Reviews of The Residence Mauritius 5 stars
Off Coastal Road , 0000 Belle Mare, Mauritius
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation and the water sports.
Maybe More variety on the dinner menu
Dear Sir/Madam, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to consistently strive to better serve our guests. We reiterate our sincere thanks for your trust in The Residence Mauritius and look forward to the pleasure of welcoming you in a not too distant future. Kind regards, The Management
Dear Sir/Madam, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to cons… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewWe stayed for 8 nights at The Residence Mauritius and had a truly fantastic experience — we could not recommend it more highly. From the moment we arrived, the service was seamless. The warm welcome, complete with hot towels and a refreshing drink, set the tone for our stay. Every staff member we encountered was friendly, attentive, and genuinely welcoming. Our room was spacious, beautifully furnished, and felt wonderfully luxurious — from the marble bathroom to the elegant furniture and crisp white linen. The beach and surrounding lawns were impeccably maintained, and the beach staff were always eager to assist. The kids’ club was a highlight for our daughter. It’s large, with both indoor and outdoor play areas, and offers a full schedule of activities for the week. We were warmly welcomed on check-in by one of the kids’ club staff, which made our daughter feel right at home. Evenings were a treat with themed dinners that offered variety without compromising quality. The dining hall was immaculate and elegantly set each night. Special thanks to Executive Chef Desire and his dedicated team — their passion for hospitality shines through in every detail. The hotel’s facilities are exceptional — too many to list — but everything was spotlessly clean, well maintained, and had a luxurious yet homely feel. A few staff members deserve special mention (though every single team member was outstanding): • Jane – Our daughter adored you for your warmth and friendliness at the pizza station. • Saheb – Thank you for going the extra mile with the sorbet. • Kazeem and Ramsamy – Your attentive service in the dining hall made each meal memorable. • Desire (Executive Chef) – For your friendliness and dedication to making each dining experience special. • Rajesh – For your hospitality and care in the dining hall. • Carina at reception – For handling every request with a smile and efficiency.
A small note for improvement: We felt that The Plantation restaurant had very limited inclusive options for half-board and all-inclusive guests. The dishes we ordered from the à la carte menu were beautifully presented, but the flavour pairings felt a little unusual and not as special as we had hoped. I would also suggest heating at least one of the pools. During the winter months in Mauritius, this would make swimming far more enjoyable, and even in summer, maintaining a consistent temperature would be a great touch. We stayed at another Mauritian hotel last August that had a heated pool, and it quickly became the heart of the resort — with guests spending full days in the water.
Dear Sir/Madam, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to consistently strive to better serve our guests. We reiterate our sincere thanks for your trust in The Residence Mauritius and look forward to the pleasure of welcoming you in a not too distant future. Kind regards, The Management
Dear Sir/Madam, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to cons… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewEverything was perfect and well organised. We are vegetarians and Chef Nishal, Yarov and the team took extra care to delight us with meal options. Brenda and the team went an extra mile to help us celebrate our special occasion.
None..
Dear Sir, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to consistently strive to better serve our guests. We reiterate our sincere thanks for your trust in The Residence Mauritius and look forward to the pleasure of welcoming you in a not too distant future. Kind regards, The Management
Dear Sir, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to consistently s… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe hotel is located on the east coast of Mauritius at the Belle Mare beach. Exquisite hotel, very welcoming staff always ready to help and make sure you are having the best possible stay at The Residence Mauritius. I was on half-board basis which was fantastic, the buffet spread was delicious and has something for everyone. The room was well appointed and spacious enough. I really enjoyed my stay and I would definitely recommend it for anyone who wants a relaxed holiday in style, yet at an affordable price.
Nothing
Dear Sir/Madam, It’s a pleasure to read your amazing review. Describing our property and its services in such a wonderful way, certainly give us the satisfaction of serving our guests with the right attitude. We reiterate our thanks for your valued comments and we look forward to the pleasure of welcoming you back at The Residence Mauritius in a near future. Thank you and kind regards, The Management
Dear Sir/Madam, It’s a pleasure to read your amazing review. Describing our property and its services in such a wonderful way, certainly give us the satisfaction of serving our guests with the right attitude. We reiterate our thanks… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe property is stunning, with very good buffet spread. The staffs are amazing and very welcoming.
Plantation restaurant is very disappointing.
