Great customer service.

Stayed in April 2025

NA

NA

Stayed in November 2024

Hot water was sometimes a little lukewarm

Parking situation was great, the location was super central( less than a ten minute walk to union del Jardin). The view from the room with balcony was stunning, exactly what you would expect from Guanajuato

Stayed in November 2024

Nothing

It was extremely clean! And the staff were so welcoming and warm. I would recommend and will definitely stay there again in the future!

Stayed in November 2024

No restaurant for breakfast. Odd that it has apparently remained closed for years.

A 5-10 minute walk from everything and relatively quiet. Fabulous views from the terrace and our room. Great WiFi and showers. The staff were great - getting us event tickets and booking taxis. We felt safe.

Stayed in October 2024

I won't say that I didn't like this - but it should be mentioned for those who are temperamental about being woken up by church bells right outside your window. I mean, it was as if the bell was hung right outside my window. But the year before I stayed on the opposite side of the hotel and never noticed the bells. But on that side the music from the bar across the street and the troubadours on the street under the balcony went on until 11 p.m. Choose your room accordingly. Just ask when booking. However, with everything this hotel offers and the value, this is no fault of the hotel and minor in my book

They do not serve breakfast at this hotel. But you are mere steps away from a really great coffee bar and only five minutes to plenty of restaurants. They do provide you with a Nespresso type single serve coffee machine, bottled water in your room.

Stayed in January 2024

ALL GOOD

EVERYTHING WAS GREAT

Stayed in November 2023

The room had minimal furnishings. Additional shelf or a bureau would have been helpful.

Well located, within easy walking distance of all the principal sights of the Historical Centre. Helpful staff at the front desk when asked about recommendations for restaurants, arranging tours etc. Great view. When a problem arose with billing for the room (my credit cars was charged twice), the issue was resolved quickly and easily, with many apologies from the management.

Stayed in November 2023

I was happy with the property itself and the staff but I thought it was too expensive for the room.

Good location a block from El Alondiga and the Mercado Hidalgo. The room was clean — very sparse, and the staff was extremely helpful and accommodating. Nice views from the terrace.

Stayed in November 2023

Everything !!

Stayed in October 2023

If it wasn’t for me calling about the parking I would probably be lost, however if there were to be signs pointing towards hotel and parking a few meters before the hotel that would help people find it without missing it the first time.

Location, food restaurants and attractions near by.

Stayed in June 2023

Wifi was not working in the room but we were given access to another wifi. Our friends were staying in a second room which had no hot water. This problem was not fixed while we were there.

Location. This site has included parking. The front desk staff, Moses helped us find parking for our massive truck which would not fit through the entrance to the parking. Our truck was 8’1” wide and not a regular truck, but most cars and trucks would fit. Anyway Moses took extraordinary steps to make sure it was parked safely and spent several hours accommodating us. Thanks Moses!

Stayed in February 2023

All was good with family staaffing front desk.

Room with view was very bright and cheerful.

Stayed in February 2023

No view other than the roof of the houses nearby

Location and staff very friendly

Stayed in November 2022

1. Wifi 2. Wifi 3. Wifi Poor access was frustrating.

Location was excellent. Easy to walk to Zona Central. No breakfast was offered as the restaurant had been closed for quite awhile.

Stayed in November 2022

nothing at all

beautiful. amazing hospitality from the staff.

Stayed in November 2022

There is a bar nearby and it had loud music late evening. The hotel is very close to a church and you can hear the bells for the hours and the mass.

The location is great, right at the west end of downtown. Every landmark is walking distance (restaurants too). The room was gorgeuous and had an excellent view. The hotel is also very nice. I felt totally secure there.

Stayed in November 2022

it was pretty noisy - mainly other guests talking loudly or the sound of doors opening and closing, but I still slept very well.

the perfect location, away from the busiest spots but super central and with some great bars and restaurants around. lovely staff, spacious rooms, gorgeous bathroom and little touches like coffee capsules and chocolates :-)

Stayed in November 2022

Older hotel with pretty much no extra amenities other than an AC and TV.

The Location was excellent and the staff was very friendly and helpful. Our View was excellent

Stayed in March 2025

generally good, but when I tried to shower, there was only cold water. I asked the staff and they said they just turned on the hot water for me and I should be able to get it in 5 minutes. Then I waited 20 more minutes before giving up and taking a cold shower.

location, big clean room

Stayed in November 2024

Very noisy outside! People were talking and kids were shouting in the hotel even after 11 pm. Someone’s phone alarm was sounding the whole morning. Trouble to fall asleep!

Location is great, very close to most attractions, night markets and restaurants.

Stayed in November 2024

The stuff doesn’t speak English. They forgot turning the water boiler.

Hot water didn’t come out for the first night. Booked the best suite with the bath tub, looked forward to using it but no hot water came out. We didn’t receive any compensation for the trouble. The stuff doesn’t speak English, did not solve the problems right away. The stay was unpleasant.

Stayed in February 2024

Incompetent and inexperienced staff who charged me and my friend twice for our room and only admitted it when I discovered a double deduction on my bank statement.

The location.

Stayed in November 2023

Bathrooms and lavatories old, toilet does not flush Not clean Room was not clean , too small bed for 2

Nothing

Stayed in October 2023