Reviews of Shangri-La Le Touessrok, Mauritius 5 stars

Good service! very polite, extremely helpful and very reasonable price. A lot of fun can be done

Nothing

It is a lovely area have a good view.

None

Great breakfast at Cocos Beach House, bathrooms were better in the Frangipani suites (as we had changed rooms). All the staff were solution orientated and would help as much as they could. We played golf 4 days which was great.

The first room we stayed was very dated. Also there was requirement to pay for paddle courts but not for tennis courts. Seemed unfair.

Rooms, clean

Not much activity

Private island is very quiet and beautiful, nice beach and beach service, heated pool. The trip to the island is enjoyable. Snorkeling experience is good. A la carte breakfast on the beach for frangipani guests. Facial massage is of excellent quality, my face was hydrated immediately after and for days after. We booked beach dinner, it was not very comfortable because of lack of light (2 of 3 lights ran out of battery) and bugs, but the staff tried everything to make us happy, bringing more lights, and made us a local tea at the end of meal with fresh ingredients from the garden.

A lot of things are not working: kettle, hairdryer, pen. We have to ask staff to bring a new one. Even if they did immediately, it was not very convenient. We booked one of the most expensive types of room, so we expect things work when we want to use them. During windy season, the isolation in the room is not very good, you can hear the wind the whole night due to the position of the room - right above the ocean. Kids in the restaurants are too loud, some even roll on the floor with bare feet and no one stopped them. Guests are obviously disturbed by the noise. Very limited availability in the Indian and Japanese restaurants. Even with a stay of 3 nights, we didn't manage to have a table there. Breakfast at the buffet restaurant is not very good. Body massage that they recommended at the spa - Aloe vera wrap is not very useful for healing sunburn. In hotels at this level, we expect staff to do extra and exceed customers' expectations. Most staff didn't.

Everything was amazing I had a great vacation I like everything

Nothing

The service and the swimming pool

The beach

all good

on one day they forgot to make up our room . After that were good

Everything (service, food, landscape, room…) were amazing.

The property has it all and more… from the kids club to the chef’s garden, paddle and tennis courts…. Three residents massive tortoise… you name it👍

Absolutely nothing. All was amazing

Good view excellent food options good staff

This hotel would of been 10/10 if it was just adults, this hotel isn’t baby friendly. We got out in a room which was 3 floors high with a 7 month old baby it was a risk hazard especially with the wet floor after the rain we did raise our concerns and was advised only option was upgrade of a room at a cost of 200 euros per night. Our room was located very close to the live music and that caused issues with our baby sleeping at night. We had minor issues with the housekeeping team coming in with their shoes on and was promised that they won’t do again however it still continued one more time. Overall it’s a nice hotel for couples and a family with children who can walk. There were so steps there even on the ground level at night time with limited lights on the footpath carries a trip hazard. I hope this info is relayed onto the next customer before they decide to take a young family there.

Gorgeous set up and beautiful beachfront suites. Staff very friendly especially with kids! Highly recommend this hotel

The breakfast buffet choice could be improved a bit especially on the sweet / bakery side