Reviews of Mitengo House

Exceptional Stay in a Stunning Location! The location is fantastic—convenient and beautiful, making it the perfect base to explore the area. The bar staff and cleaning team were incredibly friendly and attentive. A special shout-out to the two ladies at reception who made check-in smooth and effortless with their warm hospitality. The room was stunning, spacious and thoughtfully designed, and the bathroom was absolutely gorgeous—a perfect touch of luxury. Every morning started off right with the amazing breakfast spread. The variety was impressive, catering to different tastes and preferences.

Upon arrival, I encountered a very unprofessional and discourteous reception experience from the gentleman at the front desk. Despite being quoted a specific rate prior to check-in, I was charged an additional US$58, which was explained the they charge their own rate of exchange and not that of Bookings.com. Out of the six hotels I stayed in across Africa, this was the only establishment that altered the rate upon arrival. And he was most adamant that this is the way it is and he will have to call management to alter - which confirmed my annoyance of waiting and wasting my time, after traveling and being tired and frustrated. If you can alter it SIR you should not be charging a different rate on Bookings.com this is setting false expectations for customers. Moreover, I was not informed in advance that the lodge operates on solar power, which meant there was no access to plug/socket electricity in the mornings and sometimes in the early evenings—a major inconvenience. The Wi-Fi connection was extremely unreliable, making it challenging to work or stay connected during the day. Overall, while the property itself was beautiful and might even have potential, the lack of transparency and poor service left a negative impression. I hope management addresses these issues to improve future guest experiences.

Lovely and quiet. I slept really well and dinner was great.

I had a great time, came to unwind after a two weeks of hiking around the country. The rooms were great, well equipped and well designed, and the shower was absolutely fantastic! Staff were also very nice and pleasant

Breakfast, was a little too small and disappointing though there were plenty of different options to choose from. Also I do think their exchange rate is abit unfair if you pay by card, advise to pay in cash.

The location, the staff, and the restaurant and lobby area are all noteworthy aspects.

Room amenities; lights off frequently, and even though they say there's a backup generator, it is not automatic, and only the lights are working. There is no charging, and in my room, the Wi-Fi is not working during light cutoffs. DStv is not working, and the AC is not working properly. It's too costly, but less service is provided compared to other hotels in the town. My room quality was below par compared to the price I paid.

Very comfortable ticks all the boxes for work travel.

No hot water , Geyser may not have been working , not sure ? I did mention to reception but I don't think anything was to remedy the problem !

The lodge was nice, quiet, serene and our room was very clean.

The power was out and there was a lack of transparency about the situation. Staff had different opinions on why we didn’t have power as well as when they would turn on the back up generator.

Basic breakfast but okay. Good location wonderful staff, and beautiful experience

Beautiful surroundings and decor. Reception Staff were extremely helpful.

All good, but dinner menu could be more varied.

Beautiful boutique hotel with comfortable rooms, lovely common spaces, and friendly and attentive staff. The pool and garden area is a nice touch. Restaurant is simple but quality and food arrives quickly. Wifi is strong for work and available throughout the property. Shower is hot.

None.

Staff are very friendly and helpful. Style of the hotel is modern, African, stylish, luxury.