Only 2 elevators worked for the whole 3 days I stayed. It took about 30 min to get into one of it didn't get crammed before you entered. Mind you 19 floors it will take a while

Scenery is great.

Stayed in July 2025

Elevators working very poorly. Constant flow of people approaching me on the beach trying to sell me various items. For the price of these rooms it should have came with a refrigerator. Or even an ice machine.

Closeness to the beach. Pleasant staff.

Stayed in December 2024

Very crowded pool area, not able to get to use it. To the left of our room a dilapidated building which spoilt the view and a very noisy industrial unit below. Being all inclusive the lobby bar was not fully attended and therefore had to wait some time on many occasions for service.

The front view of the sea was spectacular. Shop on site for conveniences. Direct access to the beach.

Stayed in July 2023

no coffee or drinking water in the room

the view

Stayed in April 2023

The elevator, the air conditioner of the room

The rooms

Stayed in May 2025

Elevators didn’t work half the time

I liked that the property was on the beach

Stayed in May 2025

There weren't tables, chairs, or camastros enough in the pool area. We wanted to stay at the beach but everything was occupied :( . We wanted to watch the tv but it wasn't connected to wifi.

It was a large room, and they maintained clean.

Stayed in April 2025

The hotel doesn't have the infrastructure to accommodate the number of guests. Checking in with a car takes hours. We regularly chose the stairs to/from the 17th floor over the elevator. We watched people get stuck in the elevator and assisted out. I got food poisoning on the 3rd day (of all inclusive), spent the next 36 hours vommitting, asked to see the on-site doctor, and no one seemed interested in helping me. The quality manager said I must have gotten it somewhere else and criticized me for not getting a doctor's note, even though I would have loved some medical attention.

The majority of the staff were kind and accommodating. Management was something else though.

Stayed in March 2025

elevator not working.

Stayed in January 2025

Doesn’t let in food from outside. Instructions on page is different from what they provide.

The location and rooms and security

Stayed in September 2024

The hotel is totally runned-down. It's full of middle-class families coming from Mexico City on a budget tour package. It's crowdy and very noisy. Most guests are rude and don't respect others' desire of tranquillity, they play their loud music and you can't even hear the sound of the sea. In addition, you have to ware a plastified bracelet during your whole stay, which costs 400 pesos in case you loose it. You can't really count on the restaurant, since it's expensive and food is average. For European standards it's a low-key place.

The only positive point of this hotel is its location, right on one of the nicest beaches in Acapulco. If you dare to come here, at least don't hesitate to take a room with a sea view.

Stayed in August 2023

The front desk and receptionist have no customer service, rude and unhelpful.

I liked the pools, the restaurant and the location

Stayed in May 2023

could improve on the food value to match up with the cost of it, (buffet)

great location and good service

Stayed in May 2023

rooms are old No coffee maker no IRon in the room no courtesy water ac not cold enough

the ocean view staff was friendly

Stayed in April 2023

N/A

great location

Stayed in March 2023

elevator

cleanliness

Stayed in November 2022

Waiters looked exhausted and overtaken . They were not enough . There could have been more waiters

My room was excellent and clean. The service was great.

Stayed in January 2023

La vista al mar

Stayed in September 2022

they take for ever yo answer the phone

Stayed in October 2022

Check in took forever. Our room was not ready and did not get the room I reserved. They changed my room the next day but still not what I paid for. It was not all inclusive. it was certain drinks and certain food.

The view and the staff.

Stayed in January 2023

the over all estate of the Hotel. IS NOT LIKE YOU SHOW ON YOUR WEB PAGE OR OTHER PLACES. Rooms are OLD and Nothing like coffee o Refrigueration on them, we need to ask for Ice and Paid for it.. NO ICE MACHINES ON ANY FLOORS. No Door Nock privacy signs… Bed the bed sheets have stains on it… the handicap room half the shower, chair broken. I stay in room 208 handicapped one the toilet seat was not the right size for the toilet, the rooms do not have irons to iron your clothes, and we have to pay for everything that you asked for in front Desk. They have 4 elevators and they didn’t work with the handicap person we have to wait for an hour to be able to go down in the elevator. The rooms only have regular sheets for the bed. We needed to ask for a comforter because the rooms did not have anything for the cold.

the Beach

Stayed in January 2023

it looked old and it

on the beach front

Stayed in September 2022

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025