Reviews of Ocean's Creek Beach Hotel 4 stars
Coastal Road, Balaclava Bay, Balaclava, Mauritius
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewSpecial thanks to Kooshal RAMDOSS who delivered professional customer service @ the front office counter. He was very knowledgeable and clear about the check-in and check-out procedures. Moreover, he was extremely polite, humble and proactive, he even went to the extra mile by personally disembarking all of our heavy luggages off the car upon arrival and promptly carrying our luggages back to the car on our departure with a smile. Many thanks to the Kids Club staff, my child enjoyed playing board games very much.
I wish to highlight the potential hazard of the pool border/ wall which is located too close to the ending extremity of the tunnel/slide especially when multiple children are dashing out one after another with risk of collisions with those splashing nearby. Lifeguards’ permanent presence is required @ the pool tunnel/slide! Some lifeguards did great monitoring the children in taking turns but at times parents had to intervene especially at shift change. Food choices were limited and mostly the same throughout our stay.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewExcellent service
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWell maintained and clean
No vegetarian options for dinner, far away from commercial establishments and restaurants, not even a super market nearby,
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNice food, good location
Dear Guest, Thank you for taking the time to leave your feedback of your stay with us at Ocean's Creek. Kind Regards Vincent Comarmond General Manager
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe hotel is near a small beach has in-house activities. A good relaxing atmosphere with kids club and great hospitality
Ants in the rooms.
Hello Samuel, Thank you for taking the time to share your feedback. We’re pleased to hear that you have enjoyed your stay and the relaxing atmosphere, our in-house activities, kids club, and the hospitality of our team. It’s always rewarding to know our guests leave feeling refreshed. We do, however, regret the inconvenience caused by the presence of ants in your room. I would like to inform that being on a tropical island we do have some insects, and this is the reason we have the intervention of the pest control on a weekly basis to control them. I thank you for your understanding. Thank you again for sharing your feedback, and we hope to have the pleasure of welcoming you back for an even better experience next time. Kind regards, Vincent Comarmond General Manager
Hello Samuel, Thank you for taking the time to share your feedback. We’re pleased to hear that you have enjoyed your stay and the relaxing atmosphere, our in-house activities, kids club, and the hospitality of our team. It’s always rewardin… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewBeautiful location, modern and nicely designed hotel. Overall, we enjoyed our stay. Satisfactory breakfast.
Breakfast ended early (10:00) and many items were gone before that. The beach was not very nice. Almost everything required a reservation. The bathroom had a slight odor.
Hello Alexandra, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the beautiful location and appreciated the design of our hotel. It’s also great to know that, overall, your stay was enjoyable. We do, however, take note of the concerns you raised. Your feedback regarding our breakfast service has been well noted. For clarification, the standard closing time for breakfast is indeed 10:00 a.m. daily. We acknowledge your observation and will review the replenishment process with our team to ensure a more consistent offering until the end of service. We’re also sorry to hear about the beach and I would like to inform that most of our guests have been really amazed with the hotel location and its surroundings as it is located on the riverbank and the beach, however, we do provide free shuttle to the closest beaches and cities. Taxis are also available on request. Your feedback regarding the bathroom has been taken into consideration, and I assure you that our housekeeping team is always available to assist our guests, had they received your request, they would have been more than happy to assist you. We understand the importance of a seamless experience and appreciate your constructive input. We hope to have the opportunity to welcome you again and provide you with an even better stay. Sincere regards, Vincent Comarmond General Manager
Hello Alexandra, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the beautiful location and appreciated the design of our hotel. It’s also great to know that, overall, your stay was enj… Show more
Reviewed: 2 June 2025 · Stayed in April 2025
Verified reviewIt was a short stay, but the room was lovely.
The breakfast was not intercontinental enough for a tourist location.
