Reviews of Kaani Village & Spa

Dear Umma, Thank you for your feedback about your recent stay with us. We appreciate you taking the time to share your concerns. After reviewing our records, we'd like to address some of the points you raised. Our housekeeping logs show that on April 26th, we responded to your request for toilet cleaning and towel replacement. On April 27th, our records indicate you requested only water service and declined room cleaning. For April 28th and 29th, our staff noted that the Do Not Disturb sign was displayed on your door, which prevented our team from providing housekeeping services. Regarding your room assignment, we understand you were expecting a pool view room and received a family room with balcony instead. We apologize if this was presented as an upgrade but didn't meet your expectations. We're sorry to hear about your experience with the late checkout request, but during this time we were full and we did not have any option to extend the stay. However we do provide lounge services at Kaani Palm for all our guests which they can rest and take a shower before their transfer. We strive to provide a hotel experience that goes well beyond what guests might expect from an Airbnb, and we regret that your stay fell short of this standard. Your feedback helps us identify specific areas for improvement. Thank you again for your candid assessment.

Dear Umma, Thank you for your feedback about your recent stay with us. We appreciate you taking the time to share your concerns. After reviewing our records, we'd like to address some of the points you raised. Our housekeeping logs sh… Show more

Dear Chloe, Thank you for sharing your feedback about your experience with our booking process. We sincerely apologize for the confusion and disappointment you encountered. We'd like to clarify that you were relocated to our Kaani Palm Beach property, which is our 4-star accommodation, rather than Kaani Beach Hotel as mentioned in your review. However, we fully understand that this distinction doesn't change the fact that you specifically chose Kaani Village for its less commercial and more serene atmosphere, and we failed to honor your preference. We regret that our staff presented this change as an "upgrade" without acknowledging your disappointment or offering a genuine apology. Despite the relocated property having equivalent or higher amenities, we recognize that it didn't provide the specific experience you were seeking when you made your reservation. Your feedback highlights an important area where we need to improve our communication and guest relations. When operational needs require us to relocate guests, we should better acknowledge the guests' original preferences and handle such situations with greater empathy. Thank you for bringing this matter to our attention. We will use this as a learning opportunity to better serve our future guests. Thank you Kaani Hotels Team

Dear Chloe, Thank you for sharing your feedback about your experience with our booking process. We sincerely apologize for the confusion and disappointment you encountered. We'd like to clarify that you were relocated to our Kaani Pal… Show more