Reviews of Jalsa Beach Hotel & Spa 3 stars
Coastal Road, 230 Poste Lafayette, Mauritius
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Reviewed: 2 October 2024 · Stayed in July 2024
Verified reviewBreakfast was nice and the location was good, right by the sea and the location of Roches Noires in general was superb.
Scandalous staff - they kept us waiting OUTSIDE the hotel when their own booking system was not working. The staff didn't speak good English or French. They kept us waiting for 45 mins until one of us kicked off and demanded to speak with the shift manager. They said apparently it was busy hence the delay but when we went in there, there was not a soul.
Dear Mr / Mrs Amrit, We thank you for taking the time to leave us a feedback post your stay with us. Thank you for highlighting our convenient location. We're glad it made your visit to the area easier and more enjoyable. We hope to be your choice of stay whenever you're in town We regret to read that your experience with our service fell short of expectations. We value your feedback and are committed to addressing these issues to improve our guest experience. We look forward to welcoming you in the future. Thank you & Kind Regards, The Reservations Team.
Dear Mr / Mrs Amrit, We thank you for taking the time to leave us a feedback post your stay with us. Thank you for highlighting our convenient location. We're glad it made your visit to the area easier and more enjoyable. We hope … Show more
Reviewed: 4 August 2024 · Stayed in July 2024
Verified reviewReviewed: 14 July 2024 · Stayed in July 2024
Verified reviewService was very bad
Good afternoon Madam Khushboo, We thank you for taking the time a leave us a feedback post your stay with us. We shall see within the team on the areas of improvement, and we look forward to welcoming you again in the near future. Kind Regards, The Reservations department.
Good afternoon Madam Khushboo, We thank you for taking the time a leave us a feedback post your stay with us. We shall see within the team on the areas of improvement, and we look forward to welcoming you again in the near future. Kind R… Show more
Reviewed: 4 September 2023 · Stayed in August 2023
Verified reviewThe in-room facilities were basic. I couldnt connect the kettle to boil a cup for tea
Reviewed: 2 September 2023 · Stayed in August 2023
Verified reviewStandard
Reviewed: 31 August 2023 · Stayed in August 2023
Verified reviewReviewed: 21 August 2023 · Stayed in August 2023
Verified reviewClose to the beach, the sports, resort was pretty cool, the pool, spacious rooms, great walking space under the resort.
Food was more expensive
Reviewed: 24 July 2023 · Stayed in July 2023
Verified reviewReviewed: 5 April 2023 · Stayed in April 2023
Verified reviewThe location and the beach
No hanger in the room.
Reviewed: 21 March 2023 · Stayed in March 2023
Verified reviewStaff at the restaurant and beach bar were very professional, courteous and quick. Garden in the hotel is well maintained and the lights in the swimming pool is awesome at night. The boat house attendant was very helpful and courteous. The lady at the spa reception was very nice and courteous. Food was good but variety was rather limited but is excellent for a 3 star hotel.
The check in was slow and staff told that they receive a booking for BB whereas in my invoice it is clearly marked Half Board as per payment and booking from booking.com agency. It's the first time that such misunderstood happen to me and hope that either the bookimg agency or the hotel work towards better customer care as this cause me an unnecessary stress before having access in my room.
Reviewed: 20 October 2022 · Stayed in October 2022
Verified review