Reviews of Manisa Hotel 3 stars

Location is right to the beach and room were clean. There are a swimming pool and a zaccusi in the property

The restaurant has limited dishes and waiters are not knowledgeable about their jobs

Breakfast was ok you could orders eggs your stylle

The hotel was too close too night light bar open to 5 am music very loud

My wife and I are both hoteliers, so we naturally pay attention to details when we stay at a property. We chose Manisa Hotel for a two-night stay to celebrate our third wedding anniversary and unwind after a stressful period. Unfortunately, our experience did not live up to expectations. From the start, we encountered several issues: a dead cockroach in the bathroom, a non-functional phone, and a sink tap that came loose in my hand. Our so-called balcony was just a concrete space with two old plastic chairs and a sunbed without a mattress—not exactly a comfortable spot to relax. Service was inconsistent. There was no bartender at the pool when we wanted to order drinks, and despite a confirmed request for a complimentary cake for our anniversary dinner, it was not delivered on the first night as planned. However, the cake was eventually brought to us during our second dinner, which we appreciated. That being said, I must highlight Miss Manuela at the reception desk. From what I observed, she is the one truly holding the hotel service together. I am not sure of her exact position, but in my opinion, she deserves a role such as Operations Manager. Her professionalism and dedication stood out, and she went above and beyond to assist us. The staff tried their very best to assist despite the hotel conditions not being in great shape. Overall, the property has potential, but it needs better maintenance and attention to detail. As hoteliers, we understand the challenges of the industry, but we also know that guest experience is key. With the right improvements, this place could offer a much better stay. Best Regards, Gino and Inna.

The room set up was nice.. location of the hotel is good, but location of our room was worse.

Despite of such advance booking, the room that was provided to us was at extreme end of the property and big bushes in front of the patio / balcony, we we unable to use the balcony at all.

Location of the facility near the Flic and Flac beach is great! You have lots of restaurants and bars near. The staff was really nice and dinners were delicious(it was mostly Indian food).

It was not very clean (although they changed towels everyday), breakfast was really poor.

Nothing

The room The staff The pool Atmosphere The food

Friendly staff

The bed noisy

Staff were extremely pleasant and helpful. The location is excellent, just across the street from arguably the best beach in Mauritius. While the food choice was not over the top, the quality of food was excellent, including tuna, prawns, octopus, squids, and crab soup for dinner.

The bed frame was squcky.

Staff is very helpful and friendly.

The unit I stayed in smelled like a smoker had stayed there before me - the smell of cigarette smoke in the room is very distinct. The toilet seat was broken. The bathroom light didn't work. I had no hot water in the bathroom. The light bulb in one of the bedside lamps didn't work. Breakfast is extremely disappointing! It's daylight robbery paying as much as I did for breakfast included. The property next to the hotel had renovations done, the power tools were used as early as 6am on a Saturday morning! Really?!?! We're on holiday!

The waiters in the buffet restaurant were really kind and are the only reason why our stay was an enjoyable and pleasant one. They always greeted us with a smile upon walking into the restaurant and even if they saw us around the hotel! The dinning area was clean and very spacious. We also enjoyed dessert. Loved the short walk to the beach.

STAFF - Poor customer service skills from the receptionists. We barely felt welcomed. - Talking to the reception staff about issues (I.e. ants in our room) felt like we were a burden to them. ROOM - We booked 2 rooms as we travelled with 2 other people, and were allocated rooms really far from each other. Would have preferred if our rooms were next to each other since we did them both under the same booking. - Ants in the room, despite hotel staff spraying it twice. - Sink water pressure needs to be fixed. - Broken toilet seat and shower door in the bathroom. Maintenance is desperately needed. - We were given a broken bed, that squeaked really bad whenever we moved while sleeping. Bit uncomfortable. FOOD - Limited food options during dinner time. We were given 2 different meat options, 1 carb option and 1 veggies option. Would have been better if we had more food options. - Aircon were barely turned on in the restaurant, so we were sweating profusely. POOL - Swimming pool was a bit small. It looks way better in the photos than they were in person.

Location good easy access to transport Good timing for both breakfast and dinner

Across the road from the beach comfortable big bed clean

The breakfast the hotel in need of upgrading as, old fashioned and a bit run down

Position and parking

Its not the problem that is old, but its really dirty.

It is charmingly old fashioned with a beautiful garden and centre piece swimming pool. Everything in the room worked, and the staff couldn't have been more efficient nor helpful.

There was nothing that jarred.

The location was really good, right opposite the public beach. They are lots of bars and restaurants next to the hotel and also good street food. Many attractions can be done from flic en flac which is nice as well. The stuff was super friendly and helpful.

The style of the hotel was a bit old fashion.