Reviews of Maritim Resort & Spa Mauritius 5 stars

We were returning customers to the Maritim Mauritius, so knew generally what to expect. We were again blown away by the quality of customer services from every level of staff as well as the quality of the hotel as a whole. The general restaurant food quality was really very good and having vegetarians in our family group, it's fair to say that veg and non-veg are well catered for. The main buffet restaurant has been re-vamped in recent years, with a very wide selection of starters, mains, salads etc. The bedroom (superior) was great, loads of room and a very comfy and enormous bed with a good view through the palm trees to the sea. Other restaurants were equally great with a pan-Asian, a beach side, and a BBQ/grill/Pizza "sand in your toes" one as well. The pools were a great size (a little chilly initially, but we stayed in for ages). There is also a variety of water sports available, glass bottom boats and snorkelling trips, plus a stable for horse riding along the beach, mini and full golf (extra), plus of course a lively spa. Something for everyone! All in all, we would recommend going without any hesitation. The big plus was the customer service. We cannot fault the level of care and genuine pleasure they get from seeing customers have the best experience. Any issue or question is dealt with immediately. In a nutshell, we absolutely loved our stay. We did have one problem with the booking (via Booking.com) whereby arranging two rooms (one with 2 adults, the other with two adults and a child): the system would not enable us to book a superior double which we knew had a sofa bed, but would default to make us book a third room/junior suite (extra cost). We had numerous frustrating calls with Booking.com to make sure the child was included on the booking in two rooms, which we eventually resolved.

No real grumbles at all to be honest, everything was as good or better that we would expect from a 5 star hotel. The main issue was wityh the actual booking process which added unnecessary stress.

Great localization, nice rooms with bath tubs. Good food but horrible coffee. Nicer when not such a lot people. Perfect view. Great spa. Horses and water sports around.

Too big and noisy when lot of people. Horrible coffee.

Staff was not helpful and when you can solve the things they simply don't want to do what good for you, and of course manager is always on some meetings and I think politics on this hotel more about money and not good service! In the restaurants the food not the best and my son get poisoned so he was spending 2 days in the bathroom. Later on when I ask for the invoice they say they will send by email but I had to send so many mails and after long time explaining they is they obligation they finally do. I'm righting only if it's good or bad and this is really bad experience so I'm definitely not recommend!

The beach front looks nice - soft sand and comfortable loungers. Fresh beach towels provided. Fairly spacious rooms.

Where to start! Terrible food, many restaurants closed, those that were open all require advanced booking, too many buffets and very little Al la carte. We couldn’t eat in the hotel pretty much, terrible. Staff ignored us. Didn’t get served once on the beach. Staff unfriendly, uninformed. They explained nothing about the hotel. The golf course is in really really bad condition. Room was really cold and couldn’t adjust AC. We visited Westin and Intercontinental and found them to be far superior.

The fact that the hotel was located on a west facing beach with glorious sunsets and within acres and acres of a beautiful garden.

We have enjoyed every minute of our vacation in this beautiful resort. It is located in lush park and has great beach. If you like to snorkel, this is the place to go. We've met many very helpful and kind personnel. Special thanks go to mr.Jay on the Suite beach and Mrs. Kavita, which both were extremely professional and always prepared to help. For sure we'll come back soon!

The hotel was excellent and the views were amazing, the grounds were beautiful and the vista over Turtle Bay was spectacular.

A 5 star hotel but 4 star restaurants. The a la carte restaurants were below standard making the main Belle View look exceptional The food in the restaurants were under or over cooked which made the B V impressive Also the all inclusive drinks package was 3rd world due to lack of quality. This was really disappointing.

Good, very clean

Staff were very helpful and the food was very delicious

Expensive but good for value considering the activities inclusive (half board)

The place

We were disappointed with our stay at the hotel. Despite requesting two adjacent rooms at the time of booking, we were placed in rooms that were far from each other. We spent our time worrying about our two elderly and disabled members of our family in a room far from us. Additionally, we had specified a preference for two single beds but did not receive that option. The hotel is not wheelchair accessible, which meant that my mother had difficulty accessing many areas, with the main restaurant being the only exception. Moreover, upon our early arrival on check-in day, we were made to wait for 90 minutes at the reception after receiving a subpar drink that was more water than anything else.

The waiters were exceptional and delivered a great service.

Room allocated was too far and my request for having a room at the lower level was unfortunately not met hence it was a struggle for my elderly parents to walk such a long distance around the block. Hope we could improve the service for senior citizens. Thank you.

Excellent

We booked this hotel to end our 2 weeks in Mauritius with a plan to relax and enjoy the access to the private beach and activities and spa. We checked in at 3pm on 15th. Our rooms were simply not acceptable. a twin room initially requested was not prepared our double room had dirty bed covers which was witnessed by the Duty Manager. We were then moved to upgraded rooms but not adjoining and not ground level to ease and speed of access to the beach, pool and spa as we would have preferred. Our new room had soiled sheets - see images uploaded- this took 2 days for a response as this was reported with photographic evidence by email to be addressed by the Duty Manager and Housekeeping Manager in person due to no response. We booked a massage for 3 people by phone only to turn up and be told that only 2 people were on the booking with no time left this meant I did not get the spa experience I wanted and paid for. For a 3 day stay of which hours were wasted sorting out issues that were simply.down to quality control and attention to detail for a 5* experience - made our last days disappointing. Whilst staff acted in reactively to our complaints - we were not there to be constantly apologised to and issued rectified ......... the tedious need to have to addressed what Should be standard quality and service for such a short period was not acceptable. If an immediate refund was available to us - we most definitely would have opted to stay somewhere else..

I travelled with a friend for her birthday treat. We realised we are in for a great time from the moment we arrived and we were met by a charming valet who welcomed us graciously like we were some "queens". We had a grand welcome at the reception and the wow moment was when we entered our room only to be welcomed by a complimentary champaigne bottle and two maritim branded sunhats in a magnificent and spacious room. The services at the bar, restaurant, the SPA, the horse stable...all exceeded my expectations. Did i even mention that the DJ was so accommodating as to play a happy birthday song for my friend Joan, played for her a Kenyan song and played for me a Malawian song of my liking? And did i mention how the restaurant went the extra mile to bring for Joan a cake, sung a birthday song for her at breakfast? A rating of 10 cannot even begin to explain the experience at this hotel!!!

Check in staff were fantastic and overall resort was beautiful. I had booked for the wrong week via Booking.com and arrived a week early and they still sorted me out.

Breakfast food was very average and plates/cutlery was not clean. Service staff in bars were slow and unattentive.

Gr8 facilities n restaurants...huge grounds.. even had a little waterfall n a very old distillery with great rums .. i would stay again and i recommend

I liked everything!!!. maybe d sea had a few rocks, corals under but these were great for snorkelling