Reviews of Reef Hotel & Spa 4 stars
2, Victoria Road, Marsalforn, Island of Gozo, Malta, ZBG 2025 Marsalforn, Malta
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewHotel opened just a few months before but some things were unfinished and some already broken due to poor quality. Cleaning was good every day and well done. The Staff were also all very friendly.
- Nothing to dry swimsuits and towels on. Our beach towels were stinky and horrible after a couple of days and the swimsuits still wet next morning. - Toilet got regularly stuck to constantly flowing water - AC vent cover suddenly fell out off the wall one da - There was an unfinished gap in shower wall - there were wall Plugs without covers, just wires hanging out on the hallway - Uneven floor and gaps in places on the hallway - Breakfast fruits and vegetables were partially frozen - There was no separation between balcony of multiple rooms - the balkony side of the room has 2 sliding doors, one with a handle and locking possibly, one without - the wall already coming apart at the window corners.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was super and abbundant. Location is good and quite .
N/A
Dear Ms. Mary Louise, We thank you for choosing the Reef Hotel & Spa and are pleased to know that we have met your expectations. We have taken note of your comments which will be shared with our colleagues and look forward to having you resample the Reef Hospitality in the not too distant future. Kind regards, Marco Abdilla General Manager
Dear Ms. Mary Louise, We thank you for choosing the Reef Hotel & Spa and are pleased to know that we have met your expectations. We have taken note of your comments which will be shared with our colleagues and look forward to having y… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewStaff were fantastic. Breakfast was superb
The bathroom door does not lock. We were in room 306
Dear Mr. St. John, We thank you for choosing the Reef Hotel & Spa and are pleased to know that we have met your expectations. Your comments have also been noted and will be shared with all staff members concerned. We look forward to having you resample the Reef Hospitality in the not too distant future. Kind regards, Marco Abdilla General Manager
Dear Mr. St. John, We thank you for choosing the Reef Hotel & Spa and are pleased to know that we have met your expectations. Your comments have also been noted and will be shared with all staff members concerned. We look forward to … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThis is a new hotel located in Marsalforn. The rooms are very nice and the pool area is impressive.
However, given the hotel’s ten-floor capacity, having only a small pool on the 3rd floor and a larger pool on the 10th floor does not fully meet tourist expectations, as the 10th-floor pool was often overcrowded. Overall, there is little to complain about, except that breakfast requires booking in advance and can involve long waiting times.
Dear Francesco, Thank you for choosing the Reef Hotel & Spa. We have taken note of your comments which will be addressed in order to improve our Guest Reputation. Kind regards, Marco Abdilla General Manager
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewNew and clean
Dear Marisa, We thank you for choosing the Reef Hotel & Spa and are pleased to know that in general, we have met your expectations. We shall also share your comments with our staff members and look forward to having you resample the Reef Hospitality in the not too distant future. Kind regards, Marco Abdilla General Manager
Dear Marisa, We thank you for choosing the Reef Hotel & Spa and are pleased to know that in general, we have met your expectations. We shall also share your comments with our staff members and look forward to having you resample the R… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewFacilities were comfortable and clean
Breakfast was limited and service during breakfast wasn’t good at all. They seemed understaffed.
Thank you for your constructive feedback! We appreciate the time taken to send a review and we will look into the areas that require improvement to ensure a satisfactory guest experience.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat place . Great people
Good took too long to serve . Crazy food wait times for very simple things .