Dear Madam, We thank you for your positive rating. With our reiterated thanks , The Management
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe facility, staff, food , location, service
I prefer that balcony has net window cover so it will prevent the ppl from mosquito and lizerd as I am allergic to both of these I prefer to have twins beds with different head boards
Dear Sir/Madam, It’s a pleasure to read your amazing review. Describing our property and its services in such a wonderful way, certainly give us the satisfaction of serving our guests with the right attitude. We are so appreciative of your valuable comments and suggestions which are essential for us to measure and continue improving our service quality to the excellence for our guests. On the other hand, we are sorry that we did not meet your expectations over the mentioned matter and understand your views and concerns. All your comments have been reviewed and we can assure you that actions will be taken to rectify the parts that require improvement. We reiterate our thanks for your valued comments and we look forward to the pleasure of welcoming you back at The Residence Mauritius in a near future. Thank you and kind regards, The Management
Dear Sir/Madam, It’s a pleasure to read your amazing review. Describing our property and its services in such a wonderful way, certainly give us the satisfaction of serving our guests with the right attitude. We are so appreciative of… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewThe hotel does not occupy very big territory, however there are lots of space on the beach, you can choose either surrounding with the palms or the white sand. The sand is very soft like a powder and not hot. Kayaks, paddles, catamarans, water ski, etc - all are free of charge. Great experience was to try water ski! There is cold refreshing water on the beach during the day free of charge. Beach towels are soft and new. The ebb and flow of water in the ocean was not significant during our stay, you can easily swim during the day. Seaside is perfect with soft sand, no stones, no fish, good for kids. The room is very big, we had 2 rooms and got free of charge upgrade for the ocean view. The personnel is really very kind, very kind. Always ready to help and solve any problem. At the end of our stay we were presented with the bottle of champagne from the manager. There is consierge service, they can book any restaurant, excursions, taxi, etc. There is a big library in the hotel, very nice massages and body treatment, free of charge sauna, hammam and gym. Although giving good humidity, hammam looks a bit out of date. Every evening there are wisdom affirmations near the bed, I collect all of them and took with me. The hotel and the rooms are in colonial style, although looking fresh, very nice towels and bed linens. Very clean all around. There are no restaurants outside the hotel, therefore if you eat 3 times per day it’s better to order HB/all-inclusive at once. Food was good, combination of Asian and European cuisine, wide selection of fruits, pan cakes, gems, eggs, etc, although being enough I cannot say there were a lot of vegetables. The location of the hotel is quite far from other attractions, we had a boat tour to the nearest waterfall, dolphins and monkeys and it was great. The weather in May was not stable, one day was all raining, others not hot but very comfortable, rains are very short and mostly at night. Water in the ocean was perfect.
Dear Sir/Madam, It’s a pleasure to read your amazing review. Describing our property and its services in such a wonderful way, certainly give us the satisfaction of serving our guests with the right attitude. We reiterate our thanks for your valued comments and we look forward to the pleasure of welcoming you back at The Residence Mauritius in a near future. Thank you and kind regards, The Management
Dear Sir/Madam, It’s a pleasure to read your amazing review. Describing our property and its services in such a wonderful way, certainly give us the satisfaction of serving our guests with the right attitude. We reiterate our thanks… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewI was absolutely blown away by this hotel, and had the most amazing 10 days staying here. There were plenty of sunbeds, both on the beach, and around the pool. My bedroom was spacious, clean, turndown and butler service every day. There are two restaurants open, and the selection of food was always good at both, but my preferred restaurant was The Plantation, as it was a la carte. The hotel staff were lovely, communicative, and nothing that you asked for was too much trouble (as an example, I left a water bottle in my room that was a gift, and the hotel are returning it to me in the UK). I would return again, in a heartbeat. Thank you so much for a fantastic, relaxing stay!
Nothing.
Dear Madam, It’s a pleasure to read your amazing review. Describing our property and its services in such a wonderful way, certainly give us the satisfaction of serving our guests with the right attitude. We reiterate our thanks for your valued comments and we look forward to the pleasure of welcoming you back at The Residence Mauritius in a near future. Thank you and kind regards, The Management
Dear Madam, It’s a pleasure to read your amazing review. Describing our property and its services in such a wonderful way, certainly give us the satisfaction of serving our guests with the right attitude. We reiterate our thanks for you… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewThe staff was friendly, the room was beautiful and comfortable. The breakfast was good.
The water was billed which is strange, not much but still.
Dear Madam, We wish to thank you for your recent stay at The Residence Mauritius and the time you have taken to address your feedback with us. We are so appreciative of your valuable comments and suggestions which are essential for us to measure and continue improving our service quality to the excellence for our guests. We are pleased to know that both our property and the efforts of our team contributed positively to your experience. Your half-board package includes breakfast and dinner, excluding beverages, in line with international hospitality standards. Please note that bottled water served in the restaurant is a chargeable service, as we provide premium table water for our guests. Once again, thank you for your feedback. We look forward to the pleasure of welcoming you back at The Residence Mauritius in a near future. Kind regards, The Management
Dear Madam, We wish to thank you for your recent stay at The Residence Mauritius and the time you have taken to address your feedback with us. We are so appreciative of your valuable comments and suggestions which are essential for us to … Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewWe had a wonderful stay! The beach and hotel grounds were beautiful, and the service was excellent. The Plantation Restaurant was amazing and absolutely delicious. We loved the free water sports and the kids club had lots of daily activities. Everything was perfect—we’ll definitely be back!
