Reviews of Tamassa Bel Ombre 4 stars
Coastal Road, 230 Bel Ombre, Mauritius
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood location, rooms were easily accessible from the pool and bar, nice pool
The service was very slow, we had to wait 15 mins to take our order in an empty bar. The drinks were not great. One room did not have any towels. We called reception for ice and towels and it never came. We requested a late check out which was approved at reception but I assume the housekeeping was not informed ad they kept checking when we were leaving multiple times. Buffet food was average with not a lot of variety.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything was perfectly taken care of and the staff very kind and willing to help. Delicious buffet.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe had a great stay at Tamassa Bel Ombre hotel. The facilities are really clean and beautiful. The staff were so professionel. The hotel did a great gesture to help us celebrate our son's birthday. A cake was offered by the hotel and delivered to our room, which made that day special for all of us
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFacilities Service Rooms Value for money
Little disappointed with their breakfast spread, there can be more options but it's not a deal breaker.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewNothing
Not family-friendly and very disappointing. We arrived after an 11-hour trip from Dubai with three kids, including one with a medical condition. Despite explaining our situation, the staff made us wait until 2 p.m. to check in and showed no flexibility or care. After repeated requests, we were given a temporary room that smelled strongly of urine. Later, our actual rooms were delayed, and when finally provided, one was the same dirty room, another was on the third floor with no elevator (unsafe for kids), and the last smelled like cigarettes and urine. After six exhausting hours, the guest relations manager told us we could leave and promised a refund. We left based on that, but later the hotel denied the refund and claimed we left on our own, which was completely untrue. My children were so tired they ended up sleeping on beach chairs. The service, hygiene, and overall treatment were unacceptable. I would not recommend this resort to any family.
Dear Layla Greeting from TAMASSA Bel Ombre! Thank you for taking the time to share your feedback. We truly appreciate all comments, whether positive or negative, as they help us to improve our services. We're sorry to hear that your experience with us fell short of your expectations. Please know that providing exceptional service and satisfaction to our customers is our top priority. At Tamassa bel Ombre, guest feedback is considering on top priorities and rest assure i have investigate personally on the situation, indeed you have check-in early at 8hr30 a.m local time and check-in time internationally is at 14hr00 for the room and same time the Hotel was fully booked with only one room reamain and the rest was on back to back, However reception team undestand your situation and exceptionally provide you a room to rest until 14hr00 and that time you were very happy and thankful to the team. while your room was ready at 14hr00, the team guild you to your respective room and at that moment you have share your dissapointment regarding no elevator service in our property and indeed our hotel never had elevator service and not even highlight on our website and immeditely we have propose you ground floor room to be more comfortable. After few minute you came at reception and mention you want to check-out unexpexcted without given us the opportunity to discuss on the matter by just saying you already discuss with Booking.com and you want your refund, However your refund was consider for your meal plan upgrade and was refunded immediately to your cart by reversing system. Based on the booking.com confirmation, it clearly mention that if you cancel your booking the cancellation fees will be apply. Once again, thank you for bringing the matter to our attention. We hope to have the chance to regain your trust and provide you with a more positive experience in the future. Sincerely, Nishad Potyram Operation Manager
Dear Layla Greeting from TAMASSA Bel Ombre! Thank you for taking the time to share your feedback. We truly appreciate all comments, whether positive or negative, as they help us to improve our services. We're sorry to hear that your … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe service was absolutely outstanding – everything was fast, convenient, and the staff were very polite and helpful.
Unfortunately, the room itself was quite old, very humid, and the bed linen had an unpleasant smell due to the humidity. The air conditioner also had an unpleasant odor, as if the filters hadn’t been changed for a long time.
