Reviews of One&Only Le Saint Géran, Mauritius 5 stars
Pointe De Flacq, 41518 Belle Mare, Mauritius
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThat it is new and modern
The staff they don’t explain all the facilities and the activities and i asked to check the Villas and they didnt show me
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe hotel has a name in Mauritius. So obviously its reputation.
Hotels around the world has modernised a lot. Authenticity has to be mixed with modernisation. On another note, the hotel should check its aircon system in room 240. There was a continous sound some 30 mins after being switched off in the night which disturbed my sleep for hours.
Dear Priya, Thank you for your feedback. We appreciate your thoughts on balancing authenticity with modern comfort. We sincerely apologize for the disturbance caused by the air conditioning. The concerned team has been informed and will address this promptly. Your feedback is valuable to us, and we look forward to welcoming you back for a more seamless stay. Warm Regards The One&Only Le Saint Géran Team
Dear Priya, Thank you for your feedback. We appreciate your thoughts on balancing authenticity with modern comfort. We sincerely apologize for the disturbance caused by the air conditioning. The concerned team has been informed and will… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat location on peninsula with excellent watersport and sport facilities / offering Rooms are very spacious and in good condition
Service lacks behind meaningfully the level we have seen at comparable hotels (e.g., need to follow-up to ensure things get done, activity planning hit or miss)
Dear Marc, Thank you for your feedback. We are glad you enjoyed our location, spacious rooms, and sports facilities. However, we are sorry to hear that service did not meet expectations. Please be assured that your feedback has been shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a seamless experience. Warm Regards The One&Only Le Saint Géran Team
Dear Marc, Thank you for your feedback. We are glad you enjoyed our location, spacious rooms, and sports facilities. However, we are sorry to hear that service did not meet expectations. Please be assured that your feedback has been s… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewAbsolutely incredible. Attention to detail staff facilities and location.
Dear Bob, Thank you for sharing your feedback. It is wonderful to know that the attention to detail, service, facilities, and location all contributed to such a positive experience. We truly appreciate your kind words. We look forward to welcoming you back for another memorable stay. Warm Regards The One&Only Le Saint Géran Team
Dear Bob, Thank you for sharing your feedback. It is wonderful to know that the attention to detail, service, facilities, and location all contributed to such a positive experience. We truly appreciate your kind words. We look forward t… Show more
Reviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewUltra luxury at its finest. Excellent customer staff. High quality villas and all amenities a family needs. I have nothing to fault. Expensive as 5 star
Would have liked some information about day trips to nature parks.
Dear Stephy, Thank you for your kind words and for highlighting the quality of our villas, amenities, and service. We are delighted you and your family enjoyed your stay. We appreciate your feedback regarding information on nearby nature parks; we will certainly look into how we can make this more accessible for future guests. We hope to welcome you back soon for another great stay. Warm Regards One&Only Le Saint Géran Team
Dear Stephy, Thank you for your kind words and for highlighting the quality of our villas, amenities, and service. We are delighted you and your family enjoyed your stay. We appreciate your feedback regarding information on nearby nature… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewEverything was perfect, even the smallest detail
N/a
Dear Mark, Thank you for your kind words. We are delighted to hear that every detail of your stay met your expectations. It was a pleasure having you with us, and we look forward to welcoming you back to One&Only Le Saint Géran soon for another great stay. Warm Regards Luke Daley Hotel Manager
Dear Mark, Thank you for your kind words. We are delighted to hear that every detail of your stay met your expectations. It was a pleasure having you with us, and we look forward to welcoming you back to One&Only Le Saint Géran soo… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI really like the TRIB club staff they are so energetic ad friendly and they make our kids soo happy
no thing
Dear Hadiah Tombokany, Thank you for your kind feedback. We are pleased to hear that you had such an enjoyable stay, and especially that the TRIB Club team brought so much joy to your children. Your kind words will certainly be shared with the team. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Luke Daley Hotel Manager
Dear Hadiah Tombokany, Thank you for your kind feedback. We are pleased to hear that you had such an enjoyable stay, and especially that the TRIB Club team brought so much joy to your children. Your kind words will certainly be shared wi… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe hotel was perfect for a quiet relaxing holiday. The staff were excellent on all levels, the hosts were responsive on WhatsApp, the restaurant staff are hospitable and welcoming. I especially appreciate the restaurant staff one night who made me fresh lemongrass and ginger tea when they knew I had a sore throat. Facilities and staff were excellent for children especially my active 4 year old. Feeding the ducks and fish will remain one of the highlights of the vacation for my kids.. Food options in the breakfast and dinner buffet were excellent.
