Reviews of The Premier Suite - Fully Airconditioned - Ample Parking
Thackeray Street, Naxxar, Malta
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Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewThe apartment was very clean and near everything, the host was so kind and helpful, I could reach out anytime and he responded quickly. I would 100% recommend this apartment :D
Nothing
Thank you for taking the time to review our property and our service. It was a pleasure to host you and we will be honoured should you need our services again in the future.
Reviewed: 9 September 2023 · Stayed in September 2023
Verified reviewReviewed: 28 August 2023 · Stayed in August 2023
Verified reviewExcellent apartment and hosts. Will revisit.
Thank you for taking the time to review your stay with us and thank you for your lovely comment. It was a pleasure to host you and it would be an honour for us to host you again.
Reviewed: 11 May 2023 · Stayed in May 2023
Verified reviewA great well sized apartment in a handy location. Host was attentive and responsive and was there waiting for us for an early check in. We parked right out the front most days. Kitchen facilities were modern and well equipped. Good WiFi. Comfortable bed.
The only issues were it would be great to have a wall bracket for the hand shower and there were no proper towel rails.
Thanks a lot for taking the time to review our property/service. We also appreciate your suggestions which we will be given due consideration. We look forward to be of service again in the future. Thank you.
Reviewed: 22 February 2023 · Stayed in February 2023
Verified reviewWe had a wonderful week in this modern, well equipped, clean and cozy apartment. It is located in a calm area within walking distance from the center of Naxxar. Rachel was really helpful and nice. She helped us with everything we needed. We arrived late on a Sunday evening and she even took us to the supermarket. We warmly recommend this accommodation!
Thank you so much for your kind words and for taking the time to write a review. Your feedback makes us proud … and motivates us at the same time. We look forward to be of service again in the future. Thank you.
Reviewed: 21 January 2023 · Stayed in January 2023
Verified reviewnothing
it is a basement flat and this is NOT mentioned in the advert. I did feel it strange that the curtains are all drawn on the photos but only saw the reason why on arrival This misrepresentation needs to be investigated to avoid other customers from falling into the same trap. Dampness is also a problem which the neighbours confirmed to us without asking. The deletion of the bath tub drain plug and hand basin drain plug were puzzling There is one AC unit for four rooms so it’s not surprising that it’s dehumidifier capacity is stretched. I found numerous “ Above ground” apartments of better quality and around 50% less cost ( This was approx. €2800 for 30 days)
Dear Mr. Capel, We are surprised with your reaction and with your very damaging review. You not only have never brought up any of these complaints/issues during your stay but confirmed to us in writing that you liked the property and prolonged your stay with a further booking. You have only voiced these alleged issues upon our check out email communicating our disappointment for the damages you caused. We thus question the intent of this review. Kindly note that: • The Main bedroom and the Kitchen/living windows overlook the front garden which comes complete with 4 fruit trees. • We never experienced any dampness issues in any part of the building. The building is new and had no dampness issues whatsoever upon check-in. • The building (as can be seen from the width of the windowsills) is built with two separate walls (in hollow brick and not stone) and has vents in each room for proper ventilation. Flooring is also complete with insulation underneath the tiles. • The property is equipped with a very large air conditioning unit that is definitely adequate for the space as recommended by professionals. This A/c could also be used as a dehumidifier (drying mode) apart from for heating and cooling. • The property is filled with natural light as can be seen in the photos uploaded on booking.com • You made your booking through booking.com. Pricing was fully disclosed along with prices of all our competitors including those in our same street. • Hanging wet clothes inside is not allowed as per the guest rules. • You had issues with operating the washing machine that comes complete with a tumble dryer. We replied immediately with instructions and offered to come and show you how it works, should you still have an issue. However, you did not revert back giving us the impression that the matter was solved. • You left the property in a horrible mess. Walls had to be cleaned and repainted. Curtains had to be changed as our laundry were unable to clean them. Missing kitchen items had to be replaced. Coffee stains left on the floor had to be treated. Obviously, all this came at a cost which we had to foot in its entirety. As stated in our welcome pack, we expect guests to treat our property as though it is their own and we have always made ourselves available to help our guests as needed. We also strive to go the extra mile for our guests to feel welcome and happy. As you can attest, we treated you and your wife to a birthday token and a Christmas gift. We also offered to help you and take you to the police station when upon arrival you thought that you had lost your wallet. Given the above we are truly surprised by this review and question the real intent behind it.
Dear Mr. Capel, We are surprised with your reaction and with your very damaging review. You not only have never brought up any of these complaints/issues during your stay but confirmed to us in writing that you liked the property and … Show more
Reviewed: 21 October 2022 · Stayed in October 2022
Verified reviewWe loved everything about the apartment. It was perfect in size, had all the facilities one would expect in a kitchen including a washing machine with a dryer and a dishwasher. It was clean, not overpowering in its furniture and furnishings. Great location - very quiet and very close to amenities.
There was nothing that we disliked or detested and we loved our stay.
Thank you for your kind review and for taking the time to review our property/service. It will be our honour to host you again in the future.