Reviews of Le Suffren Hotel & Marina 4 stars
Le Caudan, Port Louis, Mauritius
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaff were really helpful, location is great, quite enjoyed getting the watertaxi to the other side. The room was spacious with a comfortable bed.
My balcony door didn't open, it was broken, it would have been nice to be able to open it.
Dear Guest, We’re so pleased your stay reflected the spirit of Le Suffren — helpful staff, spacious comfort and the unique boat transfer across the marina. Your comment on the balcony door is well noted, and we hope your next visit will be even smoother. Warm Regards, The Management
Dear Guest, We’re so pleased your stay reflected the spirit of Le Suffren — helpful staff, spacious comfort and the unique boat transfer across the marina. Your comment on the balcony door is well noted, and we hope your next visit will be… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe stayed in one bedroom apartment of the hotel. Very nice and comfortable. Downstairs was a small kitchen, living room, extra toilet and working office area. My husband was working and the office space was excellent. Also a small veranta, full of trees - very nice. Upstairs was the bedroom and bathroom. Very good. Nice decorated place and very comfortable. Also there is a boat transfer from the hotel to the opposite site of the marina. Very convienient. Good gym.
The swimming pool is very small, more for relaxing instead of swimming. The kitchen was more to make a coffee and tea, or eat take away food - not for cooking. It was missing some necessary things, like kitchen towel, dish sponge and rack, kitchen liquid. Also there is no washing machine, but the hotel has laundry service. One evening we try the internarional buffet at the restaurant. It was very dissapointing and not worth the money at all. Go out for dinner.
Dear Guest, Thank you for your thoughtful review. We’re delighted you enjoyed the comfort of our duplex apartments, the leafy veranda and the convenience of our boat shuttle across the marina. It’s also great to hear the gym and office space suited your needs. We also value your constructive feedback regarding the kitchen amenities, the pool size, and your dining experience. Please be assured that we have shared your comments with our management and culinary team, as we are constantly working to enhance our services and facilities for our guests. We hope to welcome you back soon for more waterfront living in Port Louis. Kind Regards, The Management
Dear Guest, Thank you for your thoughtful review. We’re delighted you enjoyed the comfort of our duplex apartments, the leafy veranda and the convenience of our boat shuttle across the marina. It’s also great to hear the gym and office spa… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation Good breakfast Nice views
Dear Guest, Thank you for your kind words. We’re delighted to know you enjoyed our convenient location, the breakfast, and the beautiful views. We look forward to welcoming you back soon for another enjoyable stay. Warm regards, The Management
Dear Guest, Thank you for your kind words. We’re delighted to know you enjoyed our convenient location, the breakfast, and the beautiful views. We look forward to welcoming you back soon for another enjoyable stay. Warm regards, The Managem… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe Hotel is looking worn and old - I have been coming to Le Suffren for approximately 5 years and very little upgrades and maintenance on the hotel seems to have been done. The rooms also need to be updated for the new electronics in play, plus the bathrooms need to be revamped.
Dear Guest, Thank you for your loyalty to Le Suffren over the years. We truly value the perspective of our returning guests and have taken careful note of your remarks regarding the property. Please be assured that your comments form part of our ongoing commitment to bettering the hotel and enhancing the experience we wish to provide. We look forward to welcoming you again and to offering you an ever more enjoyable stay by the marina. Kind regards, The Management
Dear Guest, Thank you for your loyalty to Le Suffren over the years. We truly value the perspective of our returning guests and have taken careful note of your remarks regarding the property. Please be assured that your comments form part o… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThis is a very smart and comfortable hotel in a great location in Port Louis. Very convenient for the waterfront and the city centre. Staff are pleasant and friendly and professional. Rooms very clean, modern and comfortable. The meals are very good.
We were woken up by the fire alarm at 6am which was unfortunate, but I imagine it was nobody's fault. On the positive side it is a very safe hotel, you will never sleep through a fire!
Dear Guest, Thank you for your kind words about our location, the comfort of our rooms and the professionalism of our team. We’re glad you enjoyed your meals with us, and it’s also reassuring to know that our safety systems are efficient and ensure peace of mind for all our guests. We look forward to welcoming you back soon for another comfortable stay in the heart of Port Louis. Kind regards, The Management
Dear Guest, Thank you for your kind words about our location, the comfort of our rooms and the professionalism of our team. We’re glad you enjoyed your meals with us, and it’s also reassuring to know that our safety systems are efficient an… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGood location, middle of the capital and easy to access roads, shops etc
Rooms were outdated and somewhat unclean. First day we had an issue with ants as well as a leaking air con which caused floods on the room. For a 4 star hotel it really needs updating. Stuck in the 90s, decor etc. breakfast buffet was poor, food cold and not worth the e money. Stayed 3 nights only had breakfast one of the days we stayed.
Dear Guest, Thank you for sharing your feedback with us. We are very concerned with every detail of our guests’ experience, and your comments are truly valuable to us. We will make sure they are shared with our teams as we continue to enhance our services. Our breakfast features more than 45 different items on the buffet — from sweet to savoury, including cereals, yogurts, eggs, cold cuts, sausages, cheese, and fresh juices, ensuring there is something for everyone. We look forward to welcoming you back soon for a most enjoyable and memorable stay. Kind regards, The Management
Dear Guest, Thank you for sharing your feedback with us. We are very concerned with every detail of our guests’ experience, and your comments are truly valuable to us. We will make sure they are shared with our teams as we continue to enhan… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewRoom Food
Receptionist could have been more friendly
Dear Guest, Dear Guest, Thank you for your feedback. We’re glad you enjoyed your room and food, and we appreciate your comment regarding the welcome at reception — we’ll be sure to share it with our team for improvement. We hope to welcome you back soon for an even warmer and more memorable experience. Kind regards, The Management
Dear Guest, Dear Guest, Thank you for your feedback. We’re glad you enjoyed your room and food, and we appreciate your comment regarding the welcome at reception — we’ll be sure to share it with our team for improvement. We hope to welcome… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewLocation excellent.
Pool could have been heated. Room very overpriced for what you got.
Dear Guest, Thank you for your feedback. In Mauritius, it’s almost always sunny, with pleasant temperatures around 24°C even in winter — perfect for enjoying our gym, hydropool, hammam, and man-made beach. We also hope you took the time to explore the Caudan Waterfront mall just a five-minute walk away, with its shops, local craft market, and variety of restaurants. We look forward to welcoming you back for another stay. Kind regards, The Management
Dear Guest, Thank you for your feedback. In Mauritius, it’s almost always sunny, with pleasant temperatures around 24°C even in winter — perfect for enjoying our gym, hydropool, hammam, and man-made beach. We also hope you took the time to … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBreakfast - reasonable , not outstanding and not as comprehensive as on would expect from the réputation the hotel has as the second best hotel in Port Louis
I believe that the two hotels on the waterfront belong to the same hotel group. The Suffren presents the image of being of a good national standing, but it looks ‘tired’ and is clearly outshone in all respects by the Labourdonnais Hotel, which is competitive internationally.
Dear Guest, Thank you for sharing your impressions. We appreciate your observations and will share them with our team as we continuously work on enhancing our guests’ experience. We hope that during your stay you were able to enjoy moments of relaxation at our spa, by the pool, or perhaps exploring nearby attractions such as the Pamplemousses Botanical Garden or L’Aventure du Sucre. We look forward to the opportunity to welcome you back and provide an experience that meets — and hopefully exceeds — your expectations. Kind regards, The Management
Dear Guest, Thank you for sharing your impressions. We appreciate your observations and will share them with our team as we continuously work on enhancing our guests’ experience. We hope that during your stay you were able to enjoy moments … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewFew small things happened everyday when I stayed there. No bath towels, no room clean, one bottle of water missing, one for each single day. Over all, the location was pretty good.
Dear Guest, Thank you for your feedback. We’re glad you enjoyed our location. What you described is definitely not the standard we strive to maintain, and our team is continuously reminded of the importance of delivering a seamless guest experience. We look forward to welcoming you back for a stay that fully meets your expectations. Kind regards, The Management
Dear Guest, Thank you for your feedback. We’re glad you enjoyed our location. What you described is definitely not the standard we strive to maintain, and our team is continuously reminded of the importance of delivering a seamless guest ex… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewHər şey yaxşı idi. Amma səhər yeməyi otağın qiymətinə daxil olsa da, səhvən mənə borc yazmışdılar. Belə hallar olmasa, daha yaxşı olar.
Dear Guest, Thank you for sharing your feedback. We are delighted that you enjoyed your stay and regret the billing error related to breakfast. This situation does not reflect our standards, and we are taking steps to ensure it does not happen again. We look forward to the pleasure of welcoming you back for a flawless experience. Kind regards, The Management
Dear Guest, Thank you for sharing your feedback. We are delighted that you enjoyed your stay and regret the billing error related to breakfast. This situation does not reflect our standards, and we are taking steps to ensure it does not hap… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe hotel is conveniently located in the downtown area of Port Louis, which was a great way to avoid traffic. The room was tidy and the spa services was a plus.
The ferry boat is a great service, but there is a huge miscommunication gap on the Hote's website, booking.com page and in the actual facilities regarding the times the ferry runs and on the pauses of this service. If the ferry is on hold and the foot bridge is closed, one is forced to walk to the hotel (which in itself is fine given the short distance). However, the path is dim-lit and has stray dogs out and about. One of our party got badly bitten and the hotel staff took no responsibility for this, nor helped with ensuring that the bitten guest had food brought to the room, or covered for any amenities. In fact, the hotel's behavior was careless and unempathic, even though the person had great costs associated with getting a private doctor to visit and administer vaccines and pain relief, and had come to Mauritius for work and had to miss two days of activities. I would NOT recommend the hotel.
Dear Guest, Thank you for sharing your experience. We’re glad to hear that you appreciated our central location, tidy rooms, and spa services. However, we are deeply concerned and sincerely sorry to learn about the incident involving a member of your party. We take this matter very seriously. The safety and well-being of our guests are of utmost importance to us, and it’s clear from your account that our response fell far short of what is expected — both in terms of immediate care and empathy. We truly regret that you experienced such distress and inconvenience during your stay. We also acknowledge your comments regarding the miscommunication around our ferry service and walking access to the hotel. We understand how frustrating this must have been, especially in such difficult circumstances. Please rest assured that this feedback has been shared with our management team and the relevant departments for urgent review and corrective action, both on our platforms and in our operations. We extend our sincerest apologies once again and wish your colleague a full and speedy recovery. Should you wish to discuss the matter further, please don’t hesitate to contact us directly. Kind regards, The Management Team
Dear Guest, Thank you for sharing your experience. We’re glad to hear that you appreciated our central location, tidy rooms, and spa services. However, we are deeply concerned and sincerely sorry to learn about the incident involving a memb… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewLocation good, restaurant offerings good and bar
No toast at breakfast because the toaster was broken, for the whole duration. Unacceptable for a hotel breakfast area. Aircon issues and took 2-3 maintenance visits to be fixed over a 12 hr period .
Dear Valued Guest, Thank you for your feedback. We're glad you enjoyed the location, restaurant, and bar, but we're truly sorry for the inconvenience caused by the toaster and air conditioning issues. This is certainly not the standard we aim to deliver, and your comments have been shared with the relevant teams for immediate improvement. We hope to have the opportunity to welcome you back for a much smoother experience. Kind regards, Rolph Schmid Managing Director
Dear Valued Guest, Thank you for your feedback. We're glad you enjoyed the location, restaurant, and bar, but we're truly sorry for the inconvenience caused by the toaster and air conditioning issues. This is certainly not the stand… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewIt’s a good hotel, second time staying here. The staff are helpful and kind. The food is great as well. Breakfast buffet is delicious! The property is located in the city (The Capital) it’s close to malls, business hubs, etc. If you’re on business travel this hotel makes sense. If you’re a tourist a day is enough to explore the city.
The hotel rooms are abit outdated. Especially the bathrooms, which don’t look squeaky clean because of the old build up. The bedroom is decent and nice though.
Dear valued guest, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay. Did you also have the chance to enjoy our delicious sushi at Sushi Quay restaurant? We hope to continue providing you with exceptional experiences during your stay. Warm regards, Lorenzo de Martin – General Manager
Dear valued guest, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay. Did you also have the chance to enjoy our delicious sushi at Sushi Quay restaurant? We hope to continue providing you with ex… Show more