Reviews of Amaka Calma Tulum 4 stars
Calle 9 Sur, por 10 Sur y 12 Sur, S/N Zona 9 Col. La Veleta, 77760 Tulum, Mexico
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewPretty property, well decorated and spacious apartment
the sofa bed was small for 2 people
Good morning. We appreciate your rating and comment. We're glad you enjoyed it. We hope to see you again. Best regards!
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe staff was very nice, very helpful and ready to help. Location was super good. The room and facilities were also very good.
The breakfast was a bit too basic, and they had very few staff to handle the tables. The staff did the best they could to serve adequately, but we had to clean the plates several times ourselves.
Good morning, we appreciate your comment and rating, we are happy to provide you with the best service, we regret the details, our breakfast is complimentary and continental, so it is basic and the same thing is served every day, we hope to receive you again in the future. ☺️ AMAKA CALMA TULUM🌸
Good morning, we appreciate your comment and rating, we are happy to provide you with the best service, we regret the details, our breakfast is complimentary and continental, so it is basic and the same thing is served every day, we hope to… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewPool and the rooms were great. Location is perfect 👌
Breakfast was not good. Limited options and they are not even there. We had to find staff to ask for the juice, the milk... We had to even wash our own dishes.
We appreciate your comments and rating. We're glad you enjoyed your room and its amenities. Our complimentary breakfast is Continental, so it's basic and we serve the same thing every day. We look forward to welcoming you again. Best regards. AMAKA CALMA TULUM🌸
We appreciate your comments and rating. We're glad you enjoyed your room and its amenities. Our complimentary breakfast is Continental, so it's basic and we serve the same thing every day. We look forward to welcoming you again. Bes… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in March 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewNoting at all.
We unfortunately spent a night in that apartment and it was really a very bad experience. The whole place is very dirty, barely and absolutely not enough maintained. Here are main defects, which made us to leave early: - messy and very dirty apartment - the broken window handle in the bathroom - it wasn’t possible to lock it, it means we felt very unsafe - molty blinds in the bedroom - just one and very dirty chair in the patio - broken chairs in the kitchen - extremely noisy fridge - dirt and simply disgusted feeling everywhere within apartment, all surfaces was sticky and everywhere were after painting stains - dirty and bad smelling sofa - cracked wooden terrace wood int the patio - dirty private pool in the patio - missing hair dryer - the big pool and deckchairs were stained by bird’s excrements - eating area was also very dirty, all dishes ( cups, glasses, cutleries) were stained and dirty - food was simply awful and undone
Good morning, we appreciate your comments. We regret that your stay was not as expected and that you had to leave the property. We would have loved to know the circumstances at the hotel, as we could have mediated and found a positive solution, trying to preserve the good experience and your comfort. At the hotel, we offered you the option of changing your room with an upgrade, however, without adequately explaining the situation, you decided to leave the property. We are dismayed that you did not inform us of these points in advance before leaving. We are always available to help our guests have a pleasant and comfortable stay. Our rooms undergo complete inspections before being delivered to guests, and at check-in, we inform guests that they can mention any details so we can assist them. Our maintenance processes are ongoing to prevent deterioration of the rooms and the appliances included. Our reception desk is always available to receive comments and provide assistance as soon as possible. We would have loved to have done more for you and been able to commemorate your experience. We hope you'll give us the opportunity to welcome you back again so we can meet your expectations. AMAKA CALMA TULUM🌸
Good morning, we appreciate your comments. We regret that your stay was not as expected and that you had to leave the property. We would have loved to know the circumstances at the hotel, as we could have mediated and found a positive solut… Show more
Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewBig and comfortable rooms with kitchen, living room, bathroom and bedroom. Spacious and clean. The breakfast is not great. Funny smell in the room. Gym is ok. Location ok. Happy with the free access to bikes.
