Reviews of New Studio in Msida
CORTILE DI MARIA, Block A, FL 3C, MSD 1633 Msida, Malta
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Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewWashing machine
Deposit gets held for 7 days after checkout even though they check & clean apartment on day I checked out. Then another 2 days to reflect in my account. Aircon did not work. Technician was sent the following day, but could not fix it. An appointment was then made for another technician at 8AM on the day I would check out (4 days later). I politely asked them not to send someone in the last 2 hours before I had to vacate the premises. Yes, check out is before 10AM. The whole experience was unpleasant, from having to persuade the agency person that I actually know how to operate an aircon and that it was in fact faulty, to the smell of cigarette smoke on the pillows, and the fact that I had to wash the towels because they smelled mouldy, and the cheapest of quality kitchen utensils. I was offered a fan for the inconvenience of the aircon not working
Hello Chris, Thank you for your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations, and we’d like to address your concerns. Regarding the air conditioning, we took your report seriously from the start and worked quickly to schedule the earliest possible technician visit. Unfortunately, due to availability, the repair could not happen sooner. We understand your frustration and offered a fan and several options to help during the wait. The cleaning and linen concerns you mentioned are surprising, as our team follows strict protocols, and this was not reported during your stay. Had we known, we would have been happy to replace any items immediately. We always encourage guests to inform us in real time so we can resolve issues on the spot. As for the kitchen utensils, we provide standard equipment suitable for short stays, but we will review this to see where we can improve. Lastly, about the deposit: this is clearly stated before arrival and follows standard banking timelines. We process it promptly, but banks may take a few extra days to release the funds. Thank you again for your feedback it helps us improve and we’re truly sorry for the inconvenience caused. Kind regards, The CiaoStay Team
Hello Chris, Thank you for your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations, and we’d like to address your concerns. Regarding the air conditioning, we took your report seriously from the sta… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified review