Reviews of InterContinental Mauritius Resort Balaclava Fort by IHG 5 stars
Coastal Road, Balaclava, Mauritius
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewVery clean and comfortable. The facilities are awesome and the staff members are very friendly and cooperative.
The impression that you get with the infrastructure on the route from the airport
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBeautifully maintained property. Good variety of restaurants, great pools, pool bar and gorgeous rooms, we were upgraded to a suite with a jacuzzi and incredible views.
That it wasn’t positioned on a swim-able beach.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified review- It had great views of the ocean. - Many of the staff were nice. - Check-in was seamless and they offered a welcome drink. - It is good overall, but we had some inconveniences that made me a bit upset!
- It's too overpriced for what it offered. For example, dinner was around 80 USD at the buffet, and was average. - It was impossible to eat at any of the restaurants except for the main one. They required reservation despite being nearly empty, and even when I tried to reserve, the first day they said it was "sold out," the next day they said they would confirm, but never called again. - Speaking of restaurants, walking-in also didn't work because I got yelled at in one of the restaurants (Segala) just because I was asking whether I needed a reservation! - There's barely any privacy. The noise from outside, from other rooms and from staff is super loud. Also, we got staff walking into our room multiple times at different times of the day. They would just knock once or twice, two seconds later they're using their master key to let themselves in!! - They were barely cooperative when it came to very simple, yet very important things. - I asked them to have an extra hour before check-out, they said they would only be able to confirm that in the morning of my check-out! Do they realize that there would be no point then, specially when you're trying to get an extra hour of sleep because your flight is in the evening! One night before checking out, I called the reception to ask them to freeze a pad that we use for insulin, and they transferred me to room service who told me to wait for a confirmation from some supervisor. Two hours later, I realized I was wasting my time. I later went to the bar, and after some hesitation they agreed. They were the first place that has ever given me trouble with these pads, and I wasn't too happy with them afterwards. - By the time I left, I had a ton of insect bites all over my legs. Probably not their fault, but I added it for good measure!
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe room service. Special thanks to Moses.
Reviewed: 7 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent — special thanks to the receptionist (from the Philippines, though I forgot her name) and to all the restaurant staff, who were exceptionally kind and welcoming.
Dear Suliman, Thank you for your wonderful feedback and for rating your experience with us so highly. We're truly delighted to hear that you found our staff, especially our reception and restaurant team, to be kind and welcoming. We'll make sure your appreciation is shared with them — it will certainly make their day! We also take note of your ratings on cleanliness and facilities and will use your feedback to further improve our services. We look forward to welcoming you back soon for another excellent stay. Warm regards, Mudit Kaushik Director of Revenue
Dear Suliman, Thank you for your wonderful feedback and for rating your experience with us so highly. We're truly delighted to hear that you found our staff, especially our reception and restaurant team, to be kind and welcoming. We&#… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewAtmosphere staff and location
Dear Johann, Thank you so much for your fantastic review and perfect scores across all areas! We’re excited to know you enjoyed the atmosphere, our dedicated staff, and the great location. Your kind words are truly appreciated by the entire team. We look forward to welcoming you back again soon! Warm regards, Mudit Kaushik Director of Revenue
Dear Johann, Thank you so much for your fantastic review and perfect scores across all areas! We’re excited to know you enjoyed the atmosphere, our dedicated staff, and the great location. Your kind words are truly appreciated by the enti… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGood overall and worth it, so clean and comfy, great for relaxing
Beach isn't the best for swimming. Room dining could be better.
Dear Omar, Thank you for your wonderful review and high ratings! We’re glad you found your stay clean, comfortable, and relaxing. We appreciate your feedback regarding the beach and room dining, and we will take this into consideration to enhance our guest experience. We hope to welcome you back soon for another enjoyable stay! Warm regards, Mudit Kaushik Director of Revenue
Dear Omar, Thank you for your wonderful review and high ratings! We’re glad you found your stay clean, comfortable, and relaxing. We appreciate your feedback regarding the beach and room dining, and we will take this into consideration to… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe staff and service both were exceptional- right from check-in to check-out t was smooth and seamless The food at the restaurants was top notch and the service also was superb We were a family of 4 including 2 small children 4 & 8. Everyone had a great time. Special mention to Mr. Ishrat & Mr. Khilesh for making our stay comfortable.
It took a lot of time to get water etc to the room after calling guest services.
Dear Mayank, Thank you for your wonderful review and for highlighting our staff and service, especially Ishrat and Khilesh. We’re delighted that your family had a great time and enjoyed the food and overall experience. We apologize for the delay you experienced in receiving water and other requests in your room. Your feedback has been shared with our guest services team to ensure faster responses in the future. We look forward to welcoming you and your family back for another memorable stay! Warm regards, Mudit Kaushik Director of Revenue
Dear Mayank, Thank you for your wonderful review and for highlighting our staff and service, especially Ishrat and Khilesh. We’re delighted that your family had a great time and enjoyed the food and overall experience. We apologize for th… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewWe were in awe upon arrival; check-in could not have been better by a super-professional Philipino staff member with that awesome Asean touch of hospitality, in a stunning reception/bar area. The outside was great, with 2 heated pools and plenty of grounds and beaches to relax; it never felt crowded. All staff were very welcoming, helpful and friendly, which deserves praise. And the free stay for our 6-year-old was a nice bonus.
The room, 1522, was dated and although clean, had a non-fresh feel to it, especially the marble and tub in the bathroom and the telephone console on the desk. Unfortunately, housekeeping did not service our room after the first night despite us leaving the appropriate sign on the door for many hours combined in the morning and in the afternoon. It would have been nice to see our name on the TV-screen when we swung open the door, but was another gentleman who received the honours (and it remained like that during our entire stay). Room service lunch and the first night's Mauritian dinner buffet were perfect, but after experiencing pastries that were at least a day old and other items that should have been fresh or not over-cooked during breakfast, we decided not to sample any of the other restaurants the hotel has on offer for dinner and lunch. I do not intend to be unfair and probably would have scored a 9 if it was not for the room and the food. Yes, we booked at the lowest price offered through booking.com over a 3-week period; maybe it was the price for the not so fresh room, but it does not justify the food issues. Overall, the hotel was simply not up to the level that one expects for a 5-star and for the rates that we paid, not even for the 3-week lowest ones.
Dear Philippe, Thank you very much for sharing your comprehensive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the warm hospitality of our staff, the welcoming atmosphere of the reception, and the relaxing outdoor facilities, including our heated pools. It is also great to know that you appreciated the complimentary stay for your child. However, we sincerely regret the issues you experienced with your room, especially the dated feel and the lack of daily housekeeping service despite your clear requests. We understand how disappointing this must have been, along with the concerns you raised about the breakfast quality and the food offerings overall. Please accept our apologies for falling short of your expectations in these areas. Your comments have been shared with our housekeeping, maintenance, and food and beverage teams to ensure immediate improvements and to prevent a recurrence. We strive to maintain the highest standards and take your feedback seriously to help us do so. We truly hope to have the opportunity to welcome you again in the future and provide the 5-star experience you expect and deserve. Yours sincerely, Mudit Kaushik Director of Revenue
Dear Philippe, Thank you very much for sharing your comprehensive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the warm hospitality of our staff, the welcoming atmosphere of the reception, and the… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewNothing
Old
Dear Aysha, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. Your comments are important to us, and we regret that we were unable to provide the level of service and comfort we strive for. Please rest assured that your feedback has been shared with our management team for review and necessary improvement. We do hope you might consider giving us another opportunity in the future to provide you with a much better experience. Kind regards, Mudit Kaushik Director of Revenue
Dear Aysha, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. Your comments are important to us, and we regret that we were unable to provide the level of servi… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewthe location, facikities and room we’re good. we also enjoyed the warm atmosphere coming from few members of the staff. especially the room service (when it comes to food) was great.
house keeping - each day we had to call for something we didn’t get f.ex. fresh towels/water etc barmans and waiters - impression of being not awake, lack of attention to the customer, bad communication skills, lack of english skills
Dear Anetta, Thank you for sharing your detailed feedback with us. We're pleased to know you appreciated the location, facilities, your room, and the warm service from some of our team members—especially the in-room dining experience. Your kind words have been shared with our room service team. We sincerely regret the inconvenience you faced with housekeeping and the service from our bar and restaurant teams. This is not the experience we aim to provide, and we apologize for the shortcomings. Please rest assured that your comments have been shared with the respective departments for immediate attention and improvement. We hope you’ll consider giving us another chance in the future to provide a much better experience. Warm regards, Mudit Kaushik Director of Revenue
Dear Anetta, Thank you for sharing your detailed feedback with us. We're pleased to know you appreciated the location, facilities, your room, and the warm service from some of our team members—especially the in-room dining experience.… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe rooms have been refurbished but the bathrooms remain old
The food offering is not the best
Dear Beata, Thank you for taking the time to share your feedback with us. We’re glad to hear you appreciated the refurbished rooms, and we take note of your comments regarding the bathrooms and food offering. Your observations are important and have been shared with the relevant teams as we work continuously to improve our guest experience. We hope to have the opportunity to welcome you again and offer you an even better stay next time. Warm regards, Mudit Kaushik Director of Revenue
Dear Beata, Thank you for taking the time to share your feedback with us. We’re glad to hear you appreciated the refurbished rooms, and we take note of your comments regarding the bathrooms and food offering. Your observations are importa… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe location. Very Beautiful
The request i made through booking.com about the room was not transferred to the Hotel
Dear Guest, Thank you for your feedback and for highlighting our beautiful location. We’re sorry to learn that your room request made through Booking.com was not communicated to us. We understand how this may have impacted your experience and sincerely apologize for the inconvenience. We are reviewing this with our team and partners to ensure better coordination moving forward. We appreciate your comments and hope to welcome you again for a more seamless stay. Warm regards, Mudit Kaushik Director of Revenue
Dear Guest, Thank you for your feedback and for highlighting our beautiful location. We’re sorry to learn that your room request made through Booking.com was not communicated to us. We understand how this may have impacted your experience… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewEverything was as expected
Only negative was there were mosquitoes in room as we entered the room first time
Dear Ameya, Thank you for your kind review and great rating. We’re glad to hear that your stay met expectations and that you enjoyed the comfort and service. We appreciate you bringing the mosquito concern to our attention and apologize for the inconvenience. We'll ensure additional preventive measures are in place moving forward. We hope to welcome you back for an even better experience! Warm regards, Mudit Kaushik Director of Revenue
Dear Ameya, Thank you for your kind review and great rating. We’re glad to hear that your stay met expectations and that you enjoyed the comfort and service. We appreciate you bringing the mosquito concern to our attention and apologize f… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified review