Reviews of The Ravenala Attitude 4 stars
Baie des Tortues , 21307 Balaclava, Mauritius
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNot much
Black mold on the walls and 2 days to get a different room. No efforts made to resolve the situation without us asking 5 times a day. Renovations ongoing in the changed room next door. Stinking of paint and dissolvant had to sleep with open windows and doors as the fumes were horrific. Food and service mediocre to poor. No chance for 1 hour later checkout.
Hello Mona, Thank you for sharing your feedback. We are genuinely concerned and sincerely regret learning about your extremely disappointing experience. Please accept our sincerest apologies for the series of issues you encountered, including the condition of your room, the delays in service, and the challenges with our food and overall property. We are particularly concerned about your comments regarding mould on the walls. Please rest assured that a deep cleaning of this room is carried out by our Housekeeping team prior to each guest’s arrival. However, being on a tropical island with high humidity and recent heavy rains, moisture can occasionally occur. We are very sorry that it took two days and multiple requests to change your room. Due to full occupancy, we were unfortunately unable to allocate another room immediately. Please know that the hotel is working closely with our project team to enhance the guest experience and comfort in all rooms. Regarding maintenance, the work you noticed was part of a soft refurbishment focused on fabrics, linen, and furniture upgrades in a few rooms, without any structural renovation. Some light drilling occurred in isolated areas for minor fittings such as switches. We understand this may have caused disturbance and sincerely apologise for any inconvenience. We are closely monitoring noise levels, limiting activities to blocks without guests, and ensuring doors remain closed during any work. I regret that our food offerings did not meet your expectations. Your feedback has been shared with our culinary team and will be used to improve our dining options to provide the best possible experience for our guests. I am also sorry for any inconsistency in service you experienced. Your comments have been shared with the team, and we are reinforcing ongoing training with all team members, including our newest recruits, to ensure consistent service standards. We hope to have the opportunity to welcome you back and earn your trust in the future. Best wishes, Warren Foo Tam Fong Supporting General Manager
Hello Mona, Thank you for sharing your feedback. We are genuinely concerned and sincerely regret learning about your extremely disappointing experience. Please accept our sincerest apologies for the series of issues you encountered, includ… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified review1. The hotel is perfectly located in Balaclava to spend August holiday in Mauritius. 2. Ravenala Attitude has one of the cleanest beach in Mauritius. They even clean up the sea grasses. Keep the good work! 3. The House Keeping cleans efficiently and carefully. Thank you for providing comfort day after day. 4. The animation team goes above and beyond. Very creative but not too pushy (in terms of pursuing participation) . Thank you, sorry I wasn’t able to join the beach volleyball.
1. Buffet restaurant needs improvement: a. underline daily „special theme“ and communicate it = island 10 is otherwise lost in the shuffles b. I like the idea of serving Indian and local food, however they are mostly spicy = 4 out of 5. Impossible for children and for sensitive stomach. No wonder everyone wants to eat a la carte. c. Settle Chinese or simple Asian food as daily standard. This is a standard. Everyone likes it d. Reduce the pastries, introduce ice cream, especially for children. I didn’t ask. But someone told me if I asked my children would recelve ice cream. e. A la carte reservation system is nontransparent. The same night after arrival, we were told no a la carte available until the night before we leave. But then other tourists managed to receive it immediately whereas I had to pursue, because of our sensitive stomach. f. I noticed the hotel is generally preferred by group tourism. Makes the individual tourists a bit left alone. Faults design of shower. The drain is not placed on the lowermost position inside shower.
Hello, Thank you for your very thoughtful feedback. We are so glad to hear that you found our hotel to be perfectly located for your holiday and that you appreciated the cleanliness of our beach, the hard work of our House Keeping team, and the creativity of our animation team. We are especially proud of our animation team for making your experience enjoyable without being pushy. However, we are very sorry to learn about the issues you encountered with our dining experience and other services. Please accept our sincerest apologies for the frustration and inconvenience these issues caused. Your comments are essential as they highlight critical areas where we need to improve. Your comments on the food selection are also noted. We are also committed to diversifying our menu to include more non-spicy and child-friendly options. To address your point about Chinese and simple Asian food, we are incorporating more of these options as a daily standard. We are also reviewing our dessert offerings to include a wider variety of options, especially for children. We understand your frustration with the a la carte booking system. Some of our restaurants do require advance booking as places are limited. We do wish to inform you that we do have a "First Come, First Serve" policy, out of fairness to all our in-house guests. I sincerely apologise for the inconvenience. We have noted your comments on the shower design and have shared them with our team for improvement. We are committed to ensuring all our guests, whether traveling individually or as part of a group, feel welcome and well-cared for. We are grateful for your constructive feedbackWe hope to have the pleasure of welcoming you back in the future. Warm regards, Warren Foo Tam Fong Supporting General Manager
Hello, Thank you for your very thoughtful feedback. We are so glad to hear that you found our hotel to be perfectly located for your holiday and that you appreciated the cleanliness of our beach, the hard work of our House Keeping team, and… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBeautiful location and property. Gardens very pretty, resort had very relaxed ambience.
