn’t have a pool view at all (view was of a wall and a clothes horse full of laundry - tried to post but not allowed!). When I raised it, I was offered an alternative ‘unrefurbished’ room which had a partial pool view (you still had to lean to the right to see it) and was again told I could upgrade for an extra cost if I wasn’t happy. Front of house team and hotel manager were adamant the superior pool view room I had been allocated met the advertised description (it didn’t have a pool view so it didn’t) but did offer me an upgrade on a future visit which I felt was entirely pointless. Disappointing customer service for such a well-regarded chain of luxury hotels.

The hotel is located approx 20 minutes from the main Mgarr harbour and is within easy access of the capital Ir-Rabat/Victoria and the rest of the island. The reception, restaurant, pool and housekeeping staff were all extremely efficient and polite, making my daughter and I feel very welcome. Breakfast is exceptional (though I assumed it was included in the price - it wasn’t!). Pool amenities are just what you need for a relaxing, calm stay on Gozo.

Stayed in August 2025

There was nothing to dislike.

The facilities were excellent,, Breakfast was very good, staff attentive and very helpful, all really nice to talk to and gave you a really relaxed atmosphere, pool was very clean and well kept. room was spacious and very comfortable.

Stayed in July 2025

It felt like a training ground for young Kempinsky staff. Service at the pool bar just for drinks was slow and often either slightly nervous or unsure. Certainly not with the polish and ease you’d expect of a Kempinsky. Breakfast buffet was very good quality but limited compared to other similar resorts we have stayed at. Some kind of music entertainment (they have a grand piano) could have added to making the evenings at the bar more atmospheric at least but it was dead quiet.

Incredible pool areas and rooms (we stayed in a 2 bed residence that was perfect for a family of 4). The hotel is pristine and exceptionally calm with beautifully kept gardens. Our room was serviced each day by the most adorable head cleaning lady (dressed in burgundy) and she saw to our every need for the room and was extremely professional

Stayed in July 2025

The upgraded room, the service, the food.

Stayed in July 2025

Showers near the pool need maintenance, out of two, one didn t work and the other one had veryvlittle water coming out. Mostly the water was scalding hot.

Breakfast was very good with lots of different options to choose from. The service was exceptional with very well mannered and professional servers.

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

Lovely hotel with great facilities and excellent restaurants. Staff were very friendly and helpful. Great location near Victoria. Will definitely return in the future

Stayed in July 2025

Staff were really nice and helpful, service was excellent 👌

Stayed in July 2025

The only thing was that the lights went off but that’s not from your end.

The room was very comfortable and clean with lots of space and very quite area.

Stayed in July 2025

Excellent stay for a family of 4. Never cease to amaze. Top staff and very accommodating.

Stayed in July 2025

Despite advertising 4 restaurants, they're not all always open, they advise booking and on our first night both restaurants which were open were fully booked so we had to go for food outside of the hotel. They do begin packing up the pool and loungers around 5 (pool closure at 7).

Beautiful building, very clean. Very large rooms with all the amenities needed. Pools were spotless and well maintained. Excellent selection at breakfast.

Stayed in July 2025

Food around the pool.

Decent hotel.

Stayed in June 2025

Housekeeping. Trim dead vegetation looked scruffy. Rooms did need mopping we thought

Staff were friendly/helpful. Quiet location. Nice views. Room size was good. Liked the pool area Food was very good.

Stayed in July 2025

Breakfast, beautiful pool area, nice room when we upgraded. Rooms not on poolside dark, Poor bar and seating area outside if not eating Maybe too many trainee staff but they try their best

Stayed in June 2025