Reviews of Sugar Beach Mauritius 5 stars

Dear Ahsan Ally, Thank you sincerely for taking the time to share such a glowing and detailed review of your recent family stay with us. We are absolutely delighted to know that your experience was nothing short of exceptional from the moment you arrived. It is truly rewarding to read your kind words about our team, and especially your heartfelt praise for Scyam. His commitment to offering warm and attentive service is a great source of pride for us, and I will be sure to pass along your compliments to him personally. It is our constant aim to make every guest feel cared for, and we are so pleased that this came through so clearly during your visit. Your feedback regarding the facilities, from the swimming pool to the beachfront access, as well as your appreciation for the comfort and cleanliness of our rooms, means a great deal. We are also thrilled that the dining experience met the mark for the whole family, especially your children, which is a wonderful compliment in itself. Knowing that each member of your family left with such fond memories is the highest reward we could hope for. We very much look forward to welcoming you back for another memorable holiday in the near future. Jean-Marc Ma-Poon General Manager

Dear Ahsan Ally, Thank you sincerely for taking the time to share such a glowing and detailed review of your recent family stay with us. We are absolutely delighted to know that your experience was nothing short of exceptional from the mom… Show more

Dear Ahsan Ally, Thank you sincerely for taking the time to share such a glowing and detailed review of your recent family stay with us. We are absolutely delighted to know that your experience was nothing short of exceptional from the moment you arrived. It is truly rewarding to read your kind words about our team, and especially your heartfelt praise for Scyam. His commitment to offering warm and attentive service is a great source of pride for us, and I will be sure to pass along your compliments to him personally. It is our constant aim to make every guest feel cared for, and we are so pleased that this came through so clearly during your visit. Your feedback regarding the facilities, from the swimming pool to the beachfront access, as well as your appreciation for the comfort and cleanliness of our rooms, means a great deal. We are also thrilled that the dining experience met the mark for the whole family, especially your children, which is a wonderful compliment in itself. Knowing that each member of your family left with such fond memories is the highest reward we could hope for. We very much look forward to welcoming you back for another memorable holiday in the near future. Jean-Marc Ma-Poon General Manager

Dear Ahsan Ally, Thank you sincerely for taking the time to share such a glowing and detailed review of your recent family stay with us. We are absolutely delighted to know that your experience was nothing short of exceptional from the mom… Show more

Dear Essie, Thank you very much for your kind and thoughtful review. We are delighted to hear that your stay at Sugar Beach left you with such memorable moments, and that you enjoyed the warm hospitality, the beachfront setting, our evening entertainment, and the excellent service across various areas of the resort. Your recognition of our team members is truly appreciated. Adilen, Melissa, and Scyam will be especially pleased to know that their attentiveness and kindness enhanced your experience. We are also thrilled that the Kids Club and its wonderful team made a positive impression on your family, and that you enjoyed the boathouse activities and movie night. We have taken good note of your suggestions regarding food variety, the ventilation in the bathroom, room layout, and the response time at reception. These observations are important and have already been shared with the relevant teams for review and improvement. Your feedback helps us to continue refining the guest experience for all who stay with us. Thank you once again for choosing Sugar Beach. We hope to welcome you and your family back for an even more enjoyable and seamless stay in the future. Jean-Marc Ma-Poon General Manager

Dear Essie, Thank you very much for your kind and thoughtful review. We are delighted to hear that your stay at Sugar Beach left you with such memorable moments, and that you enjoyed the warm hospitality, the beachfront setting, our evenin… Show more

Dear Mrs FM, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed the beachside atmosphere and the surrounding area, which are often highlights for many of our guests. At the same time, we are truly sorry to learn that you did not feel the overall experience reflected the value of your stay. Your perspective is important to us, and we take your comments seriously as we continuously review how we deliver quality and service across all areas of the resort. We appreciate your honest input and hope to have the opportunity to welcome you again in the future, with an experience that better aligns with your expectations. Jean-Marc Ma-Poon General Manager

Dear Mrs FM, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed the beachside atmosphere and the surrounding area, which are often highlights for many of our guests. At the same… Show more