Hello, Thank you for your feedback! We’re so glad you enjoyed your stay and found our property and gardens beautiful. It’s wonderful to hear that you appreciated the relaxed ambiance of our resort. We look forward to welcoming you back soon. All the best, Warren Foo Tam Fong Supporting General Manager
Hello, Thank you for your feedback! We’re so glad you enjoyed your stay and found our property and gardens beautiful. It’s wonderful to hear that you appreciated the relaxed ambiance of our resort. We look forward to welcoming you back so… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewBeautiful property great beach, rooms are rustic but good standard
We attended for a wedding and were a large party. Staff interaction was mixed some super helpful some with a negative attitude
Hello Patel, Thank you for your feedback. We’re glad to hear that you found our property beautiful and enjoyed the beach and rooms. We are truly sorry to learn that the service you received was inconsistent, particularly during such a special occasion as a wedding. We pride ourselves on offering a positive and helpful experience for all our guests, and we regret that we fell short of this standard. Your comments have been shared with the team for immediate improvement. We are also strengthening our ongoing training sessions for all team members, including our newest recruits, to ensure consistency in the service we provide. We will continue to work with our team to make sure every guest enjoys the warm and welcoming hospitality we are known for. We hope to have the pleasure of welcoming you back in the future. Warm wishes, Warren Foo Tam Fong Supporting General Manager
Hello Patel, Thank you for your feedback. We’re glad to hear that you found our property beautiful and enjoyed the beach and rooms. We are truly sorry to learn that the service you received was inconsistent, particularly during such a spe… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewlocation is good. Staff were always ready to help and polite. Facilities were good beaches and pools were both clean and close by.
The rooms were not cleaned as expected. The AC wasn't working we reported this issue everyday, someone will.come to check, it would temporarily work then stop again. We were not given another room as there was none available.We didn't get to try their different restaurants, as they were all full throughout our stay.
Hello Nandrany, Thank you for your feedback. We are glad to hear that you enjoyed our location and found our Family Members to be helpful and polite. It's also great that you appreciated our clean pools and beaches. However, we sincerely apologise for the inconveniences you experienced with your room. I would like to assure you that this is not our usual level of standard. I have taken their comments very seriously and have briefed my Housekeeping along with Maintenance teams accordingly to avoid such situations in the future. Rest assured that a check of the rooms is done by our housekeeping and maintenance teams prior to guests’ arrival as per our procedures. However, technical issues may occur which are beyond our control. Our hotel was fully booked upon your arrival, which unfortunately prevented an immediate room reallocation. We regret any inconvenience this may have caused and appreciate your understanding. We also apologise for the frustration you faced with restaurant bookings. We understand how disappointing it is to be unable to experience our different dining options. I sincerely apologise for the inconvenience. Some of our restaurants do require advance booking as places are limited. We do wish to inform you that we do have a "First Come, First Serve" policy, out of fairness to all our in-house guests. We hope to welcome you back to The Ravenala Attitude for a better experience next time. Best wishes, Warren Foo Tam Fong Supporting General Manager
Hello Nandrany, Thank you for your feedback. We are glad to hear that you enjoyed our location and found our Family Members to be helpful and polite. It's also great that you appreciated our clean pools and beaches. However, we sincerely… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe gardens were well kept. The room was spacious and the staff were friendly.
They need to keep the buffet stocked better - could never find a spoon, sometimes no bowls & coffee machine always breaking down.
Hello Dawn, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our gardens well-maintained, your room spacious, and our staff friendly. We take great pride in our team and their dedication to providing a welcoming atmosphere for our guests. However, we are very sorry to hear about the issues you experienced with our buffet service. We noted your comment regarding the occasional lack of spoons or bowls at the buffet. We sincerely apologize for this minor inconvenience. Please be assured that we are taking immediate steps to address these issues with our food and beverage team. We will be implementing new procedures to ensure that the buffet is consistently well-stocked and that all our equipment is in perfect working order. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and enjoyable dining experience you deserve. With regards, Warren Foo Tam Fong Supporting General Manager
Hello Dawn, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our gardens well-maintained, your room spacious, and our staff friendly. We take great pride in our team and their dedication … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe greenery in the hotel.
The food was pretty average, and room service was poor. They don't keep water or any tea coffee in the room and one needs to walk half a kilometre everyday to collect water and other supplies for room. 😖
Hello Sanjit, Thank you for sharing your recent experience with us. We’re happy to know you enjoyed the greenery around the hotel – it’s something we really care about 🌴. We’re sorry to hear that the food and room service didn’t meet your expectations. Your comments are very important to us, and we’ll use them to improve both our meals and how we take care of guests in their rooms. Just to explain a little about our minibar: it is filled only when guests ask for it. All drinks and snacks are available at the minibar shop, where you can choose what you’d like. This is part of our sustainability concept – it helps reduce plastic use, avoid waste, and protect the environment. It also gives guests more privacy, as we don’t enter the room every day. We do understand, though, that you may prefer the classic minibar style. We truly hope to welcome you again and offer a better experience. Warm wishes, Warren Foo Tam Fong Supporting General Manager
Hello Sanjit, Thank you for sharing your recent experience with us. We’re happy to know you enjoyed the greenery around the hotel – it’s something we really care about 🌴. We’re sorry to hear that the food and room service didn’t meet you… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBeach, sea, water sports, nature
Food was poor. The room could be claner.
Hi Ozge, Thank you for sharing your thoughts about your stay at The Ravenala Attitude. We’re pleased to hear you enjoyed the beach, the sea, the activities, and the natural surroundings. We’ve taken careful note of your comments about the food and room cleanliness. Please rest assured that your feedback is helping us improve. We look forward to welcoming you back for an even better holiday experience! All the best, Warren Foo Tam Fong Supporting General Manager
Hi Ozge, Thank you for sharing your thoughts about your stay at The Ravenala Attitude. We’re pleased to hear you enjoyed the beach, the sea, the activities, and the natural surroundings. We’ve taken careful note of your comments about the… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe hotel is quite basic and definitely not up to 4 stars standards. Rooms do not have basic equipment and do not provide little things like coffee and sanitary sets. Generally, the rooms require lot of repairs and look quite old with not clean furniture, towels etc. We had breakfasts and diners included. The level of those is very basic and we had problem to find variable and testy dishes. We tried their The River restourant for additional payment. That one not bad but also doesn’t deserve exceptional rates as was announced.
Quality of accommodation Supply in the room General clearness of hotel area (plastic bottles and tissues can be found everywhere) Quality of food
Hello Tatiana, Thank you for choosing our resort for your holidays and for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. At The Ravenala Attitude, we’re committed to sustainable tourism and have taken several steps to reduce single-use plastics in line with our Fun’stainable philosophy. This includes replacing in-room single-use items with more eco-friendly solutions like our self-service bulk shop, where guests can help themselves to tea, coffee, sugar and snacks. Additional amenities are always available upon request. We’re sorry if this wasn’t clearly communicated before your arrival — it is something we mention across our platforms, but we understand how this might have caught you off guard. We're also very sorry for the issues you encountered with the housekeeping service. Our team is currently working closely with our project department to improve both room maintenance and overall comfort. We recognise this is an important part of a relaxing holiday, and we regret any inconvenience caused. We’ve taken good note of your comments on our food offering. While many guests enjoy the variety we aim to provide across our restaurants, we hear that this wasn’t your experience. Your feedback is important, and we’ll be sharing it with our chefs and procurement team to reassess how we can better meet our guests’ expectations. We appreciate your honesty, and while it’s never easy to read such comments, it helps us to keep improving. We do hope we’ll have the opportunity to welcome you back for a stay that feels more in tune with what you were hoping for. Warm wishes, Warren Foo Tam Fong Supporting General Manager
Hello Tatiana, Thank you for choosing our resort for your holidays and for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. At The Ravenala Attitude, we’re committed to… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe welcoming of Mr Vinay and one of the lady at the reception
Dear Sir, Feedaback on my stay. Has been really disappointed. We arrived at 16:00. We had to wait for 5 hours to get in the room. The room was smelling paint. With kids an older cardiac person we could not stay in the room. Mrs Roma who was in the officer in charge was not a warm person and even The Manager Mr Alexandre spoke as if he does not understand the situation. I will never recommend someone to book a stay at this hotel. Every four days we need to ask for small spoon for breakfast lunch and dinner. We even complaint on the water heater which was cold. We cannot call this hotel a 4stars one. I travelled a lot and it is the 1st time that i had to give a negative feedback. Hope that my feedback will go to higher Management and action and improvement will be done. I even ask to refund me my money for Rs183,000 Mur but the Manager said that it is not that so easy for the refund.