Dear Vladislav, Greetings from TAMASSA Bel Ombre! Thank you for choosing our hotel for your stay and thank you for taking the time to share your experiences with us. We are glad that you had a good break with us. We truly believe that TAMASSA Bel Ombre is all about an experience and a journey for all our guests towards exploring something different and unique through the holiday. As hoteliers, our priority is to offer each of our exceptional guests a unique experience and to meet their rightful expectations by surrounding them with all the attention and care they deserve. Hence, my team and I are grateful for the comments you have provided as it gives me and my team an opportunity to study in detail the pointers given by you and to work on the corrective actions immediately. We hope to see you back at the hotel very soon for more relaxing moments full of small attentions and pleasure. With best regards, Nishad Potyram Operation Manager
Dear Vladislav, Greetings from TAMASSA Bel Ombre! Thank you for choosing our hotel for your stay and thank you for taking the time to share your experiences with us. We are glad that you had a good break with us. We truly believe that TAM… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewThe room was well equipped, comfortable and big enough. Kudos to our favorite cleaning lady that did a wonderful job with the amazing room decorations! She brought a smile on our face each time. The variety of food was satisfying, especially the beef, naan and paaner. It was nice to have free drinks like lemonade on the beach and the possibility to order fresh coconuts. And the live music and dance shows each Friday was pretty entertaining. We even managed to dance Salsa, Cha Cha, Rumba and Samba!
Dear Roxana Mafteiu-Scai, Thank you so much for your wonderful review! We are thrilled to hear that you had such an enjoyable experience at TAMASSA Bel Ombre and that everything from the food to the service exceeded your expectations. It’s fantastic to know that our restaurant’s variety and quality kept you delighted throughout your stay, and that our private beach provided the perfect backdrop for your relaxation. We are grateful for your warm words about our team and will ensure that everyone knows how much their efforts have helped create such a memorable experience for you. We can't wait to welcome you back for another stay that we hope will be just as amazing, if not better! Thank you for choosing TAMASSA Bel Ombre and for recommending us so highly. Sincerely, Nishad Potyram Operation Manager
Dear Roxana Mafteiu-Scai, Thank you so much for your wonderful review! We are thrilled to hear that you had such an enjoyable experience at TAMASSA Bel Ombre and that everything from the food to the service exceeded your expectations. It’… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewthe a la carte dinner place by the beach was nice . but needed to book two days in advance. otherwise in buffet restaurants food was too expensive and not worth it . food would run out five minutes before the time ends.
Two things. First , they give you two small bottles of water in the room and then you are supposed to buy expensive water . This was kind of cheap. It's a nice property . Could be much much nicer with few simple things. Also the beach towels were so far from the rooms and pool, pretty much as if resort is trying to discourage people to take them .
Dear Anonymous, Greetings from TAMASSA Bel Ombre! Thank you for providing details about your stay at Tamassa Bel Ombre. We sincerely apologize for any disappointment you have experienced. We understand that the value of your stay did not align with your expectations, and we deeply regret any inconvenience caused. We appreciate your feedback regarding the beach restaurant. We constantly strive to maintain high standards and offer a comfortable and enjoyable experience for all our guests. Your comments will be shared with the relevant teams to ensure that improvements are made where necessary. We would like to assure you that guest satisfaction is paramount to us, and we value your insights. Once again, we apologize for any inconvenience and disappointment you have experienced. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future. Sincerely, Nishad Potyram Operation Manager
Dear Anonymous, Greetings from TAMASSA Bel Ombre! Thank you for providing details about your stay at Tamassa Bel Ombre. We sincerely apologize for any disappointment you have experienced. We understand that the value of your stay did not … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified review-The only good thing is that the price is reasonable for the area and its scenery. The staff are friendly, and the high manager is polite.
-The area is very remote, and transportation cost us a lot to reach the malls, Port Louis, and the safari. -The activities are limited. Booking stated that some activities are included, but I was told they require an additional fee, such as bicycles and a Jacuzzi. -The spa wasn't enough for me; I've seen better options plus the massage prices were very expensive. -The activities available don't offer priority to residents. A week in advance must be booked, as the staff explained. So I rented a boat from outside for fishing. -The weather is too cold for swimming, and unfortunately, it's the coldest area in the south. -The cleanliness isn't the best; there are a lot of ants and mosquitoes in the room and on the beds. -The food was delicious, but there wasn't much variety. I didn't find the coffee I like. However, the snack bar was disappointing, and there isn't a good grocery store in the resort, so we went out to buy from the supermarket. -The music is annoying at night due to the resort's nightclub, with no regard for the residents. -The staff doesn't explain the activities, and I have to explore them on my own. -Would I stay here again? There are no better areas, more comprehensive activities, a more luxurious spa, or a cleaner one. Even if the price is higher, I came for the fun. Thank you.
Dear Afnan, Greetings from TAMASSA Bel Ombre! Thank you for providing details about your stay at Tamassa Bel Ombre. We sincerely apologize for any disappointment you have experienced. We understand that the value of your stay did not align with your expectations, and we deeply regret any inconvenience caused. We appreciate your feedback regarding the friendlyness of our team members. We constantly strive to maintain high standards and offer a comfortable and enjoyable experience for all our guests. Your comments will be shared with the relevant teams to ensure that improvements are made where necessary. We would like to assure you that guest satisfaction is paramount to us, and we value your insights. Once again, we apologize for any inconvenience and disappointment you have experienced. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future. Sincerely, Nishad Potyram Operation Manager
Dear Afnan, Greetings from TAMASSA Bel Ombre! Thank you for providing details about your stay at Tamassa Bel Ombre. We sincerely apologize for any disappointment you have experienced. We understand that the value of your stay did not alig… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewthe staff was welcoming & very friendly polite & kind! thoroughly sweet hosts! thank you belle ombre
the food for lunch was slightly minimal for people like me who has food intolence like no dairy or meat or wheat... a salad & fruit & sorbe options may had been nice!
Dear Aminah, Greetings from TAMASSA Bel Ombre! Thank you very much for choosing our hotel for your recent stay and thank you for taking the time to share your experiences with us. We are glad that you had a perfect break with us. We truly believe that TAMASSA Bel Ombre is all about an experience and a journey for all our guests towards exploring something different and unique through the holiday. We thank you for praising our STARS and all those who contributed in making your stay memorable. As hoteliers, our priority is to offer each of our exceptional guests a unique experience and to meet their rightful expectations by surrounding them with all the attention and care they deserve. Hence, my team and I are grateful for the comments you have provided as it gives me and my team an opportunity to study in detail the pointers given by you and to work on the corrective actions immediately. We hope to see you back at the hotel very soon for more relaxing moments full of small attentions and pleasure. With best regards, Nishad Potyram Operation Manager
Dear Aminah, Greetings from TAMASSA Bel Ombre! Thank you very much for choosing our hotel for your recent stay and thank you for taking the time to share your experiences with us. We are glad that you had a perfect break with us. We trul… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewWe have spent 10 wonderful days at Tamassa. The staff was incredibly friendly and helpful; there was simply nothing that could not be done. We were a party of five and four of us have Celiac disease. Travelling with Celiac disease is not easy, however at Tamassa it was easier than ever before. The chefs and staff did everything to accommodate every wish and we felt completely safe every day, whether we had pancakes, lunch packages, burgers from the truck, meals from the buffet, or a special glutenfree birthday cake for our daughter. So thanks to JSC Suraj, ESC Jean Marc, Jean Edinho, Mr. Altaaf and the amazing staff in the restaurant and around the hotel, we had the most wonderful time at Tamassa bel Ombre. We highly recommend this hotel to anybody who is fortunate enough to visit this small piece of paradise - Mauritius 🌺
Dear Rikke, Thank you so much for your heartfelt review and for highlighting what makes TAMASSA Bel Ombre special to you. We are delighted to hear that our dedication to service, food, and accommodations resonated with you, and that our commitment to sustainability and love for what we do shone through during your stay. our kind words about our staff, especially Chef Suraj, Chef jean marc, Chef Edihno and Mr.Altaaf, are very valuable to us. I will ensure that your positive feedback is passed on to him and the entire team. We look forward to the opportunity to welcome you back for another outstanding experience. Thank you once again for advocating for more places that share our values and commitment. Sincerely, Nishad Potyram Operation Manager
Dear Rikke, Thank you so much for your heartfelt review and for highlighting what makes TAMASSA Bel Ombre special to you. We are delighted to hear that our dedication to service, food, and accommodations resonated with you, and that our co… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBeautiful resort, well maintained with stunning gardens. The buffet breakfast was fantastic lots of different options the pastries were excellent. The evening buffet was also excellent with a big variety. The view from our beachfront room was amazing. Amazing pools, supping, Kayaking and snorkelling included in the price. Great gym and entertainment room with pool table, table tennis, tennis etc.