Dear Nadège, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to read that you appreciated the beauty of our setting, the elegance of the newly renovated rooms, and the level of cleanliness and attentiveness provided by our housekeeping and beach service teams. It is especially rewarding to know that the view over the Morne and the peaceful beachfront location contributed positively to your experience, and that you enjoyed your time at Buddha-Bar Beach. At the same time, we sincerely regret to hear that your dining experience did not meet your expectations. We fully acknowledge your comments regarding both the presentation and quality of the buffet offerings. Please be assured that your feedback has been shared with our Executive Chef and Food & Beverage management, as we are committed to ensuring that the culinary experience is aligned with the standards expected of a five-star property. Your remarks about buffet layout, ambiance, and efficiency of flow are equally valuable and will be taken into account as we continue to refine our guest experience. We also note your concerns regarding the adult-only quiet pool and the lack of enforcement during your stay. Your experience does not reflect the standards we aim to uphold, and we thank you for bringing this to our attention. Your comments have been shared with our recreation and guest service teams to ensure that policies are more consistently applied going forward. We appreciate your constructive feedback and truly hope that, despite the aspects that left you with a less favourable impression, we may have the opportunity to welcome you again and offer a more seamless and satisfying experience. Jean-Marc Ma-Poon General Manager

Dear Nadège, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to read that you appreciated the beauty of our setting, the elegance of the newly renovated rooms, and the level … Show more

Dear Anfal, Thank you for taking the time to share your feedback following your recent stay with us. We genuinely regret that your experience did not fully meet your expectations, and we appreciate the opportunity to address your concerns. We are truly sorry to learn that the room you received differed from the one you had booked. We fully understand how disappointing this must have been, particularly when travelling with specific expectations. While high occupancy and occasional system discrepancies between booking platforms and our own can sometimes result in such situations, we acknowledge that this is not the experience we strive to provide. Your comments regarding staff interaction and value for money have also been noted. We would be grateful if you could share any further details regarding your experience, as this will help us better understand how we can improve both our service and our communication moving forward. Your satisfaction is very important to us, and we sincerely hope to have another opportunity to welcome you back for a stay that more closely reflects our usual standards of hospitality. Jean-Marc Ma-Poon General Manager

Dear Anfal, Thank you for taking the time to share your feedback following your recent stay with us. We genuinely regret that your experience did not fully meet your expectations, and we appreciate the opportunity to address your concerns.… Show more

Dear Iris, Thank you very much for taking the time to share your experience following your recent stay with us at Sugar Beach. We are absolutely delighted to read that every aspect of your visit met your expectations, from the comfort and cleanliness of our facilities to the warmth of our team and the quality of the cuisine. Your kind words about the hotel's direct beach access and delicious food are greatly appreciated, and it is especially rewarding to hear that our team made such a positive impression. We are truly proud of the service culture we strive to uphold, and your compliments will be shared with the entire team. Kevin, in particular, will be very touched to be personally recognised for his kindness. We hope to have the pleasure of welcoming you back again soon for another exceptional holiday experience. Warm regards, Jean-Marc Ma-Poon General Manager

Dear Iris, Thank you very much for taking the time to share your experience following your recent stay with us at Sugar Beach. We are absolutely delighted to read that every aspect of your visit met your expectations, from the comfort and … Show more

Dear GP Fuchsloch, Thank you for taking the time to share your detailed feedback following your recent stay. I am pleased to read that you enjoyed the quality and variety of our food, the facilities, and the overall setting of the resort. It is encouraging to know that these aspects of your visit met your expectations and contributed positively to your experience. That said, I am truly concerned by your comments regarding the standard of housekeeping. What you described does not reflect the level of care and attention we expect for our guests, particularly in a premium resort environment. While I am glad you raised the matter with us during your stay and that some corrective measures were taken, it is clear from your experience that our efforts fell short of restoring your full confidence. Please rest assured that I have shared your remarks with the housekeeping leadership team to review procedures, training, and quality checks so such lapses do not recur. I also acknowledge your observations about delays in breakfast service, as well as the early closure of entertainment and venues such as Buddha-Bar Beach. These are valuable points that we will take into account as we evaluate ways to enhance our offering, ensuring guests enjoy both vibrant and well-paced experiences throughout their stay. Your candid feedback is appreciated, as it allows us to address shortcomings and strive for the consistently high standards our guests deserve. I hope we will have the opportunity to welcome you again and provide you with a much-improved experience. Jean-Marc Ma-Poon General Manager

