“Special thanks to the Kids Club staff: Jennyfer, Joelle, Stefi, and Oceanne for your kindness and smile throughout our stay. My son really enjoyed the interactive activities @ the club with his new friends and thanks again for sending the follow up souvenir photos. Beautiful memories!
Boathouse staff were great with explaining step by step boat activities safety rules.
Front office staff were polite but Check-in procedure was very slow and not much follow-up call back in terms of room change availabilities and late check-out possibilities.
Hotel lobby area even though nicely set but not well illuminated and too gloomy. The rooms were quite spacious with nice balcony but it would be great to have some sort of walls or opaque shutters between bathroom area and bedrooms for convenience and privacy.
Buffet food taste was good but choices were limited and mostly the same throughout our stay. All other restaurants were fully booked.”
“Special thanks to Kooshal RAMDOSS who delivered professional customer service @ the front office counter. He was very knowledgeable and clear about the check-in and check-out procedures. Moreover, he was extremely polite, humble and proactive, he even went to the extra mile by personally disembarking all of our heavy luggages off the car upon arrival and promptly carrying our luggages back to the car on our departure with a smile. Many thanks to the Kids Club staff, my child enjoyed playing board games very much.”
“i have stayed in a few amazing places over the years but this one was truly outstanding!
the architecture, the atmosphere, the food, the pools, the generous rooms were all amazing but what made this stay truly extraordinary was the care and hospitality and friendliness from all the staff members!
thank you for making our experience so wonderful!”
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