We loved everything! The only minor dislike was the WiFi wasn’t the best - but with everything else being so amazing it didn’t bother us much.
Dear Madam, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to consistently strive to better serve our guests. We reiterate our sincere thanks for your trust in The Residence Mauritius and look forward to the pleasure of welcoming you in a not too distant future. Kind regards, The Management
Dear Madam, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to consistentl… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe beach is one of the most beautiful beaches we’ve seen in Mauritius. The staff was very friendly and helpful. The breakfast was very good - we loved the Omlette and Crepes stations, as well as the wide selection of fresh fruits. The daily theme (e.g., Asia, Mauritius, Italy, Latino, etc.) for the dinner offers a great variety, even though we think that the level was not always the same. We appreciated the free water stations at the beach and at the pool. Also, the water sports activities, which are free, were amazing! Lastly, we appreciated the nice breakfast we got at 05:00am, before an excursion.
Unfortunately, one of us got a really bad stomach bug after the last dinner. The staff was very supportive and we were allowed to check out a bit later, so that we could directly move into our room at the next hotel. The staff at the bar was very slow, even though the bar wasn‘t crowded. One suggestion/idea would be to have some music and/or a pool bar. We were absolutely not looking for a „party“, but it might add a bit to the atmosphere.
Dear Sir/Madam, We thank you for your recent stay at The Residence Mauritius and the time you have taken to address your feedback with us. We are so appreciative of your valuable comments, which are essential for us to measure and continue improving our service quality to the excellence for our guests. We are pleased to know that both our property and the efforts of our team contributed positively to your experience. We also greatly appreciate your kind recognition of our team’s assistance during the health issue you encountered. Please rest assured that your feedback has been carefully reviewed, and corrective measures will be implemented to address the areas requiring improvement. Once again, thank you for your feedback. We look forward to the pleasure of welcoming you back at The Residence Mauritius in a near future. Kind regards, The Management
Dear Sir/Madam, We thank you for your recent stay at The Residence Mauritius and the time you have taken to address your feedback with us. We are so appreciative of your valuable comments, which are essential for us to measure and co… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewWonderfull Views, sandy clean beach and aqua blue water. Helpful staff, hand working and friendly. Peaceful, happy atmosphere. Upmarket style. I would love to come back one day.
Room service dishes, possibly could be improved.
Dear Sir/Madam, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to consistently strive to better serve our guests. We reiterate our sincere thanks for your trust in The Residence Mauritius and look forward to the pleasure of welcoming you in a not too distant future. Kind regards, The Management
Dear Sir/Madam, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to con… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewWonderful colonial-style hotel, excellent staff, spacious rooms, beautiful beach
Dear Sir, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to consistently strive to better serve our guests. We reiterate our sincere thanks for your trust in The Residence Mauritius and look forward to the pleasure of welcoming you in a not too distant future. Kind regards, The Management
Dear Sir, We would like to thank you for taking the time to share your comments. We are very pleased to read that you have had a wonderful stay. Your valuable motivational comments will no doubt assist us in our objective to consistently … Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewLocation is not too bad
The staff are not honest , the lady who welcomed us told that our reservation is half board so on day of arrival we went and eat dinner from open buffet and quality of food was average. Next day they told me to pay the dinner cost which is over priced and for 50% of the price we can get the best restaurant in Mauritius, after negotiation they gave us 40% discount on the bill. Unfortunately we didn't check our reservation if it including dinner or not but the worst thing in the story that lady denied telling us that we have dinner included despite all my family members witnessed her but again being an adult and lying on your customers is not acceptable and I will never recommend this resort to any one. Also the breakfast cake and pastry basket was full of ants.
Dear Sir, We wish to thank you for your recent stay at The Residence Mauritius and the time you have taken to address your feedback to us. We are surprised by your comments regarding the honesty of our staff. Our records confirm that the Receptionist clearly informed you of your bed & breakfast package during check-in, and provided a detailed recap memo outlining your package. Additionally, a supervisor contacted you to clarify your meal plan, whereby you mentioned that other properties you visited upgraded your meal plan at no extra cost. To suggest that our staff misled you is not only incorrect but also unfair. Regarding your comments on the buffet, we disagree with your assessment. The many positive reviews we receive online reflect the quality of our offerings. As for your claim regarding ants in the pastry basket, it is a pure fallacy as hygiene is a top priority for us. Your feedback does not align with the experience we strive to provide. We stand by the quality of our service and facilities, as demonstrated by the numerous positive reviews from guests who genuinely appreciate our offerings. Thank you, The Management
Dear Sir, We wish to thank you for your recent stay at The Residence Mauritius and the time you have taken to address your feedback to us. We are surprised by your comments regarding the honesty of our staff. Our records confirm that t… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in January 2025
Verified review