Matress in our room was not firm. Coffee at breakfast could be improved (sometimes cold coffee). It would be nice to have milk in the room rather than coffee creamer powder.

Room and room service good, tidy. Buffet breakfast has a good selection of food. Buffet dinner has a very wide selection of food. Location is great!

Stayed in July 2025

Iron and board should be included in rooms but can be requested from reception. Needs better and brighter lighting in the rooms and bathroom areas. A pull out extendable magnified mirror in the bathroom would be ideal. Detailed cleaning important and needed in some grouted areas and for shower fittings. Wallpaper/mirrors should be replaced where mould is an issue - wrong adhesive used (should be mould resistant) results in visible darkening and bubbling of materials and some odour. A note - everything is charged to the room payable upon checkout. Some ceiling fans need servicing - same slow rotation for all 3 speeds. Some were working better than others in different rooms.

We travelled with family and friends so had access to many rooms. Excellent buffet breakfast, lunch & dinner. Nightly entertainment. Friendly staff. Stunning views, large tiered infinity pool overlooking the ocean. Close to cafes, restaurants/bars, shopping area, Shibani Foreign Exchange all within 10 minutes walk. Facilities gym, spa and other activities a bonus. 2 large bottles of water provided daily and daily cleaning service. Tea, coffee, creamer, sugar, towels, tissues, shampoo, conditioner, body lotion, body wash, hairdryer provided and topped up daily if needed. Air conditioning fantastic. Bed was very comfortable and exhaust fan to remove moisture in bathroom fabulous. Beach/pool areas were clean, lovely and relaxing.

Stayed in July 2025

Good

Stayed in June 2025

Poor communication regarding opening room safe which was not recognising my code and collection of luggage. The first took over an hour and I was not informed of the time required until later when I enquired and was told 30-40 mins. Over 50 mins after making the request I had received no update and when I returned to the reception a staff member said she would come over to deal with it which she did a few mins later. I had explained at the beginning that a driver was waiting for me . The second matter took 20 mins but I was not told there would be any delay in collecting my case. Thus lack of communication and the less than positive response I received when I asked what was happening was very disappointing. Having been delayed by a. Hour and a quarter I asked to check out to be presented with a bill for a drink which I refused to pay as my booking was all inclusive. Staff then became argumentative rather than apologetic and said they would check. At this point I informed that that I was leaving and if they continued to charge me for this drink I would request a meeting with the. General Manager. At this point they said I did not need to pay. It would seem that there is a need for training in communication and customer service. I stayed in the hotel 1-7 June as a guest of the MIE as I have done previously. This incident took place on 7/6/25 between 0915 and 1030am, .

Atmosphere, setting, peacefulness, helpfulness of most staff.

Stayed in June 2025

Wifi was spotty, shower leaked water on bathroom floor because of crack under the door

Friendly staff, comfortable rooms with a nice view, and a very delicious buffet breakfast!

Stayed in May 2025

Rooms are small. We have booked superior room only but not worth the money. Some staffs are rude they need some training. Some are very sweet and co operative.

Food is great lot of options on veg and non veg and location of the property is great.

Stayed in May 2025

Housekeeping

Location

Stayed in May 2025

Great resort, friendly staff, lovely amenities and close to shops and restaurants

Stayed in April 2025

Bad illumination in the bathroom and bed are not comfortable, because they are using 2 small bed, not a queen bed

Stayed in March 2025

Breakfast isn't great

Location

Stayed in March 2025

The resort could be more cleaner. The flies are a problem. On the lower ground floors, the grass was not cut. Looked unkept. We only discovered the pathway to the beach next door on the third day. No long strip of beach. Very rocky and few access points to the beach.

Pleasant atmosphere and friendly staff. The buffet outdoors was a lovely experience. The variety of the buffet was very good, especially the freshly baked pizza's. We loved the evening sun sets in the water. Stunning sun sets.

Stayed in February 2025

Lack of booking tours and high cost of arranging local transport

Fantastic Venue and location

Stayed in March 2025

The bed mattress is hard

Stayed in February 2025

We had a 4 hour wait to check in with no compensation whatsoever. I do feel that the hotel could have paid for our drinks we ordered while waiting for our room. The floor of our room was filthy when we checked in.

Great breakfast buffet. Dinner buffet was good.

Stayed in March 2025

Rooms are tired but clean. No water activities like aqua aerobics. Or water rumba. They do watergym. But this is hit or miss. The instructors are not qualified as you fine else where

Staff. Naming out Yogesh, Florence wating staff and loshny, Preeti etc at reception. Manoj GM was good to deal with any issues. They have 2 nights a week where we dine on the beach with outdoors entertainment.

Stayed in February 2025

The room was very spacious and comfortable. The pool was very nice. The staff was very kind and helpful.

Stayed in February 2025

The pool and staff was amazing.

Stayed in February 2025

Language barrier, therefore service is not good. Had a problem with booking. Room is not cleaned properly- towels was very dirty. The exterior was neglected. Grass was very long. Food is very good, unfortunately too many flies and birds.

Views is stunning Lots of amenities Food was good

Stayed in February 2025

Lights in the room are dim

The staff were very caring, especially the restaurant in charge.

Stayed in January 2025

Bathroom needs update/repair, slow check in. Buffet area very crowded feeling. Would be nice to open buffet a bit earlier for families with small kids .

Swimming pool, friendly staff, dinner options, room patio and having fan as well as Aircon in room

Stayed in January 2025

Beds were hard and the decor past its used by date It could do with a little revamp. The little birds flying around the eating areas was annoying and dirty.

Food was satisfactory and a good choices. The swimming pools were reasonably clean

Stayed in January 2025

There were very few vegetarian options in buffet.

The staff is pretty helpful. The property has a private beach and big pool.

Stayed in December 2024

Bedrooms need maintenance and proper cleaning

Location

Stayed in December 2024

Staff were non responsive

Great location Decent food with limited vegetarian options Awesome infinity pool

Stayed in December 2024