Hello David, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your room and found the space lovely, even during your short stay with us. We also appreciate your comment regarding the breakfast selection. Your suggestion about offering a more intercontinental option has been well noted, and we will certainly share this with our culinary team as we continuously strive to enhance our guests’ experience, especially for our international visitors. We hope to have the pleasure of welcoming you back for a longer stay in the near future. Best regards, Vincent Comarmond General Manager
Hello David, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your room and found the space lovely, even during your short stay with us. We also appreciate your comment regarding the breakfast selec… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewLoved how modern this property felt. Good to have two swimming pools and it's a fun hotel with lots of entertainment and daytime activities. We loved the gym and I had the gym studio room to myself to practice some yoga which was amazing We went to the gym before dinner and before breakfast and helpful that they have the water machine in the gym and gym towels There's also an outside jacuzzi which is lovely. The buffet dinner was incredible! Me and my Mauritian cousin loved that they also did veggie sushi as well as Mauritian cuisine classics. I wish they did some Dahl puri and gateau Piment (chilli cakes) though as that would be a special treat! The breakfast was also lovely and nice you can sit indoors or outdoors. We had a gorgeous view of the creek and palm trees and asked for a quiet room as I arrived from London that day. The evening entertainment was amazing! Incredible dancers and a brilliant DJ. Great to have music by the pool during the day. Room was lovely and nice you had eco friendly complimentary water bottles in the room.
As we didn't have the drinks package due to not booking all inclusive and just half board (breakfast and dinner) we didn't realise that this meant we had to buy water for our dinner. This should be made more clearer when booking. Neither me or my cousin drink alcohol so it wouldn't make sense for us to buy all inclusive when we're happy just drinking water. The team were supportive and organised water for our dinner table. We were aware that we weren't able to bring our own bottles of water from outside so we respected this rule. I think those on half board should at least have access to drinking water during their stay without having to pay for this -especially as it's hot weather Due to its location it doesn't have access to one of the best beaches but it's nice that there are sunbeds on the shore of the creek. The outside area is still very welcoming and although this is shared with a public beach it was very peaceful and nice that it wasn't over crowded. I didn't mind not being at one of the best beaches as I knew I would visit Flic en Flac during my trip. We still had a relaxing and special stay at Ocean's Creek and I loved how reasonable the price was for one night on a Saturday night (about £130 half board for two adults)
Hello Sunita, Thank you so much for your wonderfully detailed review! We read with great pleasure that your stay at Ocean’s Creek was both relaxing and memorable. It’s a pleasure to know that you enjoyed so many aspects of the hotel from the modern facilities, two swimming pools, and the fitness centre to the outdoor jacuzzi, evening entertainment, and our diverse buffet dinner. We're glad the eco-friendly touches in your room and the gorgeous view of the creek made a positive impression. We also appreciate your kind mention of the vegetarian sushi and Mauritian cuisine. Thank you for the great suggestion to include ‘dhal puri and gâteaux piments’ in our future menus. We will definitely share this with our culinary team. Regarding the half-board package, we sincerely apologize for any confusion caused. Your feedback is important, and we will take measures to ensure this is clearly explained during the booking process. Your feedback on the drinking water access is well taken, and we will explore more guest-friendly options for guests booked on a half-board basis. We’re also happy to know that, despite not being directly on a famous beach, you still found the creek-side area peaceful and relaxing. Your understanding and open-mindedness are much appreciated. Thank you again for choosing Ocean’s Creek Beach Hotel. We hope to welcome you and your cousin back soon, maybe for a longer stay next time! Best regards, Vincent Comarmond General Manager
Hello Sunita, Thank you so much for your wonderfully detailed review! We read with great pleasure that your stay at Ocean’s Creek was both relaxing and memorable. It’s a pleasure to know that you enjoyed so many aspects of the hotel from th… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewthe room was spacious, modern, our two kids were happy with the bunk beds. the food was good. the kids club kept our kids busy and entertained. they loved it. evening entertainment was great, even for the kids. happy kids happy parents.
Hello Koomoordini, Thank you so much for your kind review! We're delighted to hear that you and your family had a great stay with us. It’s wonderful to know that the spacious, modern room and bunk beds were a hit with your kids, and that the food and entertainment met your expectations. We’re especially happy that the kids club kept your little ones engaged and smiling, we believe happy kids truly make for happy parents! We hope to welcome you back soon for another memorable family getaway. Warm regards, Vincent Comarmond General Manager
Hello Koomoordini, Thank you so much for your kind review! We're delighted to hear that you and your family had a great stay with us. It’s wonderful to know that the spacious, modern room and bunk beds were a hit with your kids, and th… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewOverall the hotel is ok, good food with variety. cleanliness,amenities and superb complimentary boat trip along Riviere baie du tombeau. I was offered complimentary late check out till 14hrs.Special mention for MUZ and Navina.