Dear GP Fuchsloch, Thank you for taking the time to share your detailed feedback following your recent stay. I am pleased to read that you enjoyed the quality and variety of our food, the facilities, and the overall setting of the resort. … Show more

Dear Abdullah, Thank you very much for choosing to stay with us and for sharing your experience. It is a pleasure to read that your visit was overall so enjoyable, and we are especially grateful for your recognition of Anuradha and Natacha. Your kind words will certainly be passed on to them, as they take great pride in providing attentive and personalised service. We are delighted to know that you appreciated the comfort and cleanliness of the resort, the quality of our facilities, and the stunning room view. Your mention of the clear separation between Halaal and non-Halaal food options is particularly appreciated, and we are pleased that this aspect of our service contributed positively to your stay. At the same time, I regret to learn that the food at breakfast and dinner did not fully meet your expectations, particularly considering the value you anticipated. Your wish for a wider selection of seafood has also been noted. Please rest assured that your comments have been shared with our culinary team, as we continuously seek ways to improve the quality and variety of our offerings. Any further suggestions you may have would be most welcome. We hope to have the pleasure of welcoming you back again, and of exceeding your expectations on your next visit. Jean-Marc Ma-Poon General Manager

Dear Abdullah, Thank you very much for choosing to stay with us and for sharing your experience. It is a pleasure to read that your visit was overall so enjoyable, and we are especially grateful for your recognition of Anuradha and Natacha… Show more

Dear Faisal, Thank you for sharing your feedback following your recent stay with us. While we are pleased to know that you appreciated the beauty of our hotel and the comfort of your room, we are truly sorry to learn that several aspects of your experience did not meet your expectations. Your comments regarding the overcrowding, difficulty securing restaurant reservations, and the buffet experience are of serious concern. We understand how frustrating it must have been to feel that the atmosphere resembled a canteen rather than a relaxed and refined dining environment. We also regret that our team appeared overwhelmed and that the level of service fell short. Please rest assured that your remarks will be carefully reviewed with our department heads, particularly in Food and Beverage and Training, to reinforce service standards and improve the overall guest experience. Additionally, we are sorry to hear that the all-inclusive package did not meet your expectations in terms of inclusivity, and that securing a sunbed became a daily challenge. This is certainly not the seamless and relaxing experience we strive to offer. Your feedback is vital and will support our efforts to evaluate both our service capacity and the clarity of our inclusions, especially during periods of high occupancy. We sincerely hope you will consider giving us another opportunity in the future to provide the level of service and hospitality we are known for. Jean-Marc Ma-Poon General Manager

Dear Faisal, Thank you for sharing your feedback following your recent stay with us. While we are pleased to know that you appreciated the beauty of our hotel and the comfort of your room, we are truly sorry to learn that several aspects o… Show more

Dear Ausra, Thank you very much for taking the time to share your impressions following your recent stay with us at Sugar Beach. It is a great pleasure to read that your holiday was both relaxing and memorable, and we are delighted to know that you would consider returning to us in the future. We are especially pleased that our team’s attentiveness and warm hospitality made such a positive impact on your experience. Your appreciation of the premium beach access room, particularly in the context of traveling with your young baby, is very meaningful. We are also happy that our culinary offerings and cocktail selections contributed to the overall enjoyment of your stay and justified your choice of the all-inclusive option. We do, however, acknowledge your remarks regarding accessibility, particularly the challenges with stroller access to certain areas such as reception. While we are glad to hear that our staff offered support, we fully understand that independence and ease of movement are important, especially when traveling with a child. Your feedback has been shared with our management team to explore how we can better accommodate families with small children in this regard. We thank you again for your kind words and constructive comments, and we sincerely hope to welcome you and your family back for another beautiful beachside experience. Jean-Marc Ma-Poon General Manager

Dear Ausra, Thank you very much for taking the time to share your impressions following your recent stay with us at Sugar Beach. It is a great pleasure to read that your holiday was both relaxing and memorable, and we are delighted to know… Show more

Dear Zoe, Thank you for taking the time to share your experience. I am deeply sorry to read that your stay did not live up to your expectations and that your impression of our resort was so disappointing. What you describe is far from the level of hospitality and service we are committed to providing, and I truly regret that we left you with such a negative perception. Your feedback regarding the service, staff professionalism, and the quality of the buffet has been taken very seriously. I sincerely apologise for any frustration or discomfort caused by inconsistent communication or by a lack of clarity around the inclusions of our All-Inclusive offering. We continuously review our service delivery and team training, and your remarks highlight areas that clearly require urgent attention. Please be assured that your comments have already been shared with the relevant department heads to help address the concerns you raised. It is, however, encouraging to know that you appreciated the natural beauty of the beach, and we are grateful for that acknowledgment amidst your dissatisfaction. While we deeply regret that your experience did not reflect the standards we strive for, your feedback is vital to our ongoing efforts to improve, and we thank you for your candour. Jean-Marc Ma-Poon General Manager

Dear Zoe, Thank you for taking the time to share your experience. I am deeply sorry to read that your stay did not live up to your expectations and that your impression of our resort was so disappointing. What you describe is far from the … Show more

Dear Husam, Thank you for taking the time to share your feedback following your stay at Sugar Beach. We are pleased to hear that you found our location ideal for exploring the many outdoor adventures Mauritius has to offer. It is indeed one of our greatest assets, offering guests both natural beauty and convenient access to a variety of island experiences. However, we are genuinely sorry to learn that your experience at the main buffet restaurant did not meet your expectations. Your comment is important to us, and we regret that this aspect of your stay fell short. We will be reviewing this with our culinary and service teams to understand what may have occurred and to ensure improvements are made. We appreciate your balanced feedback and hope to have the opportunity to welcome you again, with an enhanced dining experience and the high level of comfort we strive to offer every guest. Jean-Marc Ma-Poon General Manager

Dear Husam, Thank you for taking the time to share your feedback following your stay at Sugar Beach. We are pleased to hear that you found our location ideal for exploring the many outdoor adventures Mauritius has to offer. It is indeed on… Show more

Dear Veronique, Thank you ever so much for your wonderful review following your recent stay at Sugar Beach. It is a true pleasure to read such warm and enthusiastic praise, and we are absolutely delighted that your experience was marked by what you so beautifully described as “opulence and perfection.” Your kind words about the hotel’s design, the attentiveness of our staff, the pristine gardens, and the inviting beach and pools are sincerely appreciated. We are especially pleased that the culinary experience and the added benefit of shared facilities with La Pirogue contributed to making your stay so memorable. Knowing that we exceeded your expectations is the highest compliment we could receive. It is only a pity, as you mentioned, that your time with us could not be longer. We very much hope to welcome you back soon for an extended escape, filled with even more unforgettable moments. Jean-Marc Ma-Poon General Manager

Dear Veronique, Thank you ever so much for your wonderful review following your recent stay at Sugar Beach. It is a true pleasure to read such warm and enthusiastic praise, and we are absolutely delighted that your experience was marked by… Show more

