We stayed during the Easter holiday, so I will give them the benefit of the doubt that some of these issues wouldn't have happened during a non-holiday time. The dining area was overcrowded and buffet dishes would run out and not be quickly replaced, resulting in stressful meals. An ordered drink never arrived. Staff weren't overly friendly or flexible (I asked the concierge if we could have our half board meal the next day be lunch instead of dinner, and was directed to go myself to the restaurant manager to ask, and when I got to the restaurant and found the manager, he said he had to ask HIS manager and I should come back in another hour to ask again... we ended up just giving up and skipping the meal that day). No one seemed to know much information about snorkel trips and we ended up on a boat that could not go beyond the reef (most of the coral inside the reef is bleached), which we weren't told until we were on the boat. One bedroom had a newer air conditioner that worked very well, but the one in the children's bedroom was old and leaked a lot of water on my child's pillow during the night and made continuous creaking noises, causing poor sleep. We had to ask several different staff before someone came to fix it, and it had the same problems after they did "fix" it. All lounge chairs are removed from the beach immediately when the sun drops below the horizon - we probably would have liked to linger a bit longer, but were asked to surrender our chairs. Both pool areas were crowded and it was competitive to get a lounge chair there. All in all it just didn't feel very vacation-y or relaxing.

Well located across the street from Trou aux Biches beach. The two bedroom family bungalow was comfortable and spacious, and we could not hear the party noise with the air conditioners on during the night. This was not a luxury experience, but was an adequate base for exploring the island.

Stayed in April 2025

They did not have enough coeliac options no bread - pasta or cereal Not enough fruit options Could of had more vegetarian options On arrival they had no idea about our booking on booking.com - so we had a hour delay getting our room ready for our stay

Lovely staff from gardening - cleaning and waiters relatively options for vegetarians Plenty of sun beds Good salad options - plenty of choices of food

Stayed in December 2024

The staff was pressing ro leave as from 10.30. the check our was a bit too early.

the staff was very helpful and cooperative

Stayed in December 2024

Excellent location, friendly staff, good breakfast.

Stayed in December 2024

Staff not that friendly Better selection in food More activities during the day Too much noise at night, with the birds, or whatever was up on the roof Ants on the bed and sink Cockroach

The room Entertainment in the evening

Stayed in November 2023

The breakfast fruit was over ripe. Food was quite expensive.

The property is pretty with lots of lovely gardens. Good location.

Stayed in December 2022

The shower glass panels was not clean, not when we arrived and not during our stay. They have to work on the cleaning side of things. Shortage of swimming towels. No one at the Swimming towels station, you lucky if you get him there. Need swim shoes to swim.

Check in and out was good. I've got some food allergies and the chef did spoil me with special prepared meals. we requested extra pillows and they were there with it in minutes. Nice size room. With a small view of the ocean. we asked for extra water in the room and they provided. The water pressure in the shower was good.

Stayed in October 2022

The service was quite slow sometimes. We had to wait 30 minutes to get a beach towel. Our room didn't have bath towels one morning and when we requested them, they were flung on the chairs outside. They were wet and dirty... We had to ask again for some clean dry towels and we waited until 4pm to receive these! The shower was quite small too.

The resort had a lot of facilities like swimming pools, restaurants, a spa and a games room. It was very peaceful and close to the beach.

Stayed in October 2022

All beautiful and nice.

Nice hotel with a nice beach. I like the room, staff, food, service and the beach all. They even offer free watersports activities at the beach. It has probably one of the best beaches in Mauritius and you don't have to rush to get a sunbed, there is always one available. We will be back to Casu if we come back to Mauritius.

Stayed in April 2025

If you want dinner but you’re not on the all inclusive rate, it’s very expensive (R2,000-2,500) for what you get.

V good breakfast buffet

Stayed in April 2025

The atmosphere was extremely pleasant, the staff was helpful, the food was so good. I like the swimming pool a lot. A big thank you to an exceptional staff especially Mr Shiva who transformed our stay from the best to the most memorable event.

