Reviews of Aanari Hotel & Spa- Mauritius 3 stars

Dear Sam, Thank you for sharing your feedback regarding your recent stay at Aanari Hotel & Spa. We are delighted to hear that you appreciated our prime location and the friendliness of our staff. We sincerely apologize for the inconveniences you experienced during your stay, particularly concerning the firmness of the beds, the breakfast quality, the Wi-Fi connectivity, and the in-room telephone. Your comments are invaluable to us, and we are taking immediate steps to address these issues: Bed Comfort: We understand that mattress firmness is subjective. For future stays, please inform our front desk, and we will be happy to provide a mattress topper to enhance your comfort. Breakfast Quality: We are reviewing our breakfast offerings to ensure they meet our guests' expectations in both variety and value. Wi-Fi Connectivity: We are investigating the issue with the in-room Wi-Fi router and will ensure that all routers are functioning correctly to provide seamless internet access. In-Room Telephone: We are addressing the malfunction of the in-room telephone to ensure prompt communication with our reception desk. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an improved experience. Warm regards, The Aanari Hotel & Spa Team

Dear Sam, Thank you for sharing your feedback regarding your recent stay at Aanari Hotel & Spa. We are delighted to hear that you appreciated our prime location and the friendliness of our staff. We sincerely apologize for the inconve… Show more

Dear Mr. Yusoof, Thank you very much for choosing Aanari Hotel & Spa and for taking the time to share your feedback. We are delighted to know that you appreciated the quality of our meals, the comfort of our rooms, and the service provided by our team. Your suggestion regarding the self-service option for ice cream is well noted. We appreciate your valuable input and will certainly review this to further enhance our guests’ experience. We look forward to welcoming you back soon for another memorable stay in Flic en Flac! Best regards, The Aanari Hotel & Spa Team

Dear Mr. Yusoof, Thank you very much for choosing Aanari Hotel & Spa and for taking the time to share your feedback. We are delighted to know that you appreciated the quality of our meals, the comfort of our rooms, and the service pro… Show more

Dear Jason, Greetings from Aanari Hotel & Spa! Thank you so much for your perfect rating and kind words. We are truly delighted to hear that you had such a positive experience with us — from our staff and cleanliness to the location and spa services. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the future. Warm regards,

Dear Jason, Greetings from Aanari Hotel & Spa! Thank you so much for your perfect rating and kind words. We are truly delighted to hear that you had such a positive experience with us — from our staff and cleanliness to the location a… Show more

Dear Denise, Thank you for sharing your feedback! We are glad to hear that you enjoyed our location and the overall setting of the hotel. We appreciate your comment regarding the bed. In the future, please do not hesitate to inform us during your stay, as our housekeeping team would have been happy to provide an extra mattress for your comfort. We look forward to welcoming you again soon! Kind regards

Dear Denise, Thank you for sharing your feedback! We are glad to hear that you enjoyed our location and the overall setting of the hotel. We appreciate your comment regarding the bed. In the future, please do not hesitate to inform us du… Show more

Dear Marco, Thank you for sharing your feedback. We truly appreciate your kind words about our staff and are glad to hear that you had a positive experience with them. We acknowledge your comments regarding the hotel's condition and understand the need for improvements. Please note that during your stay, no such concerns were raised, and we highly value guest feedback to help us enhance our services and exceed customer satisfaction. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Best regards,

Dear Marco, Thank you for sharing your feedback. We truly appreciate your kind words about our staff and are glad to hear that you had a positive experience with them. We acknowledge your comments regarding the hotel's condition and u… Show more

Dear Alexandria, Thank you for sharing your detailed feedback following your stay with us. We truly appreciate you taking the time to highlight both the positive and challenging aspects of your experience. We are pleased to hear that you enjoyed our convenient location, the food, and our pool facilities. However, we deeply regret the inconveniences you encountered and would like to address your concerns. Regarding the air conditioning in your room, our team checked it twice and noticed that the remote was set to 30°C, which could have contributed to the issue. Nonetheless, we understand your frustration and will ensure that clearer guidance is provided to guests for optimal use of the AC system. The swimming pool closure on the day in question was necessary due to unforeseen circumstances. Our maintenance team had to perform a backwash and add chlorine and acid to maintain hygiene and safety standards. While the pool was closed for three hours, we apologize for the disruption this caused to your plans. We acknowledge your concerns about the lack of ventilation in the bathroom, the condition of the bed, and the absence of assistance with luggage upon arrival. These are areas where we recognize there is room for improvement, and we are committed to addressing them to provide a more comfortable and welcoming experience for our guests. As for the availability of sun loungers, we would like to clarify that, as Aanari Hotel & Spa is not a beachfront property, our sun loungers are available only on weekdays in accordance with our permit. During weekends, public holidays, and the festive season (January 1st to January 15th), the beach tends to be particularly busy. On January 3rd, for safety reasons, management decided not to provide sun loungers. We apologize for the inconvenience this may have caused. Lastly, we regret the issues caused by miscommunication among our staff and with our guests. We are reviewing our procedures to ensure clearer and more effective communication going forward. We genuinely value your feedback as it helps us to refine our services and enhance our guest experience. We hope you will consider staying with us again in the future to witness the improvements we have made. Warm regards, The Aanari Hotel & Spa Team

