Reviews of Kempinski Hotel San Lawrenz 5 stars
Triq ir-Rokon, San Lawrenz SLZ 1040, SLZ 1040 San Lawrenz, Malta
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything was flawless, the facilities were great with 3 huge pools, delicious poolside cocktails and food in the restaurants. The beds were like seeping on clouds. 10/10
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewbreakfast was wonderful, the room was clean and spacious, and the 3 pools were fantastic
Dear Eamonn, Thank you for your wonderful review. We are glad you had such a nice experiencewith us and enjoyed the room and the outdoor pool area. We look forward to welcoming you back soon for another memorable stay with us in Gozo.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe size of the room, the swimming pool, friendly and attentive staff, breakfast was ok though not enough variety of cheeses, nice sushi bar and lots of nice greenery, quiet on the whole
Small balcony that wasn’t really private-you can see and hear people next door. Dirty mattresses on the sun loungers around the pool, no mini-market to buy snacks in-between the meals, very few vegetarian or vegan options in the restaurants, kids and lilos in the main pool for adults where they were not supposed to be and no reaction from the staff. No variety of nice pastries at breakfast
Dear Marta, Thank you for sharing your feedback. We are glad you enjoyed your room, the pool area and our Gazebo restaurant, as well as the service from our team. At the same time, we appreciate your constructive comments regarding breakfast variety, vegetarian options, and poolside experience. These are valuable insights that will help us improve further. We hope to have the opportunity to welcome you back for an even more enjoyable stay.
Dear Marta, Thank you for sharing your feedback. We are glad you enjoyed your room, the pool area and our Gazebo restaurant, as well as the service from our team. At the same time, we appreciate your constructive comments regarding breakfa… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewPools
No evening events
Dear Valued Guest, Thank you for your review. We are glad that you had a nice experience with us and enjoyed our pools. We also thank you for your input regarding the evening events. Your feedback will be shared with the rest of our team as we strive to improve our overall guest experience. We look forward to welcoming you back again in the future.
Dear Valued Guest, Thank you for your review. We are glad that you had a nice experience with us and enjoyed our pools. We also thank you for your input regarding the evening events. Your feedback will be shared with the rest of our team a… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReally enjoyable stay. All was perfect. Room: excellent, breakfast: can't ask for more, pools were really great.
Nothing really
Dear Conrad, Thank you for your nice review. We are glad to read that everything was perfect and you had such an enjoyable stay with us. We look forward to welcoming you back soon.
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat hotel, clean and fantastic service
Dear Jack, Thank you for your excellent review and for choosing Kempinski Hotel San Lawrenz. We look forward to welcoming you again in the future.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewPool areas are lovely. The room we had (Junior Suite) was spacious, wonderfully decorated, and perfect for our family.
Only constructive comment I can make is that the pool drinks service and pool bar kitchen are a bit slow - but totally acceptable and very polite during service interactions. Just need a few more staff in the peak of summer perhaps.
Dear Toby, Thank you for your review and your feedback. We are delighted to read that you had such a positive experience with us. We thank you once again for your input regarding the Pool Bar. We look forward to welcome you back in the future.
Dear Toby, Thank you for your review and your feedback. We are delighted to read that you had such a positive experience with us. We thank you once again for your input regarding the Pool Bar. We look forward to welcome you back in the fut… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe only thing we didnt like is wgen you go to the main pool all sunbeds have towels and stuff on them. We had to share 1 sunbed most of the time. Arounfd 12/15 people were in the pool and all sunbeds were taken and noone was on them in the whole 2 hrs we were in the pool!!!! So were were the people with personal stuff on sunbeds , left unattended snd we couldnt find a free sunbed? Other people also came aftee us and had to leave stuff on the floor or on a chair.
Dear Denise, Thank you for your perfect score. We’re delighted you enjoyed your stay. We apologise for the inconvenience about the sunbeds at the pool. We thank you for your input as we try our best to ensure fair availability for all guests. We look forward to welcoming you back soon.
Dear Denise, Thank you for your perfect score. We’re delighted you enjoyed your stay. We apologise for the inconvenience about the sunbeds at the pool. We thank you for your input as we try our best to ensure fair availability for all gues… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewEVERYTHING
Not enough equipment in the Fitness Centre
Dear Patrick, Thank you for your review and comments. We are delighted to hear that you have enjoyed your stay with us. We also thank you for your input regarding the equipment in the Fitness Centre.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewExcellent breakfast! Delicious food served to your cabana when sat around the pool
Dear Valued Guest, Thank you for your excellent review and for choosing Kempinski Hotel San Lawrenz. We are glad you enjoyed our breakfast and your experience on the Balinese beds next to the pool. We look forward to welcoming you again in the future.
Dear Valued Guest, Thank you for your excellent review and for choosing Kempinski Hotel San Lawrenz. We are glad you enjoyed our breakfast and your experience on the Balinese beds next to the pool. We look forward to welcoming you again in… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe hotel is located approx 20 minutes from the main Mgarr harbour and is within easy access of the capital Ir-Rabat/Victoria and the rest of the island. The reception, restaurant, pool and housekeeping staff were all extremely efficient and polite, making my daughter and I feel very welcome. Breakfast is exceptional (though I assumed it was included in the price - it wasn’t!). Pool amenities are just what you need for a relaxing, calm stay on Gozo.
I booked a superior pool view room but on arrival was offered an upgrade to a deluxe pool view room on a higher floor for an extra cost. I declined but when shown my room, it didn’t have a pool view at all (view was of a wall and a clothes horse full of laundry - tried to post but not allowed!). When I raised it, I was offered an alternative ‘unrefurbished’ room which had a partial pool view (you still had to lean to the right to see it) and was again told I could upgrade for an extra cost if I wasn’t happy. Front of house team and hotel manager were adamant the superior pool view room I had been allocated met the advertised description (it didn’t have a pool view so it didn’t) but did offer me an upgrade on a future visit which I felt was entirely pointless. Disappointing customer service for such a well-regarded chain of luxury hotels.
Dear Alison, Thank you for sharing your detailed feedback and for your kind words about our location, facilities, and the warm service from our staff. We’re also pleased you enjoyed the relaxing atmosphere and exceptional breakfast. We are truly sorry for the disappointment regarding your room allocation and the handling of your concerns. We understand how frustrating it must have been not to receive the view you had booked and expected. We value your trust in the Kempinski name and hope to have the opportunity to restore your confidence in a future stay.
Dear Alison, Thank you for sharing your detailed feedback and for your kind words about our location, facilities, and the warm service from our staff. We’re also pleased you enjoyed the relaxing atmosphere and exceptional breakfast. We ar… Show more