Lunch options are a bit limited. The room didn’t have an iron or other amenities usually found in other hotels (cotton pads, shower cap…etc). I didn’t need them so didn’t ask for them so I don’t know if they are available on request or not.
Dear Fatimah, Thank you for your kind and detailed feedback. We are delighted you enjoyed the peaceful setting, attentive staff, and family-friendly activities during your stay. Regarding the room amenities, please note that items such as cotton pads and shower caps are typically provided in the bathroom area. We apologize if these were not immediately noticeable and are always happy to provide any additional items upon request. We also appreciate your feedback about the lunch options and have shared your feedback with the concerned teams for consideration. It was a pleasure having you and your family with us, and we sincerely hope to welcome you back again for another memorable stay. Warm Regards Luke Daley Hotel Manager
Dear Fatimah, Thank you for your kind and detailed feedback. We are delighted you enjoyed the peaceful setting, attentive staff, and family-friendly activities during your stay. Regarding the room amenities, please note that items such … Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewUnique. Property, settings, food, location were superb.
Unfortunately, my recent experience did not meet the standards I expected from a top-tier hospitality hotel. The staff appeared disorganised, and there was a clear lack of communication between the bookings team and the ground staff. Important details that had been agreed upon during the booking process were not known or honoured on-site, which led to confusion and disappointment. This level of service did not reflect the professionalism one would expect from a hotel of this calibre.
Dear Kalaiyen, Thank you for your feedback. We are pleased to hear that you enjoyed the property's unique charm, location, and dining experience. However, we are truly sorry to hear that your recent experience did not meet the high standards you rightfully expected from One&Only Le Saint Géran. We sincerely regret the issues you encountered regarding communication and organization. This is certainly not reflective of the level of service we aim to deliver, and your feedback has been shared with the relevant teams to ensure this is addressed internally. We hope to welcome you back for a smoother, more seamless stay. Warm Regards Luke Daley Hotel Manager
Dear Kalaiyen, Thank you for your feedback. We are pleased to hear that you enjoyed the property's unique charm, location, and dining experience. However, we are truly sorry to hear that your recent experience did not meet the high … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewEverything ok
Price of restaurants high
Dear khalid, Thank you so much for your feedback. We are pleased to know you had such a positive experience with our team, facilities, and overall comfort. We appreciate your comment regarding the pricing at our restaurants and will take it into consideration as we continually review our offerings. We hope to welcome you back soon for another memorable stay. Warm Regards Luke Daley Hotel Manager
Dear khalid, Thank you so much for your feedback. We are pleased to know you had such a positive experience with our team, facilities, and overall comfort. We appreciate your comment regarding the pricing at our restaurants and will ta… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewWe spent 4 nights at One&Only after enjoying 3 fantastic days at Heritage Le Telfair — and the contrast couldn’t be more disappointing. Unfortunately, our stay at One&Only was filled with one letdown after another. For a resort that claims to be ultra-luxury, the experience fell far below expectations. Here are just a few of the issues we encountered: • No water activities: All boat and sea excursions were canceled due to mildly windy weather. We had to leave the resort to find alternatives elsewhere. • Pools not heated: Despite the chilly weather, none of the resort’s pools were heated, except one that we were not allowed to use. That’s unacceptable for a property charging over €1,000 per night. • Spa experience: We tried booking massages on day one and were told fully booked until day three. When our appointment finally arrived, it was canceled last-minute, and we were offered pedicures instead — no apology, no alternatives. • Kids club: The kids’ club was mostly empty and unengaging. My sons (8 and 10) and I were asked to leave a room with a pool table and board games because it was for “13+ only.” Later, we were turned away from the padel court because my wife was wearing jeans — a surprising rule for a supposed luxury resort. • Power outages: Electricity went out 4–5 times a day for short periods. It’s 2025, and we were shocked this was even an issue at a 5-star hotel. We expected warmth, service, and professionalism — we got cold water, cold attitudes, and cold shoulders. This was not just disappointing — it was disheartening. One&Only was, sadly, a one-time experience for us. I truly hope the resort takes guest feedback seriously, as the brand image does not match the reality.
