Reviews of Crossroads Hotel Blantyre
Kabula Hill, Blantyre, Malawi
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great and the room was great, I really enjoyed my stay at crossroads.
Wifi was weak.
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewStaff were excellent
Nothing
Reviewed: 29 July 2025 · Stayed in July 2025
Verified review1. Security of the place. 2. Great staff in the car park and the reception 3. Nice meals 4. Room environment and set up
Delivery of meals and explanations to customer enquiries during deliveries needs some improvement.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 April 2025 · Stayed in February 2025
Verified reviewThe staff is very helpful and ready to serve. The room was spacious overlooking a lovely view of the mountains in Blantyre. The room was clean and had everything you would need on a business trip.
The breakfast was more than enough to eat however, there were not many options of food that was not "fried", or starchy. I always end up eating the green beans for breakfast coupled with an omelet as the other options are too oily or deep fried.
Dear Temcke, thank you for taking the time to complete the survey about your stay at Crossroads Hotel - Blantyre. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We've heard your concerns regarding breakfast and will do our best to improve. We hope to see you at Crossroads Hotel - Blantyre again soon! Kind regards, Crossroads Hotel - Blantyre
Dear Temcke, thank you for taking the time to complete the survey about your stay at Crossroads Hotel - Blantyre. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We'… Show more
Reviewed: 20 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewThe Crossroads is a hotel where the staff really makes the place. Impeccable service and a big big thank you to the room cleaning staff that just did the room perfectly for 10 days straight (2 consecutive bookings).
The only issue at the Crossroads is that rooms are very inconsistent. The rooms on the 1st and 2nd floor have in my experience been a bit less clean and the amenities (shower/toilet) tend to be quite older. I wish there was more consistency.
Dear Zoé, Thank you for your feedback, and for taking the time to write about your visit. We would like to assure you that we will make sure our rooms on the 1st and 2nd floor are in uniform and consistent with the rest of the rooms. We look forward to welcoming you back to Crossroads Hotel Blantyre soon! Kind regards, Praise Pingasa Sales & Marketing Executive
Dear Zoé, Thank you for your feedback, and for taking the time to write about your visit. We would like to assure you that we will make sure our rooms on the 1st and 2nd floor are in uniform and consistent with the rest of the rooms. We… Show more
Reviewed: 25 January 2025 · Stayed in November 2024
Verified reviewReviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 28 November 2024 · Stayed in November 2024
Verified reviewReviewed: 19 November 2024 · Stayed in November 2024
Verified reviewReviewed: 16 October 2024 · Stayed in September 2024
Verified reviewVariety of foods at breakfast. Quick check in
The telephone in the room was not working which made ordering room service an inconvenience
Dear Martha, thank you for taking the time to complete the survey about your stay at Crossroads Hotel - Blantyre. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We apologize for the inconvenience you had with the telephone in your room, we will make sure it does not happen again. We hope to see you at Crossroads Hotel - Blantyre again soon! Kind regards, Crossroads Hotel - Blantyre
Dear Martha, thank you for taking the time to complete the survey about your stay at Crossroads Hotel - Blantyre. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We ap… Show more
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewRude staff who did not give a room although I had a confirmation.
Rude
Thank you for your response. we appreciate your honest feedback. we do hope that you choose Crossroads Hotels Blantyre again. Please note that as communicated and as per email sent, we were fully booked on the dates you had made your reservation, and all rooms were blocked as per proof sent to your email and booking.com is aware all rooms had been blocked during those dates. However, we truly apologize for the experience
Thank you for your response. we appreciate your honest feedback. we do hope that you choose Crossroads Hotels Blantyre again. Please note that as communicated and as per email sent, we were fully booked on the dates you had made your reserv… Show more
Reviewed: 9 August 2024 · Stayed in June 2024
Verified reviewThe location is good , parking facilities and game zone for kids
The food was not to great.
Thank you for your response. we appreciate your honest feedback. we do hope that you choose Crossroads Hotels Blantyre again. We will make an active effort to reconcile all issues you might have faced during your stay.
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewThe hotel features a very good Indian restaurant. Other restaurant are available in the mall adjacent to the hotel.
Thank you for your response. we appreciate your honest feedback. we do hope that you choose Crossroads Hotels Blantyre again. We will make an active effort to reconcile all issues you might have faced during your stay.
Reviewed: 17 June 2024 · Stayed in June 2024
Verified reviewReviewed: 14 June 2024 · Stayed in June 2024
Verified reviewReviewed: 5 June 2024 · Stayed in May 2024
Verified reviewi have stayed in this hotel a few times and never had a problem
all ok
Thank you for your response. we appreciate your honest feedback. we do hope that you choose Crossroads Hotels Blantyre again. We will make an active effort to reconcile all issues you might have faced during your stay.
Reviewed: 30 April 2024 · Stayed in April 2024
Verified reviewThe location and friendly staff who were attentive and helpful
No extra blankets, the nights were cold. But everything else was great
Dear Vanette, Thank you for taking the time to complete the survey about your stay at Crossroads Hotel - Blantyre. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We will make sure we have extra blankets on your next stay. We hope to see you at Crossroads Hotel - Blantyre again soon! Kind regards, Crossroads Hotel - Blantyre
Dear Vanette, Thank you for taking the time to complete the survey about your stay at Crossroads Hotel - Blantyre. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We … Show more
Reviewed: 26 March 2024 · Stayed in March 2024
Verified reviewthe staff are always friendly and helpful
the kettle in the room leaking
Thank you for your response. we appreciate your honest feedback. we do hope that you choose Crossroads Hotels Blantyre again. We will make an active effort to reconcile all issues you might have faced during your stay.
Reviewed: 29 February 2024 · Stayed in February 2024
Verified reviewReviewed: 26 January 2024 · Stayed in December 2023
Verified reviewBreakfast was nice, good food and excellent service from staff.
Nothing.
Thank you for choosing to stay at Crossroads Hotel Blantyre. We are delighted that you have enjoyed our hospitality and services. We value your time, and we welcome you back in the future.