Hello Julie, Thank you for taking the time to share your experience. I am genuinely sorry to learn that your stay did not meet your expectations and understand the impact this has had on you and your family. Please accept our sincere apologies for the delay in room availability upon your arrival. We always aim to have rooms ready at the scheduled check-in time, and we regret that this was not achieved on this occasion. Regarding the issue of the paint smell in your room, especially considering the health concerns you mentioned, I fully appreciate how uncomfortable this must have been. This is not the standard we aspire to, and we are reviewing our procedures to prevent such occurrences. I also want to acknowledge your feedback about the interactions with our team members. We take all comments about staff conduct seriously and are committed to ensuring our guests receive respectful and attentive service at all times. The concerns you raised about the availability of cutlery and the hot water supply were noted and addressed promptly by our teams. Unfortunately, technical repairs can sometimes cause temporary inconveniences, but we strive to resolve them as quickly as possible to minimise disruption. Regarding your request for a refund, please understand that while we must adhere to our policies, your concerns have been escalated for further review. We value your feedback as it helps us enhance our services and guest experience. It is our hope that you might consider giving us another opportunity to welcome you and your family, so we can provide the quality stay you expect and deserve. Warm wishes, Warren Foo Tam Fong Supporting General Manager
Hello Julie, Thank you for taking the time to share your experience. I am genuinely sorry to learn that your stay did not meet your expectations and understand the impact this has had on you and your family. Please accept our sincere ap… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe welcoming of Mr Vinay and one lady at the reception
Dear Sir, Feedaback on my stay. Has been really disappointed. We arrived at 16:00. We had to wait for 5 hours to get in the room. The room was smelling paint. With kids an older cardiac person we could not stay in the room. Mrs Roma who was in the officer in charge was not a warm person and even The Manager Mr Alexandre spoke as if he does not understand the situation. I will never recommend someone to book a stay at this hotel. Every four days we need to ask for small spoon for breakfast lunch and dinner. We even complaint on the water heater which was cold. We cannot call this hotel a 4stars one. I travelled a lot and it is the 1st time that i had to give a negative feedback. Hope that my feedback will go to higher Management and action and improvement will be done. I even ask to refund me my money for Rs183,000 Mur but the Manager said that it is not that so easy for the refund.
Hello Julie, Thank you for taking the time to share your experience. I am genuinely sorry to learn that your stay did not meet your expectations and understand the impact this has had on you and your family. Please accept our sincere apologies for the delay in room availability upon your arrival. We always aim to have rooms ready at the scheduled check-in time, and we regret that this was not achieved on this occasion.Regarding the issue of the paint smell in your room, especially considering the health concerns you mentioned, I fully appreciate how uncomfortable this must have been. This is not the standard we aspire to, and we are reviewing our procedures to prevent such occurrences. I also want to acknowledge your feedback about the interactions with our team members. We take all comments about staff conduct seriously and are committed to ensuring our guests receive respectful and attentive service at all times. The concerns you raised about the availability of cutlery and the hot water supply were noted and addressed promptly by our teams. Unfortunately, technical repairs can sometimes cause temporary inconveniences, but we strive to resolve them as quickly as possible to minimise disruption. Regarding your request for a refund, please understand that while we must adhere to our policies, your concerns have been escalated for further review. We value your feedback as it helps us enhance our services and guest experience. It is our hope that you might consider giving us another opportunity to welcome you and your family, so we can provide the quality stay you expect and deserve. Warm wishes, Warren Foo Tam Fong Supporting General Manager
Hello Julie, Thank you for taking the time to share your experience. I am genuinely sorry to learn that your stay did not meet your expectations and understand the impact this has had on you and your family. Please accept our sincere ap… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewService that Mr Vinay provided to me and my family and one of the lady at the reception.
Dear Sir, Feedaback on my stay. Has been really disappointed. We arrived at 16:00. We had to wait for 5 hours to get in the room. The room was smelling paint. With kids an older cardiac person we could not stay in the room. Mrs Roma who was in the officer in charge was not a warm person and even The Manager Mr Alexandre spoke as if he does not understand the situation. I will never recommend someone to book a stay at this hotel. Every four days we need to ask for small spoon for breakfast lunch and dinner. We even complaint on the water heater which was cold. We cannot call this hotel a 4stars one. I travelled a lot and it is the 1st time that i had to give a negative feedback. Hope that my feedback will go to higher Management and action and improvement will be done. I even ask to refund me my money for Rs183,000 Mur but the Manager said that it is not that so easy for the refund.
