Opiniones del Rotas B

Dear Client, Thank you for appreciating the central location of our property. However, we feel it is necessary to clarify a few points. At the end of your stay, we found several visible foundation stains on the sheets and duvet cover. Despite our attempts to clean them, the fabrics were permanently damaged and had to be replaced. After we informed you, you returned of your own accord to inspect the situation, and you yourselves offered to cover the damage. The €57 was only requested after we confirmed the actual replacement cost, as a necessary measure to maintain the quality of our establishment. This was not an arbitrary charge, but a transparent, respectful, and mutually agreed approach to a concrete issue. We always strive to ensure a positive experience for all our guests, in a spirit of mutual respect and consideration.

Dear Client, Thank you for appreciating the central location of our property. However, we feel it is necessary to clarify a few points. At the end of your stay, we found several visible foundation stains on the sheets and duvet cover. Desp… Mostrar más

I'm sorry to hear that your stay was not satisfactory. However, I recommend that you avoid using accusatory tones or assuming that the owner has acted improperly. Instead, you might try to express your thoughts in a more objectively specific way, such as "I noticed there was noise coming from the other guests during the night, "I had a problem with the shower leaking" (we checked the room in question doesn't have a shower but a whirlpool tub jacuzzi it doesn't leak). This way, your review could be more constructive and truthful for the structure, which will be able to understand what are the problems to be solved to improve the stay of its guests. Thank you It is good to know that the Booking.com complaints service has not encountered any problems of unprofessionalism in your conversation and I apologize for the misunderstanding.

I'm sorry to hear that your stay was not satisfactory. However, I recommend that you avoid using accusatory tones or assuming that the owner has acted improperly. Instead, you might try to express your thoughts in a more objectively spe… Mostrar más