Nothing
Dear Nicky, Thank you so much for your wonderful review! We are thrilled to hear that you had such an enjoyable experience at TAMASSA Bel Ombre and that everything from the food to the service exceeded your expectations. It’s fantastic to know that our restaurant’s variety and quality kept you delighted throughout your stay, and that our private beach provided the perfect backdrop for your relaxation. We are grateful for your warm words about our team and will ensure that everyone knows how much their efforts have helped create such a memorable experience for you. We can't wait to welcome you back for another stay that we hope will be just as amazing, if not better! Thank you for choosing TAMASSA Bel Ombre and for recommending us so highly. Sincerely, Nishad Potyram Operation Manager
Dear Nicky, Thank you so much for your wonderful review! We are thrilled to hear that you had such an enjoyable experience at TAMASSA Bel Ombre and that everything from the food to the service exceeded your expectations. It’s fantastic to… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewDelicious buffet breakfast and dinner. Stunning view of the beach. Lovely even in Winter!
Dear Anonymous, Greetings from TAMASSA Bel Ombre! It was a pleasure having you with us. We thank you for taking the time to write this beautiful review for us on this forum. We are so happy to read that your holiday with us was up to your expectations and that the team at the resort made it memorable. You have described all the services we provide for all our guests in simple lines and to the point. We thank you for mentioning the passion and dedication of our team members in making your vacation a memorable one. We thank you for listing our STARS and all those who contributed in making your stay memorable. All of us in the team look forward to welcoming you back for a yet another relaxing and rejuvenating stay with us. With best regards, Nishad Potyram Operation Manager
Dear Anonymous, Greetings from TAMASSA Bel Ombre! It was a pleasure having you with us. We thank you for taking the time to write this beautiful review for us on this forum. We are so happy to read that your holiday with us was up to you… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewResort was amazing. Had a lot many activities inside.
They should have at least 1 temperature regulated pool.
Dear Anmol, Greetings from TAMASSA Bel Ombre! It was a pleasure having you with us. We thank you for taking the time to write this beautiful review for us on this forum. We are so happy to read that your holiday with us was up to your expectations and that the team at the resort made it memorable. You have described all the services we provide for all our guests in simple lines and to the point. We thank you for mentioning the passion and dedication of our team members in making your vacation a memorable one. We thank you for listing our STARS and all those who contributed in making your stay memorable. All of us in the team look forward to welcoming you back for a yet another relaxing and rejuvenating stay with us. With best regards, Nishad Potyram Operation Manager
Dear Anmol, Greetings from TAMASSA Bel Ombre! It was a pleasure having you with us. We thank you for taking the time to write this beautiful review for us on this forum. We are so happy to read that your holiday with us was up to your ex… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewBreakfast was amazing. Had a large selection. The staff was very attentive
A heated pool
Dear Anonymous, Greetings from TAMASSA Bel Ombre! Thank you for choosing our beautiful resort for your celebrating this very special moment and for your time in posting such a beautiful review post your stay. We believe at TAMASSA Bel Ombre, it is indeed a unique experience and combined with the desire of each and every team member of ours to do the very best for our guests, it is a moment to cherish for our guests. We thank you for listing our STARS and all those who contributed in making your stay memorable. Looking forward to welcoming you back soon With best regards, Nishad Potyram Operation Manager
Dear Anonymous, Greetings from TAMASSA Bel Ombre! Thank you for choosing our beautiful resort for your celebrating this very special moment and for your time in posting such a beautiful review post your stay. We believe at TAMASSA Bel O… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewLocation
Half board should have at least included non alcoholic drinks or water for kids at dinner
Dear van der Walt, Greetings from TAMASSA Bel Ombre! Thank you very much for choosing our hotel for your recent stay and thank you for taking the time to share your experiences with us. We are glad that you had a perfect break with us. We truly believe that TAMASSA Bel Ombre is all about an experience and a journey for all our guests towards exploring something different and unique through the holiday. As hoteliers, our priority is to offer each of our exceptional guests a unique experience and to meet their rightful expectations by surrounding them with all the attention and care they deserve. Hence, my team and I are grateful for the comments you have provided as it gives me and my team an opportunity to study in detail the pointers given by you and to work on the corrective actions immediately. We hope to see you back at the hotel very soon for more relaxing moments full of small attentions and pleasure. With best regards, Nishad Potyram Operation Manager
Dear van der Walt, Greetings from TAMASSA Bel Ombre! Thank you very much for choosing our hotel for your recent stay and thank you for taking the time to share your experiences with us. We are glad that you had a perfect break with us. W… Show more