The one thing i didnt like is the loud music and animation by the pool playing all day penetrating your room even with doors close and it was also very crowded around in and around the pool. They also put a little loud music during breakfast a moment one would prefer tranquility. The above was disturbing. If you want a calm amd relaxing place, I dont suggest. I dont mean to offend but i am just being honest.
Dear Mohamad, Thank you for taking the time to share your experience following your stay at Ocean Creek. We’re pleased to hear that you appreciated the food variety, the overall cleanliness, the hotel facilities, and especially the complimentary boat trip, it's one of our guest favourites! We're also happy you enjoyed the late check-out and the warm service from Muzameer and Navina, your kind words will certainly be passed on to them. We do, however, regret that the music and ambiance around the pool did not meet your expectations. Your feedback is very valuable, and we understand that preferences vary, especially when it comes to the balance between entertainment and relaxation. We will take your comments into careful consideration as we look for ways to improve the overall guest experience and ensure it suits different expectations. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back in a setting more suited to your preferences. Best regards, Vincent Comarmond General Manager
Dear Mohamad, Thank you for taking the time to share your experience following your stay at Ocean Creek. We’re pleased to hear that you appreciated the food variety, the overall cleanliness, the hotel facilities, and especially the complim… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewRooms are clean.
Food options is less. But taste are good
Hello Pratheek, Thank you for sharing your feedback. We're glad to hear that you appreciated the overall cleanliness of the rooms, it's something we take great pride in. We’ve also noted your comment regarding the variety of food options. While we're happy you enjoyed the taste, we understand the importance of having more choices and will certainly take your suggestion into consideration for future improvements. We hope to have the pleasure of welcoming you again soon! Best regards, Vincent Comarmond General Manager
Hello Pratheek, Thank you for sharing your feedback. We're glad to hear that you appreciated the overall cleanliness of the rooms, it's something we take great pride in. We’ve also noted your comment regarding the variety of food o… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 March 2025 · Stayed in February 2025
Verified reviewComfortable room/friendly staff/suitable for family or friends holidays/close to the beaches.
Noisy environment/rather suitable for a holiday. Average food/little choice for buffets and the menu
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewThe resort and facilities were good
The breakfast menu is the same the 7 days we stayed there ... There was too many flies in the food counter/ buffet area.. though the room services cleaned the room they did not restock the complimentary items including water .. we had to call and ask multiple times.. used milk & sugar sachets were kept back with the unused ones ..
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in December 2024
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewWelcome was very smooth,warm and quick…a big thanks to navina at the reception for her help and info,accompanied us till the room,really appreciate.
I got the bad experience of power supply being cut off three times and last was during the night around 1 am…was quite a bad moment due to summer being very hot in the room.
Hello Jameel, Thank you for sharing such an excellent review with us! I am happy to read that you have enjoyed your stay among us, and you have appreciated the warm hospitality of our Associates especially from Navina! 😊 Your feedback regarding the power cut has been taken with great concern and I assure you that this was beyond our control as it was directly linked to the general provision in the area. We thank you for your understanding. Thank you again for sharing your feedback with us, and we cannot wait to welcome you soon for another outstanding experience Ocean’s Creek! Kind regards, Vincent Comarmond General Manager
Hello Jameel, Thank you for sharing such an excellent review with us! I am happy to read that you have enjoyed your stay among us, and you have appreciated the warm hospitality of our Associates especially from Navina! 😊 Your feedback regar… Show more
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewThe hotel had a really great and fun vibe at the pool - nice and tasteful music playing, and the pool bar was really fun and something we've not seen at other hotels in Mauritius yet. The family room had a great setup- we especially enjoyed the little sitting area, shower and bath setup, and the kids lived the bunk beds. The room was decorated very tastefully and overall the room was very quiet. We were situated at the far end of the hotel, so we found the room to be extremely quiet, but in addition, I do suspect the sliding doors leading out to the balcony are soundproof too, which added to the appeal of the room. It was very convenient to be able to order room service all day, as our kids are always hungry! We also loved how much shade there was around the pool all day, facilitated by a combination of strategically placed umbrellas and day beds, as well as plenty of tall trees. The kids club was probably also the most entertaining kids club we've encountered in Mauritius - and the fact that it had such a large indoor area (with aircon!) and a variety of activities for toddlers, made it a very fun hangout place for the kids. We will definitely consider coming back for another 2-night stay.
