Recensioni su Napoli Suites Studios Aparthotel

Dear Martina, We are genuinely sorry to read your comments, although we would like to clarify a few important points. The room was inspected thoroughly before your arrival and was found to be in perfectly clean and acceptable condition. Had there been any genuine issues, we would have done our best to address them promptly and professionally, which we did. We sent 1 member of our staff to double check the room and confirmed that the room was meeting the standards, as we always strive to provide a comfortable and respectful environment for all our guests. We must also highlight that anonymous reviews make it very difficult for us to follow up properly or improve our services, as we cannot verify the details or take the appropriate action. Additionally, we would like to clarify that during your stay, unauthorised individuals were invited to the property overnight, which is strictly against our policy and clearly stated in our terms. When we brought this to your attention, it may not have been well received, but ensuring the safety and comfort of all guests is a responsibility we take seriously. You might not liked that as you answer to be law student in Italy and receiving unauthorised guests in Italy is permitted. Please do remember that when you travel abroad you might encounter different laws and terms to follow. Shame you have no pictures to show us. We remain committed to offering a pleasant experience for all who stay with us and are always open to constructive feedback shared respectfully and transparently. Kind regards Napoli Suite Staff

Dear Martina, We are genuinely sorry to read your comments, although we would like to clarify a few important points. The room was inspected thoroughly before your arrival and was found to be in perfectly clean and acceptable condition. H… Mostra altro