Reviews of Express Inn at Hulhumale 3 stars

Stayed here for 1 night to catch the plane the next morning. I’m glad I stayed there for 1 night. Has hot shower. 2x clean towels provided. Comfortable bed. Water provided. Close to the beach. The beach is dirty as hell. Full of trash on the sand.

Very POOR communication. I booked this place 6 days in advance sent them message about 3x no reply. They took about 4 days to reply back. There WhatsApp number doesn’t work on WhatsApp. Room was dirty, dust on rubbish, tv and remote. I booked a room with terrace, there was no terrace, it was view of concrete and construction sight. Shampoo provided Body wash bottles not working. Very noisy at night felt like rats moving in the ceiling and noise felt like someone was trying to open the door. The hotel is not fully build. There’s no lift. You’ve to enter the hotel reception from the cafe. There’s no sign on the cafe door that says you’ve to enter through the cafe. Wifi not working throughout the stay. Told 4 different people nothing was done. In my price free breakfast was included, they won’t prepare or leave early breakfast if you’re leaving very early. Unpleasant staff, No smile no greetings. There’s a tv in the room which doesn’t work at all. I had to leave for airport at 5am. There’s no sign on the desk that says a receptionist or someone will be around to open the lock doors. When I came down to check out at 5am the lights was turned off, peak dark, no sign or phone number give to ring if any thing. The receptionist was sleeping when he woke up for me trying to open the lock door. It was a panic encounter as I thought i was locked it and would miss my flight. The receptionist called a taxi for me to go the airport. When arrived to the hotel and was time to make payment they told me I had to pay extra chargers if I had to make payment in there currency rufyaas, if I used card I had to pay 5% chargers. You had to ask them for wifi password they don’t give you any housekeeping or stay instructions. No toilet paper provide.

Very noisy under construction middle of the day

I'm writing to express my disappointment with my recent stay at your hotel. Unfortunately, my room was not up to the standard I expected. The room was not clean, and the bed was uncomfortable. Additionally, the staff at the front desk seemed unfriendly and unhelpful. I was disappointed with the breakfast service during my recent stay at your hotel. The breakfasts options were limited, and the food was cold. I hope you will take my feedback seriously and take necessary steps to improve the cleanliness of your rooms and the training of your staff.

Great location

AC were not cooling

Room, the coffee shop downstairs, comfortable bed, clean room and shower

no coffee in room, construction noises very loud all day

Food & staff was good

There was strong fragrance of painting

price is too high compare to room size and facilities

Faysel from Express Inn in Hulhumalé provided us with excellent service at every moment. From the moment we arrived, Jassa, Faysel, and the ladies helped us with cleaning the rooms, preparing the breakfast, serving delicious mocktails, and offering tasty Indian dishes they make themselves. The location was perfect, close to the beach and many nice restaurants. There was some disturbance due to construction work, but they had informed us about it in advance. They are currently upgrading the building with a lift and a rooftop terrace. Overall, it was a wonderful experience!

Location - right next to beach and several restaurants, Bed was Comfortable, Bathroom was pretty clean.

The breakfast was plain. The service was under standard. Keep in mind that when you book the hotel, your card information will be stored. But they will only allow you to pay cash at the hotel. Payment with credit card can be done with a 5% charge.

Location, there are so many shops around.

Two male staff in the reception on my check in day, were so impolite and when my card couldn’t work I could tell they were irritated and not even that much patient. No smiling or nothing. So unprofessional!!! The guy that “supposed” to give me a tour of the room and explain a bit how everything works, dropped the luggage in front of the door and left saying in a really rude way: “THAT’S YOUR ROOM” by just pointing and then left. He didn’t explain anything about: WiFi, check in/check out timing, breakfast timing ecc…. Where in other hotels with the same pricing they give you an exceptional service. So disappointing.

The hotel is still under construction, no privacy whatsoever, they should keep the hotel closed until they are finished with construction. Scaffoldings were blocking the view, we got sea view room and scaffolding was blocking it, the constructions workers were working on those and could see our room and toilet now privacy

There’s no telephone in the room, and if you need something, you need to go down to the receptionist and ask them. No tissue refilling; the staff is unpleasant. Only 1 waiter from Nepal was kind. For the amount of money, you can find a better hotel with good service and value for customers. Exactly before 12.00 PM, someone knocked on my door and asked to check out as soon as possible in a rude way. You need to bring cash with you because at restaurants they only receive cash.

The staff needs to be more concerned about the customer's service. They were going to charge me for one more additional day if it wasn't for the intervention of booking.com customer support. Overall they were okay though. But not as expected.