We appreciate your comment and rating. We hope your stay was comfortable. We take note of your comments to improve our services and the quality of our rooms. We look forward to your visit soon. AMAKA CALMA TULUM🌸
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewBeautiful landscape, very tropical. Clean, large room with decent kitchen but not well stocked with salt/pepper, spices, dish towels or plastic containers. Nice shower with warm water. Washer/dryer great to have. Breakfast served on outdoor patio is good, best waffles. Staff is very friendly and helpful. Nice to have free bicycles.
Kitchen not well stocked, location far from amenities like grocery store and bank.
Good morning, we appreciate your comment and rating. We're happy that you enjoyed your stay with us. We hope you'll visit us again. We'll take note of any improvements we can make to our room amenities for a more complete experience. Best regards! AMAKA CALMA TULUM🌸
Good morning, we appreciate your comment and rating. We're happy that you enjoyed your stay with us. We hope you'll visit us again. We'll take note of any improvements we can make to our room amenities for a more complete experi… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in February 2025
Verified reviewReviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 February 2025 · Stayed in January 2025
Verified reviewThe quietness.
Good morning, we appreciate your comment and rating, as well as your preference. We are happy that your stay with us has been comfortable, we hope to receive your visit again. AMAKA CALMA TULUM🌸
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewProximity of eating spots nearby. Very comfortable beds, clean pretty rooms. Nice pool and its surroundings. Free bikes for the guests to use are really great because Tulum is perfect for biking in general.
The property seems larger and more polished in the pictures than in reality. It felt it needs better maintenance, many things were not neat, cracks in wall, stairs, bumpy wooden deck around the pool, sun chairs with bird poops, many small details which affect the overall quality of experience. There were consistently leaves in the pool due to the nearby deciduous trees - but we have seen the staff trying to clean it. The bikes they provide need to be checked once in a while if they offer them, their conditions were not ideal. It seemed first days guests had to wash their dishes after the breakfast but the last morning there was a staff member doing that, it only felt a bit like a hostel, not a big deal just little confusing.
Good morning, we send you a cordial greeting. We appreciate your comments and rating. We hope that your stay with us has been pleasant. We always invite our guests to notify us at reception of any request and as soon as possible our staff will be supporting them. The hotel's location is in an area where humidity levels are very high in general. So the rooms are kept in constant maintenance in order to be able to reduce the humidity as far as possible. We regret completely that we have not met our expectations, but sadly it is an issue that is out of our control. We always try to provide the best maintenance for all areas in general so that our guests can enjoy our facilities to the fullest. AMAKA CALMA TULUM
Good morning, we send you a cordial greeting. We appreciate your comments and rating. We hope that your stay with us has been pleasant. We always invite our guests to notify us at reception of any request and as soon as possible our staff w… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe complex is stylishly designed surrounded by a lot of trees and plants. The wood makes it look cosy. The deck garden rooms are spacious, with a private terrace with hammocks to chill on. Washing machine and hair dryer worked well. Bed was comfortable and good hot water pressure. Staff were helpful at reception and maintenance. Breakfast was good. We enjoyed the beach club access. Parking in front of hotel.
However, this hotel has a serious humidity and mould problem. As soon as you step close to the outer door, you immediately smell the humidity. Even though we opened everywhere, and put both the ACs on dehumidifier, the smell was still very strong. Green mould spores are visible on walls and ceilings, which is very unhealthy and concerning. Some clothes we left out, absorbed the smell. It is something which seriously you need to take into consideration. Also, i found it surprising that guests had to wash the breakfast plates and whatever they used during breakfast, in the sink provided. Not usual in hotels. Also, the private deck pool was only cleaned once after our arrival. It was full of leaves and debris, so we could only use it once. I think it's time for a renovation.
Good morning, we send you a cordial greeting. We appreciate your comments and rating. We hope that your stay with us has been pleasant. We always invite our guests to notify us at reception of any request and as soon as possible our staff will be supporting them. The hotel's location is in an area where humidity levels are very high in general. So the rooms are kept in constant maintenance in order to be able to reduce the humidity as far as possible. We regret completely that we have not met our expectations, but sadly it is an issue that is out of our control. AMAKA CALMA TULUM
Good morning, we send you a cordial greeting. We appreciate your comments and rating. We hope that your stay with us has been pleasant. We always invite our guests to notify us at reception of any request and as soon as possible our staff w… Show more
Reviewed: 18 January 2025 · Stayed in December 2024
Verified reviewThe property is in a location that was close to town,nice shops,and restaurants. The Amaka property is relaxing and calm with helpful and friendly people working there.
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We appreciate your comments and ratings. We are happy that your stay with us has been excellent, we hope you can visit us again. Best regards. AMAKA CALMA TULUM🌸
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in December 2024
Verified reviewNice. The rooms were very clean and the apartment comfortable. Breakfast was ok.
We received a different room for the second night, which had a locked connecting room with a sliding door, which was not soundproof. We heard everything from the adjacent room as though the guests were in our room. These rooms are definitely to avoid.
Good morning, we appreciate your comments. We send you a cordial greeting. We are happy that your stay was comfortable and that you liked the place. We always care about improving the quality of the service we offer to our guests. AMAKA CALMA TULUM🌸
Good morning, we appreciate your comments. We send you a cordial greeting. We are happy that your stay was comfortable and that you liked the place. We always care about improving the quality of the service we offer to our guests. AMAKA CAL… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewThe outdoor is beautiful
Half of the light bulbs were blown, some of the wall outlets didn’t work, the bath towels were stained. The staff wasn’t very fresh and certainly not helpful.
Good morning, we appreciate your comments. We're sorry your stay wasn't as you expected. We always work to improve the quality of the service that our employees provide to our guests. Like the hotel's infrastructure, new light bulbs were recently added to keep the common areas better lit, as well as to take care of the lights in the rooms and corridors. Our targets undergo rigorous cleaning so as not to present dirty amenities to new guests. However, we always invite you to notify us at reception so that our manager can support you as much as possible. Our staff is very friendly and will always look for ways to make your stay better. AMAKA CALMA TULUM
Good morning, we appreciate your comments. We're sorry your stay wasn't as you expected. We always work to improve the quality of the service that our employees provide to our guests. Like the hotel's infrastructure, new light b… Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewBig room, great staff
Breakfast was not great, rooms had no sound insulation. Accomodations are 3 bedroom apartments whose dividing doors are locked closed. There is not a real wall between you and neighbors, just a wood pocket door. Kitchen was not adequately stocked with silverware, glasses, etc.
We send you a cordial greeting, thank you for your confidence and preference, as well as your comments. The breakfast we include in all reservations is a treat, it is a basic continental breakfast, we serve the same every day. We regret that your stay has not been good, we hope you can give us the opportunity to improve your expectations in the future.🤗 AMAKA CALMA TULUM 🌸
We send you a cordial greeting, thank you for your confidence and preference, as well as your comments. The breakfast we include in all reservations is a treat, it is a basic continental breakfast, we serve the same every day. We regret tha… Show more
Reviewed: 27 October 2024 · Stayed in October 2024
Verified reviewNice hotel. Perfect location for staying in Tulum. In walking distance off nice cafes and restaurants. Staff was helpful. Breakfast was simple but enough for us. The recommendation of the hotel to go to beach club Ikal was perfect. 10% discount for food and drinks. Free parking. Its location on paradise beach
Good morning! We send you a cordial greeting from Tulum, we are happy that your stay with us has been excellent, we work day by day to further improve our services and offer you the best of the experiences ✨🙌 We hope you can choose us as your destination again. Greetings! AMAKA CALMA TULUM 🌸
Good morning! We send you a cordial greeting from Tulum, we are happy that your stay with us has been excellent, we work day by day to further improve our services and offer you the best of the experiences ✨🙌 We hope you can choose us as yo… Show more
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewNice little hotel in quiet area, spacious room
Poor breakfast
Good morning! We send you a greeting from Tulum! 🙌 We hope your stay with us has been excellent, thank you very much for your comments help us improve our services, we hope to receive you again! Greetings. AMAKA CALM TULUM 🌸😊