Reviews of Jumeirah Olhahali Island Maldives 5 stars
North Male Atoll, 20339 North Male Atoll, Maldives
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Reviewed: 9 August 2025 · Stayed in August 2025
Verified review-
I recently booked a 3-night stay at Jumeirah Maldives Olhahali Island from August 5th to 8th, 2025. On August 3rd, I made the reservation, but within less than 12 hours, I realized I needed to make changes and immediately contacted the hotel. First, I politely asked for a cancellation and refund, explaining that it had only been a few hours since booking. This request was denied. Then, within 20 minutes of that response, I sent another request — this time asking to simply reschedule the stay to different dates, fully accepting that I wouldn’t receive a refund, but at least hoping for some flexibility. Unfortunately, Jumeirah’s response was equally disappointing. They told me that I could reschedule only if I paid the full amount again — essentially requiring a second payment of nearly $4,000 just to move the dates. The money I had already paid would not be transferred to the new dates, and no credit or voucher was offered. To me, this felt like a mockery of what hospitality should be. I didn’t receive a direct “no,” but rather a cold and robotic message saying: “Yes, you can reschedule — if you pay again.” This interaction made it very clear to me that Jumeirah is far more interested in taking your money than in creating a positive guest experience. Their customer service was robotic, unempathetic, and completely inflexible — exactly the opposite of what you’d expect from a luxury 5-star resort with top ratings. What made the contrast even more striking was my experience just two weeks earlier at OZEN LIFE MAADHOO, where I encountered a similar situation. I had to change my travel dates, and OZEN’s team handled it with understanding and professionalism. While they, too, couldn’t offer a refund, they happily allowed me to shift the reservation to new dates — no additional charges, no complications. Just respectful, human-centered service. As a business owner myself, I find Jumeirah’s policy absurd. The payment was already made.
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewvery bad experience ever I have ,
not in the level
Dear Mr. Munthir, Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret that your experience did not meet your expectations and sincerely apologize for the numerous issues you encountered. We are committed to addressing all these concerns and have initiated an internal review to improve our services. While we cannot change your recent experience, we would love the opportunity to welcome you again and provide you with the high standards of hospitality for which we are known. Thank you for bringing these matters to our attention. We value your feedback greatly as it helps us strive for continuous improvement. Sinrerely, Mohamed Ashraf General Manager Jumeirah Olhahali Island, Maldives
Dear Mr. Munthir, Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret that your experience did not meet your expectations and sincerely apologize for the numerous issues you encountere… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewWe rarely take the time with my wife to leave an evaluation on booking for the hotels we book but given the excellence of this establishment we are obliged to do so! We have rarely seen such a quality service! Thank you to Asif, Makua and Mahmoud for contributing to this wonderful moment. The Villas on stilts are incredible, the impeccable room cleaning service not to mention the restaurants where the food is excellent. Until the deposit of our luggage on the plane for our return, we were accompanied by staff who did not hesitate to wait as long as we did at the airport for boarding. In short, we highly recommend this hotel which deserves its success on Booking!
Dear Mr. Matthieu, Thank you so much for your heartfelt message and for taking the time to share such a glowing review. We are truly honored by your kind words and thrilled to hear that your experience with us was exceptional. It's wonderful to know that our team—Asif, Makuda, and Mahmoud—contributed to making your stay memorable, and that you enjoyed our stilt villas, the impeccable room service, and the quality of our restaurants. Your appreciation for the staff’s dedication, even during your departure at the airport, means a great deal to us. We sincerely appreciate your high recommendation and are delighted to be part of your memorable moments. We look forward to welcoming you back soon for another incredible experience. Sincerely, Mohamed Ashraf General Manager Jumeirah Olhahali Island
Dear Mr. Matthieu, Thank you so much for your heartfelt message and for taking the time to share such a glowing review. We are truly honored by your kind words and thrilled to hear that your experience with us was exceptional. It's w… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewFriendliness of the staff. Everyone was welcoming. Great food options. The hospitality was amazing.