Dear Mino Lichaba, Thank you very much for taking the time to share your impressions following your recent stay with us at Sugar Beach. We are pleased to hear that your experience included many memorable highlights, from the warm welcome you received at check-in to the exceptional service provided by our guest relations team. It is especially rewarding to know that our spa and beverage offerings contributed positively to your overall enjoyment. We are grateful for your kind remarks regarding breakfast variety and the general quality of our dinners. That said, we genuinely regret to learn that certain aspects of your culinary experience fell short of expectations, particularly the lunch selection and dessert offerings. Your suggestions regarding seasoning, seafood variety, and menu balance are invaluable and have been shared with our Executive Chef and culinary team for immediate review. On an island known for its vibrant flavours, we certainly strive to reflect that richness in every dish we serve. We also sincerely apologise for the oversight regarding your bedding preference. While we are glad to know you were able to adapt, we understand how important this detail can be to ensure a comfortable stay. Your comments have been relayed to our reservations and housekeeping teams to help prevent similar occurrences in future. We thank you once again for your constructive feedback and hope to have the pleasure of welcoming you and your brother back to Sugar Beach, where we aim to offer an even more refined and fulfilling experience on your next visit. Jean-Marc Ma-Poon General Manager

Dear Mino Lichaba, Thank you very much for taking the time to share your impressions following your recent stay with us at Sugar Beach. We are pleased to hear that your experience included many memorable highlights, from the warm welcome y… Show more

Dear Brona, Thank you very much for your wonderful review and perfect scores across all categories. We are truly delighted to know that your stay with us was such a positive and rewarding experience. Your kind words, especially noting that everything was “worth every penny,” mean a great deal to us. It is always our goal to ensure that every guest feels the value and comfort of their time with us, and we are so pleased that we succeeded in making your stay memorable. We hope to have the pleasure of welcoming you back to Sugar Beach in the near future for another relaxing and enjoyable escape. Jean-Marc Ma-Poon General Manager

Dear Brona, Thank you very much for your wonderful review and perfect scores across all categories. We are truly delighted to know that your stay with us was such a positive and rewarding experience. Your kind words, especially noting tha… Show more

Dear Juliana, Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are delighted to know that you appreciated the beauty of our resort, especially the idyllic beach and the stunning sunsets that make our location truly special. It is also wonderful to hear that you thoroughly enjoyed your experience at the spa. Your kind recognition of our therapist, Shayk, will certainly be shared with him and the entire spa team, as such positive feedback is a great source of motivation. At the same time, I am sincerely sorry to learn that certain aspects of your stay did not meet your expectations. Please accept our apologies for the inconveniences you experienced at breakfast and with the beach towel service. We understand how seemingly minor details can impact the sense of luxury and relaxation that we strive to offer our guests. Your remarks regarding the additional charge for a simple breakfast item and the beach towel card procedure have been carefully noted, and we will be addressing these points with the relevant departments to evaluate how we can improve these processes and ensure a more seamless guest experience in the future. We are grateful for your honest feedback, as it allows us to reflect and refine the quality of our services. It is our sincere hope to have the opportunity to welcome you back again, with the assurance that your next visit will be more aligned with the high standards of comfort and service you rightfully expect from us. Jean-Marc Ma-Poon General Manager

Dear Juliana, Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are delighted to know that you appreciated the beauty of our resort, especially the idyllic beach and the stunning sunset… Show more

Dear Busi, Thank you most sincerely for your glowing review and for choosing to celebrate such a meaningful occasion with us. We are honoured that your wedding anniversary was marked with warmth, care, and memorable moments throughout your stay, and it brings us great joy to know that you felt truly cherished. It is heartening to hear the personal gestures made by our team left a lasting impression. Scyam’s attentiveness, even during your walks outside the hotel, and Aashna’s warm welcome at reception exemplify the heartfelt hospitality we strive for. Your kind mention of the anniversary dinner at Maré Maré and the thoughtful touches such as breakfast in bed and the personalised gifts mean a great deal to us. We are thrilled that these moments contributed to a truly special celebration. While we are pleased that your overall experience was wonderful, we are sorry you were unable to participate in the perfume-making activity. We completely understand your disappointment and hope you will have the opportunity to enjoy this experience on a future visit. Until then, we extend our warmest wishes and heartfelt thanks once again for your trust and kind words. Jean-Marc Ma-Poon General Manager

Dear Busi, Thank you most sincerely for your glowing review and for choosing to celebrate such a meaningful occasion with us. We are honoured that your wedding anniversary was marked with warmth, care, and memorable moments throughout your… Show more