Dear Esteemed Guest, We thank you for choosing the Reef Hotel & Spa. We have taken note of your comments and apologies for not fully meeting your expectations - the food waiting time is being addressed. We look forward to having you resample the Reef Hospitality in the not too distant future. Kind regards, Marco Abdilla General Manager
Dear Esteemed Guest, We thank you for choosing the Reef Hotel & Spa. We have taken note of your comments and apologies for not fully meeting your expectations - the food waiting time is being addressed. We look forward to having you … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNo. TOP staff! Welcoming, kind, patient, helpful and observant! Room was impressively clean, spacious and well equipped, having 2 bathrooms was especially helpful. AC truly welcoming and can be regulated to comfort and needs. Room equipped with fridge and tea and coffee machine. Pool area beautiful and safe for kids, also on sight pool bar very welcoming. All Staff were very observant, patient and helpful. Bkfast was fresh and varied and great in general. Parking is available and right next to hotel. Location means you can walk to a number amenities, find copius restaurants and perfect for evening strolls. Views from room and especially the roof top pool breathtaking. Also a welcome change given that there is only one hotel in the area which is quite dated. Being allowed to make use of facilities even after check out was a massive plus.
Few negatives, just cosmetic issues with building facilities which in truth still need to be ironed out in time given it is still a new structure. For example an outdoor shower by the roof top pool would be great to shower before bathing but also to rinse off after and avoid the queue of the indoor shower/toilet. But honestly the space and staff make up for it.
Dear Ms. Grech, We thank you for choosing the Reef Hotel & Spa and are pleased to know that we have met your expectations. We have taken note of your comments which will be shared by our staff members and also addressed for service improvement. We look forward to having you resample the Reef Hospitality. Kind regards, Marco Abdilla General Manager
Dear Ms. Grech, We thank you for choosing the Reef Hotel & Spa and are pleased to know that we have met your expectations. We have taken note of your comments which will be shared by our staff members and also addressed for service im… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewBrand new. Large room. Large bed. Very comfortable bed. Nice coffee machine in room. Very good breakfast. Happy hour cocktails
Check in was slow. Safe in room didn’t work.
Dear Mark, We thank you for choosing the Reef Hotel & Spa and are pleased to know that we have met your expectations. We have taken note of your comments which will be shared with our staff members. We look forward to having you resample the Reef Hospitality in the not too distant future. Kind regards, Marco Abdilla General Manager
Dear Mark, We thank you for choosing the Reef Hotel & Spa and are pleased to know that we have met your expectations. We have taken note of your comments which will be shared with our staff members. We look forward to having you resa… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewVery nice, modern hotel on a perfect location, breakfast and dinner were amazing & staff is very nice and helpful. Will definitely visit again.
Dear Angelica, Thank you for choosing the Reef Hotel & Spa. Your positive comments are appreciated and shall be shared with the department/s concerned. We look forward to having you resample the Reef Hospitality. Kind regards, Marco Abdilla General Manager
Dear Angelica, Thank you for choosing the Reef Hotel & Spa. Your positive comments are appreciated and shall be shared with the department/s concerned. We look forward to having you resample the Reef Hospitality. Kind regards, M… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewWhen I booked through booking.com i had the impression that the breakfast was included in the price. Alas it wasn't so. So I had to pay extra. Notwithstanding, it was worth doing so since breakfast is very lavish at the hotel.
The main pool was at times quite crowded.
Dear Esteemed Guest, Thank you for choosing the Reef Hotel & Spa. Apologies for any misunderstanding regarding breakfast - all the other comments have been noted. We look forward to having you sample the Reef Hospitality in the not too distant future. Kind regards, Marco Abdilla General Manager
Dear Esteemed Guest, Thank you for choosing the Reef Hotel & Spa. Apologies for any misunderstanding regarding breakfast - all the other comments have been noted. We look forward to having you sample the Reef Hospitality in the not t… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewSimply amazing
The floors could be more clean
Dear Yana, Thank you for choosing the Reef Hotel & Spa. We appreciate your positive comments which will be shared with all departments concerned. We look forward to having you resample the Reef Hospitality. Kind regards, Marco General Manager
Dear Yana, Thank you for choosing the Reef Hotel & Spa. We appreciate your positive comments which will be shared with all departments concerned. We look forward to having you resample the Reef Hospitality. Kind regards, Marco General… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified review