Reviews of Hotel Aalada Playa del Carmen
Calle 10 norte Bis entre Avenida 15 y Avenida 10 Aalada, 77710 Playa del Carmen, Mexico
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location is pretty decent
Found a cockroach on our bed the first hour we checked in. The property did not refund or cancel either of our nights. We were advised to move into another room/hotel but neither of those options would work because of our fear of the cleanliness of their hotel. Bathroom was also worn down and the AC was leaking into the wall. Would not recommend at all.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation , value , cleanness , perfect hotel I always Come Back to this hotel . And Maria the housekeeper is the best
Hello Estera Thank you so much for your wonderful words! We’re thrilled to know you consider our hotel perfect in terms of location, price, and cleanliness — and even more grateful that you choose to return to us regularly. A special thank you for recognizing María, our housekeeper. She is truly dedicated and takes great pride in her work, and we will be sure to share your kind words with her — they will mean a lot. It’s always a pleasure to welcome you, and we look forward to seeing you again very soon!
Hello Estera Thank you so much for your wonderful words! We’re thrilled to know you consider our hotel perfect in terms of location, price, and cleanliness — and even more grateful that you choose to return to us regularly. A special thank … Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLocation Room cleanliness Staff Communication Maria J was an exceptional housekeeper
Nothing
Hello Andree Thank you so much for your wonderful review! We’re thrilled to hear that everything met your expectations — from our location and the cleanliness of the room to the service provided by our team. It’s especially lovely to know that María J made such a positive impression; we’ll be sure to pass along your kind words to her. Your appreciation means a lot to all of us, and we truly hope to welcome you back for another excellent stay in the future!
Hello Andree Thank you so much for your wonderful review! We’re thrilled to hear that everything met your expectations — from our location and the cleanliness of the room to the service provided by our team. It’s especially lovely to know t… Show more
Reviewed: 15 June 2025 · Stayed in March 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe pool was great because it was very hot when we stayed. We also appreciated the fridge in our room. Aircon was also lovely.
nothing
Hello Christine Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our guesthouse and that the location was convenient for exploring Playa del Carmen. It’s wonderful to know that the pool was a refreshing relief during the warm weather, and that the in-room fridge and air conditioning helped make your stay even more comfortable. We're truly glad everything met your expectations, and we hope to have the pleasure of welcoming you back again soon!
Hello Christine Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our guesthouse and that the location was convenient for exploring Playa del Carmen. It’s wonderful to know that the pool was a… Show more
Reviewed: 12 May 2025 · Stayed in February 2025
Verified reviewThe hotel is a few streets away from the noisy party bars in Playa Del Carmen, but close enough to walk to any of the restaurants. Lovely courtyard with small pool on the other side of the keypad-locked front gate. Rooms are on 3 floors overlooking the trees in the courtyard, where they also provide filtered drinking water. Rooms are roomy and have all the expected amenities, including chairs outside to enjoy the warm weather.
We stayed on two occasions, going to/from Cozumel; unfortunately, our second one-night stay was severely marred by our hotel room being broken into. Even though there was video footage of the intruder in the courtyard it seems strange that someone could get in so easily and then found at least 2 rooms on the ground floor with the windows unlocked (ours was not the only one broken into). I admit, we did not check the windows before we left for dinner - a mistake we won't make again - and that cost us 2 laptop computers. Thank goodness our passports were in the safe, which was not compromised. The hotel did refund that night's stay once we reported it, though.
Hello Robert Thank you very much for taking the time to share your detailed feedback. We're truly grateful that you chose to stay with us, and we're glad you enjoyed the peaceful location, charming patio, and the comfort of our spacious rooms. It's encouraging to hear that you appreciated the calm atmosphere away from the busy nightlife, while still being close to restaurants and attractions. We are sincerely sorry for the unfortunate incident during your second stay. While safety is one of our priorities and we do take preventive measures—including secured entrances and surveillance—this situation highlighted an area that needed immediate improvement. Since then, we’ve reinforced our protocols and security checks, including ensuring all windows are verified and secured after each check-out and before new arrivals. We're also working with our team to prevent similar incidents in the future. We appreciate your understanding and honesty, and we thank you again for recognizing the efforts we made to respond to the situation. We truly hope you’ll give us the opportunity to host you again under better circumstances.