Dear Alexandria, Thank you for sharing your detailed feedback following your stay with us. We truly appreciate you taking the time to highlight both the positive and challenging aspects of your experience. We are pleased to hear that you … Show more

Dear Manodha, Thank you for you review and for taking the time to share your feedback! We are glad to hear that you enjoyed the food and appreciated the late check-out. We sincerely apologize that there was no live music on Christmas Day. We will ensure to enhance our festive offerings for future celebrations to make them even more enjoyable. Your feedback on breakfast is also noted, and we’ll strive to improve in this area. We hope to welcome you back soon for another pleasant stay. Best regards, The Aanari Hotel & Spa Team

Dear Manodha, Thank you for you review and for taking the time to share your feedback! We are glad to hear that you enjoyed the food and appreciated the late check-out. We sincerely apologize that there was no live music on Christmas Day.… Show more

Dear Moni Maroni, Thank you so much for your fantastic review! We are delighted to hear that you enjoyed your stay at Aanari Hotel & Spa and appreciated the complimentary room upgrade, the helpfulness of our staff, and the charming ambiance of our restaurant. It’s wonderful to know that our location, just steps from Flic-en-Flac beach, and the delicious breakfast with fresh omelettes and pancakes made your stay even more enjoyable. We have noted your feedback about the pool, and we will certainly look into the issue to improve the relaxation experience for our guests. We hope to welcome you back soon! Warm regards, The Aanari Hotel & Spa Team

Dear Moni Maroni, Thank you so much for your fantastic review! We are delighted to hear that you enjoyed your stay at Aanari Hotel & Spa and appreciated the complimentary room upgrade, the helpfulness of our staff, and the charming a… Show more

Dear Caleea, Thank you for sharing your review following your recent stay at Aanari Hotel & Spa! We're glad to hear that you enjoyed the food and received good service from Cathy and Hans – they will be delighted by your kind words. We’ve also taken note of your feedback regarding the limited dancing time and will keep this in mind as we look to enhance the guest experience. We hope to welcome you back soon for an even more enjoyable stay! Warm regards, The Aanari Hotel & Spa Team

Dear Caleea, Thank you for sharing your review following your recent stay at Aanari Hotel & Spa! We're glad to hear that you enjoyed the food and received good service from Cathy and Hans – they will be delighted by your kind words… Show more

Dear Chetty, Thank you for your feedback. We are glad to hear that most of our staff provided good service during your stay. However, we regret that the dinner buffet did not meet your expectations. Our Duty Manager was in constant communication with you, and you did mention enjoying the dinner. We apologize if there was any miscommunication regarding the buffet and the 'à la carte' menu option, and we will take steps to ensure that all guests are informed more clearly. Regarding the cleanliness issue, please understand that while we are situated on a tropical island where such challenges can occur, we take this very seriously. We have pest control measures in place, with treatments carried out every two weeks, and we will certainly reinforce our efforts to ensure a more comfortable experience for our guests. We also regret that we did not exceed your expectations during your stay. Additionally, we would like to note that Aanari Hotel & Spa is not a beachfront property, which is made clear during the booking process. Nonetheless, we strive to offer a pleasant and relaxing environment for all our guests. We appreciate your feedback as it helps us improve, and we hope to welcome you back in the future for a more enjoyable stay. Best regards, The Aanari Hotel & Spa Team

Dear Chetty, Thank you for your feedback. We are glad to hear that most of our staff provided good service during your stay. However, we regret that the dinner buffet did not meet your expectations. Our Duty Manager was in constant commun… Show more

Dear John, Thank you for your wonderful review! We are thrilled to hear that our staff made your stay excellent, and we appreciate your kind words. It's always our priority to ensure our guests have a memorable experience, and we're glad we could contribute to yours. We look forward to welcoming you back in the future. Best regards, The Aanari Hotel & Spa Team

Dear John, Thank you for your wonderful review! We are thrilled to hear that our staff made your stay excellent, and we appreciate your kind words. It's always our priority to ensure our guests have a memorable experience, and we'… Show more

Dear Theodore, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed our location, clean rooms, and found our breakfast to be decent. We apologize for any misunderstanding regarding the "garden view" and the construction site. We are currently working on improving our facilities and hope to offer a more pleasant view in the near future. We appreciate your comments and will take them into consideration to enhance our guests' experience. Best regards,

Dear Theodore, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed our location, clean rooms, and found our breakfast to be decent. We apologize for any misunderstanding regarding the "garden view" … Show more