Hello Julie, Thank you for taking the time to share your experience. I am genuinely sorry to learn that your stay did not meet your expectations and understand the impact this has had on you and your family. Please accept our sincere apologies for the delay in room availability upon your arrival. We always aim to have rooms ready at the scheduled check-in time, and we regret that this was not achieved on this occasion. Regarding the issue of the paint smell in your room, especially considering the health concerns you mentioned, I fully appreciate how uncomfortable this must have been. This is not the standard we aspire to, and we are reviewing our procedures to prevent such occurrences. I also want to acknowledge your feedback about the interactions with our team members. We take all comments about staff conduct seriously and are committed to ensuring our guests receive respectful and attentive service at all times. The concerns you raised about the availability of cutlery and the hot water supply were noted and addressed promptly by our teams. Unfortunately, technical repairs can sometimes cause temporary inconveniences, but we strive to resolve them as quickly as possible to minimise disruption. Regarding your request for a refund, please understand that while we must adhere to our policies, your concerns have been escalated for further review. We value your feedback as it helps us enhance our services and guest experience. It is our hope that you might consider giving us another opportunity to welcome you and your family, so we can provide the quality stay you expect and deserve. Warm wishes, Warren Foo Tam Fong Supporting General Manager
Hello Julie, Thank you for taking the time to share your experience. I am genuinely sorry to learn that your stay did not meet your expectations and understand the impact this has had on you and your family. Please accept our sincere apol… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewGenerous space. Nice bar and beach area. Lovely especially for families with young children.
Hello, Thank you very much for choosing The Ravenala Attitude for your holidays. I am glad that you have enjoyed your overall stay with us and appreciated the beach and the bar. Looking forward to welcoming you back soon. Warm regards, Alessandro Schenone General Manager
Hello, Thank you very much for choosing The Ravenala Attitude for your holidays. I am glad that you have enjoyed your overall stay with us and appreciated the beach and the bar. Looking forward to welcoming you back soon. Warm regards, A… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewRoom and facilities
There were no fun music to dance
Hello Meenachee, Thank you for taking the time to share your recent experience. I’m glad to hear that you appreciated the room and facilities. We’ve taken note of your feedback regarding the music, and I’m sorry it wasn’t quite to your taste. Your comments have been shared with the concerned teams, as they are valuable in helping us better shape the atmosphere for all our guests. Thank you again for your constructive input. We hope to have the pleasure of welcoming you back soon. Best wishes, Alessandro Schenone General Manager
Hello Meenachee, Thank you for taking the time to share your recent experience. I’m glad to hear that you appreciated the room and facilities. We’ve taken note of your feedback regarding the music, and I’m sorry it wasn’t quite to your ta… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewBeautiful
Buffet little busy at times
Hello Conor, Thank you for leaving a review on your stay at The Ravenala Attitude. We’re glad to hear that you had a relaxing week and appreciated the beauty of the hotel. Please accept our profuse apologies for the slow service at the buffet at times when busy. Be assured that the situation has been shared with our Chefs and team for improvement. We will follow this issue up in our daily training sessions to ensure a better service. We hope to welcome you again for an even better vacation! Best wishes, Alessandro Schenone General Manager
Hello Conor, Thank you for leaving a review on your stay at The Ravenala Attitude. We’re glad to hear that you had a relaxing week and appreciated the beauty of the hotel. Please accept our profuse apologies for the slow service at the bu… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe beach and the staff also the swimming pools and the gardens
There’s no elevator the breakfast was Not varied and there’s no black coffee !!
Hello, Thank you very much for choosing The Ravenala Attitude for your holidays, and for taking the time to share your feedback. We’re truly glad to know that your overall impressions were positive, and we appreciate your kind words about the beach, the pools, the gardens, and the service of our Family Members. We’ve also taken good note of your comments. Your constructive feedback is truly valuable and helps us better understand your expectations as we continue to enhance the experience we offer. We’d be delighted to welcome you back in the future. Warm wishes, Alessandro Schenone General Manager
Hello, Thank you very much for choosing The Ravenala Attitude for your holidays, and for taking the time to share your feedback. We’re truly glad to know that your overall impressions were positive, and we appreciate your kind words about… Show more