9.2

Reviews of Marisa Residences

Morcellement La Fleche, La Gaulette, La Gaulette, Mauritius

  • Sergio

    Reviewed: 2 August 2025 · Stayed in July 2025

    Verified review

    Astonishing apartment, full equipped for everything needed for a great accomodation in Maurice!! The garden is also fantastic with a great swimming pool, barbeque, hamacas ... Also it is close to the best places of the island like Le Morne. Helen the owner takes a lot of care to ensure you feel good and you do not miss anything! Complete recommended!!

    Property response:

    Hi Sergio, Thank you so much, from all us, at Marisa, we are very pleased that you enjoyed yourselves. Best wishes Isabelle and Helen

    Marisa Residences
    2 August 2025
  • Marylin

    Reviewed: 21 May 2025 · Stayed in May 2025

    Verified review

    The place was in a very quiet neighborhood and really pleasant. Mario in charge of the place is very helpful. We definitely recommend this place for families.

    Property response:

    Thank you very much Marylim, for your review. kind regards Helen and Isabelle

    Marisa Residences
    21 May 2025
  • Patricia

    Reviewed: 29 April 2025 · Stayed in April 2025

    Verified review

    The property was in a good position to access the tourist attractions. The layout of the accommodation was good

    We had an ongoing issue with the payment as we were expected to have cash for payment which we didn’t have. This caused us great anxiety as we would never be a non payer. I read payment at the property and assumed they would take a credit card payment as all of our previous bookings have done. This is not clearly stated that CASH ONLY ACCEPTED FOR PAYMENT. We were given instructions where there was an ATM but had difficulty getting money processed. We finally made the trip to a bank which was some distance away and spoke to bank representative. Luckily we had a hire car. He explained that we would need to process over several days as there is a limit on the amount to withdrawn. Mario , the caretaker was unable to give us this information. We read there was a washing machine which there wasn’t. The TV and services didn’t work and we needed to get Mario to look at. If we hadn’t spoken to him ,they would never had worked as he needed to bring in a set top box.We needed to use our account to access NETFLIX. This is not stated as so we would have had no services if we didn’t have an account. There was limited cooking utensils and no oven just a cooking top. An air fryer would have been good as i like to cook when I’m away. No basics for cooking - salt, pepper, oil. We had difficulty finding the residence. If I hadn’t contacted them before we arrived, we wouldn’t have been able to find the residence as all instructions were on What’s Ap and when we arrived there was no power so we couldn’t access anything. There had been an accident and there was a complete black out. Luckily we had a torch to finally find the key box and get into a black house. We crawled into bed as there was nothing else we could do. Whilst I understand that it wasn’t their fault , there was no one to see us until the next day, when the visit was to collect the money. Mario asked if we found the torch- no and we never did as there were two more blackouts in the time we were there.

    Property response:

    We note your concerns and take them very seriously, which is why we wish to address them. Sadly, you did not read Booking..com T's & C's. In order to check whether there was a system glitch, I did a booking as well, which clearly states on my confirmation “payment in cash at the property” Payment in cash is clearly stated. We also provided you with our bank details to make a transfer as you requested, but you were unable to do so. We also shared a file with you prior to your arrival, which contained useful information about payment and general instructions. Our term is that you pay on arrival. You arrived on the 16th and paid on 25th i.e. 9 days later and you blame Marisa Management, but at no time was pressure put upon you. You read facilities incorrectly.. Information reads... "If you wish to have additional personal washing done,  please ask the domestic staff while they are working and reimburse them for extra duties." We are sorry that there was an issue with your TV Mario, our Manager, was there to help. All kitchen facilities are shown in the detailed information file ...with photographs. We agree that an airfryer would be a welcome addition so we are looking into providing them. Also mentioned in our information file... "Please note that we do not provide condiments, etc... for hygiene reasons, these items would be difficult to disinfect, especially following COVID. The plastic salt and pepper mills are available to buy at the supermarkets Village Shopping Centre " A lorry collided with the power supply. This was indeed beyond our control... We are sorry that you were inconvenienced. Regards Helen and Isabelle Marisa Residences (Owners)

    We note your concerns and take them very seriously, which is why we wish to address them. Sadly, you did not read Booking..com T's & C's. In order to check whether there was a system glitch, I did a booking as well, which clearly states o… Show more

    Marisa Residences
    29 April 2025
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  • Diego

    Reviewed: 10 April 2025 · Stayed in April 2025

    Verified review

    Astonishing place. Super friendly hosts and always ready to help. I will definitely go back one day. Thank you so so much

    Property response:

    Thank you much for your review, Diego. we are very happy that you enjoyed your stay. Kind regards Isabelle and Helen

    Marisa Residences
    10 April 2025
  • Ecumoir

    Reviewed: 15 February 2025 · Stayed in February 2025

    Verified review

    Everything was lovely!

    Property response:

    We hope so ...we are pleased that you enjoyed your stay with us...see you soon😃 Kind regards Isabelle and Helen

    Marisa Residences
    15 February 2025
  • Robert

    Reviewed: 25 January 2025 · Stayed in January 2025

    Verified review

    Not applicable

    Property response:

    Hi Constantin Thank you very much for your review... kind regards Isabelle and Helen

    Marisa Residences
    25 January 2025
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  • Thomas

    Reviewed: 16 January 2025 · Stayed in January 2025

    Verified review

    Excellent location, quiet but close supermarket and attractions in the south. Great communication from the owner. Very relaxing pool area with plenty of loungers and space. Comfy beds, satellite TV channels and well equipped kitchen. Room cleaned every day!

    Induction hob was annoying. Alarm very quick to trigger.

    Property response:

    Thankyou very much for your review, Thomas. Kind regards, Isabelle and Helen

    Marisa Residences
    16 January 2025
  • Valeria

    Reviewed: 5 January 2025 · Stayed in January 2025

    Verified review

    The cleanliness was impeccable. The house is 10 minutes drive from le Morne. The residence was complete with everything and the owner was kind and always available on the phone.

    Property response:

    Thank you very much, Valeria Kind regards Helen and Isabelle

    Marisa Residences
    5 January 2025
  • Julian

    Reviewed: 17 December 2024 · Stayed in November 2024

    Verified review

    The room was perfect and cozy, the garden is beautifully laid out with the pool as highlight. For an aparatment the services are amazing as the room was cleaned daily, the stuff is more then friendly. In the morning we could already enjoy the view of the ocean. It was the perfect stay in paradise, we will come again!

    Property response:

    Thank you very much Julian we are glad that you enjoyed your stay kind regards Isabelle and Helen

    Marisa Residences
    17 December 2024
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  • Prajwal

    Reviewed: 16 December 2024 · Stayed in December 2024

    Verified review
  • Louisa

    Reviewed: 24 April 2024 · Stayed in April 2024

    Verified review

    The apartment is very nice, extraordinary view and location! The kitchen is equipped with everything you need and the bathroom is spacious and clean. The garden and pool are very nice and the staff was beyond helpful. Very easy and quick communication with the very friendly hosts.

    Property response:

    Thank you, Louisa, for your review... kind regards Isabelle and Helen

    Marisa Residences
    24 April 2024
  • Michaela

    Reviewed: 6 April 2024 · Stayed in March 2024

    Verified review
    Property response:

    Thank you very much, Michaela, for your review . We are happy that you enjoyed your stay with us. Kind regards, Helen and Isabelle

    Marisa Residences
    6 April 2024
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  • Bardos

    Reviewed: 24 March 2024 · Stayed in March 2024

    Verified review

    We made the best choice for our vacation. perfect location, impeccable cleanliness every day, new building. And once again we thank Mr. Mario for his help and for the wonderful day in which we visited the most important tourist attractions in the area. I recommend to visit this place with confidence.

    Property response:

    Thank you very much for your review. Kind regards Helen Isabelle Mario Patricia Laura and Ludovic Martina and Quincy 😅😊

    Marisa Residences
    24 March 2024
  • Salmon

    Reviewed: 19 March 2024 · Stayed in March 2024

    Verified review

    Little bit of Paradise overlooking the village of La Gaulette. Friendly, responsive hosts and staff. Ideally located for a relaxed holiday. It's even better than it looks on the website. Jt simply Paradise!

    Absolutely nothing.

    Property response:

    Thank you very much for your review... and yes, we agree...the website needs new photos!!😀

    Marisa Residences
    19 March 2024
  • Dorota

    Reviewed: 14 March 2024 · Stayed in March 2024

    Verified review

    - comfortable bed - terrace overlooking the garden and swimming pool - beautiful garden - a very well-stocked shop nearby - room cleaning 5 times per 7 days of stay - free safe - good wifi, although it had to be reset several times at the end of the stay - we felt safe there - quiet neighborhood

    - the pans definitely need to be replaced - no salt, coffee, tea, shampoo - it's more about the area itself, because it's hot and wet, but there are German cockroaches flying nearby, so it's worth closing the terrace door quickly and not leaving your luggage on the floor. I found one already dead in the bathroom, and we killed a few on the terrace. It's worth checking your luggage before leaving, just to be sure and not to bring them home. - it is worth having a car or other vehicle, house is not close to the road, it might be scary to walk between houses in the evening.

    Property response:

    Thankyou Dorota... for all of your comments... Marisa Residences are self-catering and as I explained in the individual studio information file, ""We recommend that you take basic provisions (e.g....tea, coffee or milk powder) with you if you are arriving late in the day ..... Please note that we not provide condiments etc... for hygiene reasons, these items would be difficult to disinfect. The plastic salt and pepper mills and tea/coffee ...are available to purchase at the local supermarkets..."" ...as are shampoos / sun protection creams / provisions etc. We are sorry that the induction frying pans need replacing, we hope you spoke to our local contact. We will investigate and replace again, they are induction from the UK, plastic spatulas are provided for guests. As you appreciated,  insects are more numerous in this tropical climate at this time of year... there are means to control/kill them in the Studios... Kind regards Helen and Isabelle co-owners

    Thankyou Dorota... for all of your comments... Marisa Residences are self-catering and as I explained in the individual studio information file, ""We recommend that you take basic provisions (e.g....tea, coffee or milk powder) with you if… Show more

    Marisa Residences
    14 March 2024
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  • David

    Reviewed: 25 February 2024 · Stayed in February 2024

    Verified review

    A lovely place. The owner was very friendly and handled all our enquiries quickly and efficiently with information packs sent by Whatsapp. The room was very clean and well presented. The bed was very comfortable. The air conditioning helped us during the warm and humid nights. The kitchenette, with its fridge, microwave, and induction hob, was very useful. Beautiful garden full of birdlife and a lovely pool. Very close to a well-stocked supermarket with an excellent quality restaurant nearby. We had a cyclone during our stay, and the property manager was very attentive to our safety and comfort throughout.

    Property response:

    Thank you both very much for your review We are delighted that you enjoyed your stay despite the cyclone! Kind regards, Isabelle and Helen

    Marisa Residences
    25 February 2024
  • Mirko

    Reviewed: 1 January 2024 · Stayed in December 2023

    Verified review

    Garden, swimming pool, position near supermarket and restaurant

    Property response:

    Thank you very much for your review...kind regards Helen and Isabelle

    Marisa Residences
    1 January 2024
  • Sheila

    Reviewed: 1 December 2023 · Stayed in November 2023

    Verified review

    The residence is perfectly placed to explore the south of the island. It has everything one might need. Communication with the host was timely and precise, and the self check-in was smooth. I enjoyed my time here and will definitely come back again!

    Everything was perfect.

    Property response:

    Thankyou Sheila We are delighted that you enjoyed your time at Marisa. Best wishes Helen and Isabelle

    Marisa Residences
    1 December 2023
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  • Daniel

    Reviewed: 14 November 2023 · Stayed in November 2023

    Verified review
  • Khaled

    Reviewed: 25 October 2023 · Stayed in October 2023

    Verified review

    The apartment's view is beautiful and clean. The location is close to the market and restaurants. The price is very reasonable. Cooking utensils are available. The beach is not far.

    Property response:

    Thank you very much Khaled for your review... Kind regards Isabelle and Helen

    Marisa Residences
    27 October 2023
  • Marta

    Reviewed: 20 September 2023 · Stayed in September 2023

    Verified review

    Everything!!! Close to the beach, supermarket, restaurants… Helen got in touch from the very first moment to help organizing our holidays in Mauritius, and kept in touch for everything we could need.

    Property response:

    Thank you very much Marta, for your review! We are very glad that you enjoyed your holiday!

    Marisa Residences
    21 September 2023
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  • Irene

    Reviewed: 26 August 2023 · Stayed in August 2023

    Verified review

    Everything! From the spacious room, to the garden and the Swimmingpool! It is a real piece of paradise. The kitchen came very handy too, also considering the small restaurant offer in Le Gaulette. Supermarket is at walking distance. The cleaning ladies were all very nice and helpful. Towels and bed sheet were changed really frequently.

    Mosquitos, BUT in the room there was mosquitos traps therefore it was an easy solved problem.. And the garden was so beautiful that it was worth the hussle!

    Property response:

    Hi Irene Thank you very much for your review. Kind regards Isabelle and Helen

    Marisa Residences
    26 August 2023
  • Artem

    Reviewed: 1 August 2023 · Stayed in July 2023

    Verified review

    Marisa is a very nice place owned by Isabelle and Helen who have been in contact with us since we booked it 5 months before arrival sending all the updated information on Mauritius. Rooms in very good condition with excellent everyday cleaning service. Special thanks to Mario who takes care of this place and was always ready to help us. In the nearby there is a big supermarket with everything you need.

    Property response:

    Hi Artem Thank-you very much for your review... Kind regards Helen and Isabelle

    Marisa Residences
    4 August 2023
  • Sara

    Reviewed: 1 August 2023 · Stayed in July 2023

    Verified review

    The place, location, instalations and stuff where great. Really good value for money. Everything very well taken care of, and the owners are really good hosts. We will be back for sure and We strongly reccomend it.

    The only thing I could say, is that there wasnt space in the kitchen to be confortable cooking. Maybe a little table would help.

    Property response:

    Hi Sara thank-you very much for your review... I am not sure where we could put a table... maybe a large wooden board fitted over the sink would help... I will investigate ... kind regards Helen and Isabelle

    Marisa Residences
    4 August 2023
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