Not private. Everyone can see you from the roof of the villa or from the other side of the island.
Dear Ms. Reema, Thank you for sharing your wonderful feedback and for awarding us a perfect 10 out of 10 rating for your recent stay. We are delighted to hear that you appreciated the friendliness of our staff, the welcoming atmosphere, and the great food options. It’s truly rewarding to know our hospitality made your experience memorable. We also appreciate your constructive feedback regarding the privacy aspect. Your comments help us identify areas for improvement, and we will certainly take this into consideration as we strive to enhance our guests’ experiences. We sincerely hope to welcome you back in the future and provide an even more satisfying stay. Sincerely, Mohamed Ashraf General Manager Jumeirah Olhahali Island, Maldives
Dear Ms. Reema, Thank you for sharing your wonderful feedback and for awarding us a perfect 10 out of 10 rating for your recent stay. We are delighted to hear that you appreciated the friendliness of our staff, the welcoming atmosphere, a… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewEverything at the highest level, great and professional staff, amazing food, gym with brilliant view and new equipment. The service is discreet and makes you feel great, awesome house on the water! They take care of every detail.
Dear Mr. Michal, Thank you very much for your glowing review and for awarding us a perfect 10 out of 10 rating for your previous stay. We are thrilled to hear that your experience was truly awesome and that every aspect—our professional staff, delicious food, gym with stunning views and modern equipment, and our water house—exceeded your expectations. Your kind words about our discreet service and attention to detail deeply motivate us to continue providing exceptional experiences for our guests. We truly appreciate your high recommendation and look forward to welcoming you back soon for another memorable visit. Sincerely, Mohamed Ashraf General Manager Jumeirah Olhahali Island, Maldives
Dear Mr. Michal, Thank you very much for your glowing review and for awarding us a perfect 10 out of 10 rating for your previous stay. We are thrilled to hear that your experience was truly awesome and that every aspect—our professional st… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewthe staff were very friendly and specially Thariq who assisted us in everything and manage our stay to be perfect. although they have 3 restaurants i believe they should have the option of buffet not only a la cat menus however the food taste was excellent
privacy of swimming pool in the water villas are not 100% , it was ok but not full privacy
Dear Ms. Meetha, Thank you for your wonderful feedback and for rating your recent stay with us a commendable 9 out of 10. We are delighted to hear that our staff, particularly Thariq, made such a positive impact on your experience and that he was able to assist you in every way to ensure a perfect stay. We appreciate your suggestions regarding our dining options. While we are thrilled that you enjoyed the excellent taste of our food, we value your input about adding a buffet option alongside our à la carte menus. Your feedback is invaluable as we continually strive to enhance our offerings. Additionally, we acknowledge your comments regarding the privacy of the swimming pool in the water villas. Your insights will be taken into consideration as we work toward improving the overall guest experience. Thank you once again for sharing your thoughts. We look forward to welcoming you back for another memorable stay. Sincerely, Mohamed Ashraf General Manager Jumeirah Olhahali Island, Maldives
Dear Ms. Meetha, Thank you for your wonderful feedback and for rating your recent stay with us a commendable 9 out of 10. We are delighted to hear that our staff, particularly Thariq, made such a positive impact on your experience and tha… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewA truly magical place! A small Heaven on earth! Everything was exceptional and the service is really tailored around every small personal need we had! Hats off to Stephanie who was instrumental throughout the stay!
Dear Mr. Elias, Thank you so much for taking the time to share your fantastic feedback. We are thrilled to hear that you enjoyed your stay and that you found our place to be a "small heaven on earth." So wonderful to know that our efforts to provide exceptional service and attention to detail made such a positive impact on your experience. We will certainly pass along your kind words to Stephanie, as she truly embodies our commitment to guest satisfaction. Once again, our heartfelt thanks and we look forward to welcoming you back for another magical experience in the future. Warm regards, Mohamed Ashraf General Manager Jumeirah Olhahali Island, Maldives
Dear Mr. Elias, Thank you so much for taking the time to share your fantastic feedback. We are thrilled to hear that you enjoyed your stay and that you found our place to be a "small heaven on earth." So wonderful to know that … Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewAbsolute Paradise, everything about the island was perfect, the rooms were huge and a lot bigger than other islands, the food choices and restaurants were absolutely incredible, snorkeling was great, I could not pick a single fault with the island
Dear Mr. Daniel Stephen, Thank you so much for your glowing 10 out of 10 feedback. We are thrilled to hear that you had an absolute paradise experience on the island. So great to know that you found the rooms spacious and enjoyed our incredible food choices and restaurants. We take great pride in providing a memorable dining experience and are delighted to hear that our snorkeling activities contributed to your enjoyment as well. Mr. Stephen, your kind words motivate us to continue delivering exceptional experiences to all our guests. If there is anything else you would like to share or if you plan to visit again, we would love to hear from you. Warm regards, Mohamed Ashraf General Manager Jumeirah Olhahali Island, Maldives
Dear Mr. Daniel Stephen, Thank you so much for your glowing 10 out of 10 feedback. We are thrilled to hear that you had an absolute paradise experience on the island. So great to know that you found the rooms spacious and enjoyed our inc… Show more
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewIt was picture perfect
Thank you so much for taking the time to share your outstanding 10 out of 10 rating of your recent experience with us! We are thrilled to hear that your stay was “picture perfect.” Your positive feedback means the world to us as it reflects our team’s commitment to providing exceptional service and memorable experiences for our guests. We’re delighted to know that you enjoyed all aspects of your visit. We look forward to welcoming you back soon for another wonderful stay. If there’s anything specific you would like us to prepare for your next visit, please don’t hesitate to let us know. Thank you once again for your kind words
Thank you so much for taking the time to share your outstanding 10 out of 10 rating of your recent experience with us! We are thrilled to hear that your stay was “picture perfect.” Your positive feedback means the world to us as it reflec… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewNot the Maldives Escape You Dream Of – Avoid Until Changes Are Made The Maldives should be about peace, seclusion, and nature, but this resort (Jumeirah) delivered none of that. My overwater villa, meant to be a tranquil retreat, felt more like a noisy harbor – endless motorboats passing by all day and seaplanes taking off LITERALLY!in front of me. Jetski as well pass right in fron of villas but it is minor distraction .Forget serenity when engines are your constant soundtrack. The staff did their best – our butler Sanji was super attentive and helpful , and the chef went above and beyond with every evening specials( only! For us )even made borscht, which was a surprising touch( for not Russian chef ). But none of this outweighs the resort’s biggest flaw – an absolutely unacceptable location for most expensive overwater villas that ruins the entire experience. Instead of solitude and ocean bliss, you’re stuck with boat traffic and noise that’s entirely out of place for the Maldives. The villas are new, spacious, and well-maintained. Water is crystal clear and sea world around are still beautiful and rich .No bicycles on the island – minor, but still noticeable. I left exhausted and frustrated. Until the management fixes these logistical issues, I wouldn’t recommend staying here. Paying for a Maldives getaway only to endure constant noise is simply unacceptable.