Stayed in December 2024

Customer service needs to be improved by the crew. Additionally, the rooms need to be improved because it us very old. All facilities need to be improved since everything is old.

Location only

Stayed in July 2024

Such a disappointment ! Im asking for urgent help concerning my booking which was booked for HB BUT WHEN WE ARRIVED THEY SAID WE ARE ON RO ONLY AND CLAIMED THAT WE HAD TO PAY AGAIN !

Did not enjoyed but the food for dinner was ok .

Stayed in July 2024

Old room, very old furniture, dirty walls and wash room, broken AC ( the outside plastic cover fell down and we could see how dirty and full of dust it was, also the cover was sticked with some scotch ( tape)). They need to shut down the hotel and refurbish it. Poor buffet, unclean table clothes, old scratched plates, dirt is everywhere!!! for the money we paid, they could have done better. I'm not sure, given the condition of the hotel , they put clean bed sheets. The housekeeping always forgets to put coffee in the room. They only put decaf and tea ( two things I don't drink!)

The ducks, the garden, friendly staff.

Stayed in December 2023

Property is very old. Old furnitures, old air con, toilets feel dated and old, tv was 720p resolution. Lights were not working in few areas of the room. Found insects in the room. Hot water was not available for all 3 days of stay.

Stayed in July 2023

Tennis courts need an update. I guess the resort cannot do anything against the open sewer around it. Hope the wind blows in the other direction. One fridge felt hot to the touch - the other did not. Doesn't feel safe.

Location is maintained. Staff is very nice and makes an effort to help where they can. The resort's private beach opposite the complex is a huge bonus. Very good local fruit juice stand aside that beach!

Stayed in May 2023

Small and cosy hotel exactly what we needed before leaving paradise island. The staffs are absolutely fantastic... always ready to assist and advise. It has a Greece kind of look / vibe. Very much like staying in a cave which was a new experience for us. Entertainment during the day, evening and morning too...it's a pity we were there for a night only. Beds are very comfortable. After we checked out we were still able to use the pool which was a plus. We should have probably booked all inclusive as the food looked delicious.

Stayed in April 2023

The hotel is simply amazing, looks like big beautiful tropical garden. Everything is very clean and numbers are very clean too. The hotel beach is probably the best on Mauritius, hotel provides personal sunbeds and towels. Food is amzing and big variety of food. The staff is very very helpfull, ready to solve any questions. Big thanks to managers Akshita and Steeve for very warm welcome.

Stayed in April 2023

Nothing, everything was perfect.

There was a nice variety for the breakfast buffet. The staff were incredibly helpful and friendly. The resort is structured in such a way, that even though the whole place was fully booked, it didnt feel crowded at any point.

Stayed in December 2022

spacious grounds

Stayed in December 2022

Unfortunately, it happened at the bar* that we were charged 570 rupees on the bill for one cocktail instead of 270. We announced the error and did not accept the next cocktails as a present, so they needed to cancel the bill and *make a new one. At that point, the stress level of the bartender skyrocketed. So, we were pretty sure that it was not a kind of a mistake, rather an intentional attempt for extra salary for the staff. We also assume that it is not acceptable for the management,* which was the possible reason why they tried to serve some extra drinks without cancelling of the order. This behavior is also unacceptable for us. That is why we tell the story to others. So an advice to all: *Double check *the bills *all time in the hotel and also in Mauritius. (Yes, serving at double prices is a habit on the whole island). Stay cool and do not let locals to destroy the spectacular feeling of your holiday and the region. The island and the hotel are awesome and 10/10 from every other aspects.

Environment, garden, food, swimming pool, beach.

Stayed in October 2022

The wrong communication about the check out time at the time of booking.

Everything , great variety and very tasty. Thank you!

Stayed in October 2022

- One housekeeper kept asking for tips - Had to call reception 3-4 times to get an iron - Asked the reception 3 times to get the light bulb changed as it was flickering in my bathroom. Even though the manager on duty (2nd day) had told the receptionist to follow up on that, it still didn’t get changed and I finally had to show my frustration then it got changed on the 3rd day.

Stayed in October 2022

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