My husband didn't enjoy how soft the bed was, but I think the mattress topper could easily be removed. The alcoholic drinks were great, but food was OK- not bad, but probably only a 6 or 7 / 10. It was a bit annoying that we could only start swimming after 9 each day - as the kids were already up by 6am every morning!!
Hello Liezl, Thank you for sharing such an encouraging review with us! I am glad to know that you had a relaxing stay among us, and you have appreciated the overall services of the hotel, the room comforts with all the facilities, the entertaining vibe, the facilities of our pool bar, and the kidsclub concept and activities! 😊 As for the culinary offer, I would like to inform you that we do propose a variety of local and international dishes to our guest. We regret that you did not mention this to one of our chefs who was present at that time as they would have been more than happy to assist you. I would like to confirm that the cleaning of the pool is mandatory, and it is conducted daily for the safety of our guest for which It is not accessible during a certain period. Your feedback regarding the bed has been well noted, and I assure you that our housekeeping team is always available to assist our guests, had they received your request, they would have assisted you. Thank you again for sharing your feedback with us, and we hope to see you again for another relaxing stay at Ocean’s Creek! Best regards, Vincent Comarmond General Manager
Hello Liezl, Thank you for sharing such an encouraging review with us! I am glad to know that you had a relaxing stay among us, and you have appreciated the overall services of the hotel, the room comforts with all the facilities, the ente… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewThe slides!
The light at 5:30 am; missed the dark curtains …
Hello Marusa, Thank you for sharing your wonderful experience! I am happy to read that you had a nice stay among us, and you have appreciated our overall services and our activities, especially the water slides! 😊 I would like to kindly inform you that during the summer season, the sun rises at around 5:30 a.m. Thank you again for sharing your feedback with us, and we hope to see you soon at Ocean’s Creek for another great stay with us! Kind regards, Vincent Comarmond General Manager
Hello Marusa, Thank you for sharing your wonderful experience! I am happy to read that you had a nice stay among us, and you have appreciated our overall services and our activities, especially the water slides! 😊 I would like to kindly in… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewThe place is beautiful and a very relaxing environment
The service. Very poor service, menu could be better. Breakfast was the same everyday
Dear Ruffie, Thank you for sharing your review with us! I am happy to know that you had a pleasant stay among us, and you have appreciated the overall facilities of the hotel, and the cosy atmosphere! Your feedback regarding our services has been taken with great concern, and I confirm that this is not our usual standard. I would like to share that we have strengthened our ongoing on the job training program for our Associates to enhance our guest’s satisfaction, and I thank you for your understanding. As for the culinary experience, I’d like to confirm that our Chef is always available during mealtimes, and had he received your feedback in person, he would have been glad to assist you. Thank you again for sharing your feedback, and we look forward to welcoming you back soon at Ocean’s Creek! Best regards, Vincent Comarmond General Manager
Dear Ruffie, Thank you for sharing your review with us! I am happy to know that you had a pleasant stay among us, and you have appreciated the overall facilities of the hotel, and the cosy atmosphere! Your feedback regarding our services h… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewThe beds.
The unbelievably loud music that was loud even inside the rooms and which went to after 11pm.
Hello Jeffery, Thank you for sharing your constructive review with us! I regret to hear that your holiday experience among us was not totally up to your expectations while I note with relief that you have appreciated our room facilities with the comfy bed! Your feedback about the music is very important to us, and I deeply apologise for any discomfort or inconvenience it may have caused. I thank you again for sharing your constructive feedback as this will help us better understand your expectation and improve our services. Hoping for another chance of welcoming you back for a better stay. Sincere regards, Vincent Comarmond General Manager
Hello Jeffery, Thank you for sharing your constructive review with us! I regret to hear that your holiday experience among us was not totally up to your expectations while I note with relief that you have appreciated our room facilities wit… Show more