Dear Mr. David, Thank you for taking the time to share your feedback regarding your recent stay at Jumeirah. We sincerely apologize that your experience did not meet your expectations, especially in terms of the tranquility you hoped to find during your time in the Maldives. We understand your concerns about the noise from boat traffic and seaplanes near the overwater villas. Your description of the disruption caused by these factors is important to us, as we strive to create a peaceful environment that complements the natural beauty of the surroundings. We will be sure to address your feedback with our management team to explore potential solutions. We are delighted to hear that our staff, particularly Saajy, provided you with attentive service and that the culinary offerings exceeded your expectations. So gratifying to know that their efforts brought some enjoyment to your stay. We appreciate your comments regarding the villas themselves, as well as the natural beauty of the water and sea life. However, we regret that the overall experience was overshadowed by the logistical challenges you mentioned. Thank you once again for your honest feedback. It is essential for us to learn and improve, and we hope you might consider giving us another chance in the future. Your satisfaction is important to us, and we are committed to enhancing our guests' experiences. Warm regards, Mohamed Ashraf General Manager Jumeirah Olhahali Island
Dear Mr. David, Thank you for taking the time to share your feedback regarding your recent stay at Jumeirah. We sincerely apologize that your experience did not meet your expectations, especially in terms of the tranquility you hoped to fi… Show more
Reviewed: 12 February 2025 · Stayed in January 2025
Verified reviewAmazing staff and service. We were well taken care of by our butler for the stay Arif. Mahmoud from the beach bar was also very friendly and amazing! The villas are very luxurious and spacious. The food is also great especially the Peruvian Kayto restaurant. There are a lot of activities to do. Ideal for honeymoon goers.
The experience can vary a lot depending on the villa location
Dear Mr. Walid, Thank you so much for your incredible feedback regarding your recent stay at Jumeirah Olhahali Island. We are overjoyed to hear that you rated your experience a perfect 10 out of 10. So wonderful to know that our team, especially your butler Arif and Mahmoud, contributed positively to your experience. We take great pride in our dedicated colleagues who strive to provide exceptional service, and your kind words will be shared with them. We are thrilled that you enjoyed the luxurious and spacious villas, as well as your dining experience at our Kayto restaurant. So great to hear that you took advantage of the various activities we offer and found our property ideal for honeymooners. Your feedback is truly appreciated and motivates us to continue delivering memorable experiences for our guests. We hope to have the pleasure of welcoming you back for another unforgettable stay in the future. Kindest regards, Mohamed Ashraf General Manager Jumeirah Olhahali Island
Dear Mr. Walid, Thank you so much for your incredible feedback regarding your recent stay at Jumeirah Olhahali Island. We are overjoyed to hear that you rated your experience a perfect 10 out of 10. So wonderful to know that our team, esp… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewstaff is amazing great service arif is the best
Dear Ms. Reem, Thank you so much for your wonderful feedback regarding your recent stay at Jumeirah Olhahali Island. We are thrilled to hear that you rated your experience a perfect 10 out of 10. We are especially delighted to know that our staff impressed you with their amazing service. Arif truly exemplifies the level of hospitality we aim to provide, and I will make sure to pass along your compliments to him. Your satisfaction is our top priority, and it brings us great joy to know that we made your stay memorable. We sincerely appreciate your kind words and look forward to welcoming you back soon for another exceptional experience. Warm regards, Mohamed Ashraf General Manager Jumeirah Olhahali Island
Dear Ms. Reem, Thank you so much for your wonderful feedback regarding your recent stay at Jumeirah Olhahali Island. We are thrilled to hear that you rated your experience a perfect 10 out of 10. We are especially delighted to know that o… Show more
Reviewed: 23 January 2025 · Stayed in December 2024
Verified reviewReviewed: 27 November 2024 · Stayed in November 2024
Verified reviewAmazing view , welcoming staff, great kids club activity my kids had an amazing time with Sasha and Alexandra, loved the food best biryani ever.
Nothing
Dear Ms. Nora, Thank you so much for your outstanding 10 out of 10 feedback. We are thrilled to hear that you enjoyed the amazing views, experienced our welcoming staff, and that your kids had a fantastic time at the kids club. We are also delighted to learn that you loved the food and that our biryani was the best you've ever had. Your kind words motivate us to continue providing exceptional experiences for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable visit in the future. Sincerely, Mohamed Ashraf General Manager
Dear Ms. Nora, Thank you so much for your outstanding 10 out of 10 feedback. We are thrilled to hear that you enjoyed the amazing views, experienced our welcoming staff, and that your kids had a fantastic time at the kids club. We are a… Show more