Dear Basim, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay with us did not meet the high standards we strive to uphold. We regret the inconvenience caused by the cancellation of water activities due to weather conditions. Please know that the safety and comfort of our guests are always our top priorities, and such decisions are made with this in mind. Regarding the spa, kids’ club, and facility restrictions, we are sorry these aspects of your experience were disappointing. We understand how disruptive the power outages were and are committed to implementing measures to ensure this does not happen again. We greatly appreciate your feedback as it helps us enhance our services. We sincerely hope you will consider giving us another opportunity to deliver the true One&Only experience. Please feel free to reach out to us directly should you wish to discuss any of these matters further. Warm Regards Luke Daley Hotel Manager
Dear Basim, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay with us did not meet the high standards we strive to uphold. We regret the inconvenience caused by the cancellation of wate… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewI liked the beautiful rooms and views. The breakfast and dinner buffet was good.
Our room was not ready until 16:30 (their reason was that we made the booking the same morning so we could not expect the room to be ready at 14:00). We were patient at first but got frustrated when the duty manager on that day gave us the above explanation and there didn't seem to be much haste in keeping us updated on when the room would be ready. After the check in (which took 45min to complete extra forms on an Ipad - seperate from the bookings.com booking we made) we still were waiting and eventually at 16:30 a staff member fetched us to take us to the room. Only after we asked to speak to the manager did he suggest we have lunch for free. This didn't bring back time lost. The general feeling was unwelcoming during that time. The restaurant staff were very nice though and we had a nice dinner.
Dear Barry, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the room, the beautiful views, our spa facilities, and the warm service from our restaurant and spa teams. We are sorry to hear that your check-in experience did not meet your expectations. Your reservation was received on the same day, and while our team worked to accommodate you as promptly as possible, we understand that the wait and communication during that time may have caused frustration. Your feedback has been shared with the relevant teams, and we are actively working to improve in these areas to ensure a more welcoming and efficient experience for all our guests. We are pleased to know the rest of your stay was enjoyable and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Warm Regards Luke Daley Hotel Manager
Dear Barry, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the room, the beautiful views, our spa facilities, and the warm service from our restaurant and spa teams. We are sorry to hear that y… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewEvery thing good
Dear Hanan, Thank you for your kind feedback. At One&Only Le Saint Géran, we strive to deliver exceptional service, and we are so pleased to know we were able to meet your expectations. We look forward to welcome you back for another great stay. Warm Regards Luke Daley Hotel Manager
Dear Hanan, Thank you for your kind feedback. At One&Only Le Saint Géran, we strive to deliver exceptional service, and we are so pleased to know we were able to meet your expectations. We look forward to welcome you back for anoth… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewEverything was special from room to hotel’s facilities and restaurants. Staff well trained and activities were fun during day and night.
Maybe more guidance on hotel’s activities and more work on the dedicated butler
Dear Mohammad, Thank you so much for taking the time to share your experience with us. We are pleased to hear that you enjoyed our rooms, facilities, restaurants, and especially the activities throughout the day and night. It is also wonderful to know that our staff left a positive impression during your stay. We appreciate your thoughtful suggestions regarding clearer guidance on our activities and the service provided by your dedicated butler. Your feedback is invaluable, and we will certainly review these areas to ensure an even smoother and more personalized experience for our guests in the future. We hope to welcome you back soon for another memorable stay. Warm Regards Luke Daley Hotel Manager
Dear Mohammad, Thank you so much for taking the time to share your experience with us. We are pleased to hear that you enjoyed our rooms, facilities, restaurants, and especially the activities throughout the day and night. It is also wo… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewPrivacy, service, water sports
Dear Xin, Thank you for choosing to celebrate such a special occasion with us in Mauritius. We are pleased to hear you enjoyed your anniversary stay and appreciated the privacy, attentive service, and water sports activities. It was our pleasure to be part of your memorable celebration, and we look forward to welcoming you both back for many more unforgettable moments. Warm Regards Luke Daley Hotel Manager
Dear Xin, Thank you for choosing to celebrate such a special occasion with us in Mauritius. We are pleased to hear you enjoyed your anniversary stay and appreciated the privacy, attentive service, and water sports activities. It was our … Show more