Hello Robert Thank you very much for taking the time to share your detailed feedback. We're truly grateful that you chose to stay with us, and we're glad you enjoyed the peaceful location, charming patio, and the comfort of our spac… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewLovely stay in the center of PDC. The room was nice and great shower as well. The pool and shared patio were wonderful.
At night you do get a lot of noise of the nightclubs nearby so bring earplugs + the airco only worked so-so, which kept us awake in a 30 degree celsius night.
Hello LotteReist Thank you so much for sharing your experience with us! We’re truly happy to hear that you enjoyed your stay in the heart of Playa del Carmen, and that you found the room, shower, and especially the shared patio and pool area to your liking—it’s always rewarding to know that our guests can relax and feel at home. We’re also grateful for your constructive comments. We understand how important a good night’s sleep is, and we’re sorry for the disturbance caused by nearby nightlife and the air conditioning not performing at its best. We’ll be sure to check the AC unit in that room and continue looking for ways to improve insulation and comfort for our guests who are sensitive to noise. Your feedback helps us grow, and we hope to welcome you again in the future for an even more comfortable and peaceful stay.
Hello LotteReist Thank you so much for sharing your experience with us! We’re truly happy to hear that you enjoyed your stay in the heart of Playa del Carmen, and that you found the room, shower, and especially the shared patio and pool are… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewPrivate courtyard feel with ample sun beds and a lovely swimming pool
Nothing all was good
Hello Dave Thank you so much for your kind words! We're delighted to hear that you were pleasantly surprised by our little oasis. It's wonderful to know that you enjoyed the private patio atmosphere, the spacious loungers, and our beautiful pool — we designed these spaces with relaxation in mind, and it means a lot that they added to your experience. We're especially glad that everything met your expectations. Your satisfaction is our greatest reward, and we hope to welcome you back soon for another peaceful and memorable stay.
Hello Dave Thank you so much for your kind words! We're delighted to hear that you were pleasantly surprised by our little oasis. It's wonderful to know that you enjoyed the private patio atmosphere, the spacious loungers, and our b… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewThe room was a very good size and the beds very comfortable.
The shower head was not great, needs fixing
Hello Samantha Thank you very much for taking the time to share your feedback. We’re glad to hear you enjoyed the comfort of the bed and the spaciousness of the room — we know how important a good night's rest is during your travels. We’re truly sorry about the noise from the nearby bar and appreciate your understanding despite this external factor. We're also grateful you mentioned the showerhead issue; we’ll make sure our maintenance team addresses it promptly to improve the overall experience. We hope to have the chance to welcome you back and provide an even better stay.
Hello Samantha Thank you very much for taking the time to share your feedback. We’re glad to hear you enjoyed the comfort of the bed and the spaciousness of the room — we know how important a good night's rest is during your travels. W… Show more
Reviewed: 8 May 2025 · Stayed in February 2025
Verified reviewGreat location
Room was a bit austere
Hello Chris Thank you for sharing your experience with us. We're pleased to know you appreciated our location — being close to key spots is something many of our guests value. We also appreciate your honest comment regarding the room. While we aim for a clean and functional design, we understand that preferences can vary, and your feedback helps us consider ways to enhance the ambiance and comfort. We hope to welcome you back again soon and offer an even better stay.
Hello Chris Thank you for sharing your experience with us. We're pleased to know you appreciated our location — being close to key spots is something many of our guests value. We also appreciate your honest comment regarding the room. … Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewLocation was nice
The noise level at night made it very difficult to sleep. The nearby busy street remained loud until 2 am, and this wasn't mentioned during the booking process. The room itself was quite different from the photo online, which showed a large window, while our room had a very small one with an external view. While the room was clean, the overall finishing and quality were subpar. Despite being advertised as a 4-star hotel on google, it felt more like a 2.5 or perhaps a 3-star property. Additionally, the electronic key lock was repeatedly glitchy, often requiring at least five attempts to unlock the door.
Hello Muneeb Thank you for taking the time to share your experience. We're glad to know that you appreciated our location, which many guests find convenient for exploring Playa del Carmen. We’re truly sorry to hear that your stay did not meet your expectations. While we understand how disruptive noise can be, especially at night, please note that being in a central area can sometimes come with the sounds of the surrounding neighborhood—something unfortunately beyond our control. Regarding the room photos, we want to assure you that all our images are recent and reflect the different room types we offer. It’s possible that the room assigned did not match the one you expected, and we would have been happy to clarify or make adjustments during your stay. As a boutique hotel, we focus on offering a personalized experience rather than standardized services associated with a star rating system. We aim to provide a welcoming, well-located, and clean environment with character, rather than luxury or chain-style accommodation. We also apologize for the inconvenience caused by the electronic lock—we have already passed this feedback to our maintenance team to ensure it's addressed promptly. Thank you again for your feedback—it helps us improve and better serve our future guests.
Hello Muneeb Thank you for taking the time to share your experience. We're glad to know that you appreciated our location, which many guests find convenient for exploring Playa del Carmen. We’re truly sorry to hear that your stay did n… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewI had a fantastic experience during my stay! The location is absolutely perfect — close to everything you might need. The property looks exactly like the photos, which was a pleasant surprise. My room was spotless, comfortable, and well-appointed. The bed was especially comfortable, ensuring a great night’s sleep. Even though my room faced the street, the noise cancellation was excellent — I wasn’t disturbed at all. I highly recommend this place and would definitely stay here again!
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Hello Yarelis Thank you so much for your thoughtful and detailed review! We're thrilled to hear that your stay was exceptional and that you found our location so convenient—it really is one of the highlights of being here. It’s also great to know that the room met your expectations and matched the photos, as we strive to present our property as honestly and accurately as possible. We're especially happy that you found the space clean, well-equipped, and that the bed provided a restful sleep—comfort is key to a good stay! Your note about the sound insulation is also appreciated, and we're glad it made your stay peaceful despite the room facing the street. Thank you again for your kind recommendation. It would be a true pleasure to welcome you back on your next visit to Playa del Carmen!
Hello Yarelis Thank you so much for your thoughtful and detailed review! We're thrilled to hear that your stay was exceptional and that you found our location so convenient—it really is one of the highlights of being here. It’s also gr… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewLocation
There was a power outage with no water and electricity for about an hour and we were left in the room with no fan or AC or lights or running water in the heat of 32 degrees celsius. When tried calling the hotel staff, there was no response from them and they just kept informing that their colleagues will look into this but gave no timeline or alternatives.
Hello Siddharth Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during the power outage. We understand how uncomfortable it must have been without electricity, water, or cooling during such a hot period, and we regret that you were left without clear communication at that time. Please know that the situation you encountered was unfortunately beyond our control, but we are committed to ensuring that issues like this are properly handled in the future. We truly appreciate your patience and will work with our team to ensure better communication and support during any unforeseen circumstances. We hope you’ll consider staying with us again, and we will strive to make your next experience more comfortable.
Hello Siddharth Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during the power outage. We understand how uncomfortable it must have been without electricity, water, or cooling during such … Show more
Reviewed: 10 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewI absolutely loved my stay at Aalada. I loved the central location and the amazing rooms. I can’t wait to come back here again.
Hello Sarah Thank you so much for your lovely words! We’re thrilled to hear that you absolutely loved your stay at Aalada and that you enjoyed both our central location and the comfort of our rooms. It's always wonderful to know when guests are already looking forward to coming back — we truly can’t wait to welcome you again! Warm regards from all of us at Aalada!
Hello Sarah Thank you so much for your lovely words! We’re thrilled to hear that you absolutely loved your stay at Aalada and that you enjoyed both our central location and the comfort of our rooms. It's always wonderful to know when g… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewThere isn't any reception so it's more like an air BnB. Sleeping was difficult on the 3rd floor because of the really loud noise from the clubs nearby. The qr code to scan to chat with "reception" in my room didn't work. Otherwise the place was nice and clean.
Hello Orla Thank you very much for taking the time to share your experience. We’re glad to hear that you found the place nice and clean — it truly means a lot to us. We’re sorry to know that the noise affected your rest and that the QR code in your room wasn’t working properly. Your feedback helps us identify where we can improve, and we’ll be sure to look into this to provide a smoother experience for future guests. Thank you again for staying with us, and we hope to have the opportunity to welcome you back under more peaceful conditions.
Hello Orla Thank you very much for taking the time to share your experience. We’re glad to hear that you found the place nice and clean — it truly means a lot to us. We’re sorry to know that the noise affected your rest and that the QR cod… Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReally nice hotel right in the center with a balcony, nice pool and friendly staff.
You have to park in the street and pay extra, but it’s cheap.
Hello Viktoria Thank you so much for your kind words and for taking the time to share your experience! We’re truly happy to know that you enjoyed your stay with us — from the central location and the balcony views to the pool and the warm service from our team. It’s wonderful to hear you’d love to return, and we would absolutely love to welcome you back anytime. We appreciate your note about parking as well. While we don’t have private parking, we’re glad to hear the nearby street options worked out for you. Thanks again and we hope to see you soon!
Hello Viktoria Thank you so much for your kind words and for taking the time to share your experience! We’re truly happy to know that you enjoyed your stay with us — from the central location and the balcony views to the pool and the warm … Show more
Reviewed: 16 March 2025 · Stayed in February 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewClean spacious rooms, nice pool area, friendly staff.
Hello Jagoda Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our spacious and clean rooms, as well as our lovely pool area. It's great to know that our staff made a positive impression on you. We truly appreciate your recommendation and hope to welcome you back soon!
Hello Jagoda Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our spacious and clean rooms, as well as our lovely pool area. It's great to know that our staff made a positive impression on you. We truly app… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewGreat position handy for town centre and beaches.Pleasant courtyard with trees and refreshing pool,sun beds.Room spacious and well equipped. Coffee provided and water cooler on patio Make sure you download key codes for gate and apartment. Any issues dealt with promptly
Wardrobe too short.
Hello Jeremy Thank you for your wonderful review! We’re delighted to hear that you enjoyed the location, the patio, and the amenities we offer. We also appreciate your feedback about the wardrobe, and we’ll look into that. It’s great to know that any issues you had were resolved quickly. We hope to welcome you back soon for another relaxing stay!
Hello Jeremy Thank you for your wonderful review! We’re delighted to hear that you enjoyed the location, the patio, and the amenities we offer. We also appreciate your feedback about the wardrobe, and we’ll look into that. It’s great to kno… Show more
Reviewed: 9 March 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in January 2025
Verified reviewPerfect location close to the main busy area in Playa del Carmen without the late night noise. Big comfy bed and was nice to have a small kitchenette area to have breakfast. The staff were lovely and the ease of check-in/out was perfect for us!
There is construction in the land next to the property so early morning was very loud with the construction noise. Thankfully we went out during the day so by the time we were back in the evening it had stopped.
Hello Naina Thank you for your kind feedback! We're glad you enjoyed our location, comfortable bed, and the friendliness of our staff. We apologize for the construction noise, though unfortunately, it's out of our control. We're happy to hear it didn't impact your overall stay.
Hello Naina Thank you for your kind feedback! We're glad you enjoyed our location, comfortable bed, and the friendliness of our staff. We apologize for the construction noise, though unfortunately, it's out of our control. We're… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewa decent coffee maker with coffee
there is no reception area, in fact door to courtyard is locked and requires a code. only maids on staff, most unfriendly limited help. there are hotels in the same area same price that are a 100% better value. We have stayed in Playa 4 times in 3 months and will never stay in this property again.
Hello Mark Thank you for sharing your thoughts. We’re sorry to hear that your experience didn’t meet your expectations. We appreciate your feedback and will use it to improve.
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewIdyllic location just far enough away from crowds to be mostly peaceful. Room very comfortable and functional. Although no reception, response to questions or requests very quickly answered over WhatsApp. Small pool was clean and lovely central atrium just tops off the whole place. Totally recommended.
There's a local disco that doesn't shut down until 2am-ish, but that didn't spoil our stay.
Hello Robert Thank you for your kind feedback! We’re delighted you enjoyed our peaceful location, comfortable room, and the central courtyard. We appreciate your understanding regarding the local noise, and we’re happy it didn’t affect your stay. We hope to welcome you again soon!
Hello Robert Thank you for your kind feedback! We’re delighted you enjoyed our peaceful location, comfortable room, and the central courtyard. We appreciate your understanding regarding the local noise, and we’re happy it didn’t affect your… Show more
Reviewed: 18 February 2025 · Stayed in January 2025
Verified review