Reviews of Krystal Beach Acapulco 3 stars
Av. Costera Miguel Aleman 163, Costera Acapulco, 39670 Acapulco, Mexico
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Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewScenery is great.
Only 2 elevators worked for the whole 3 days I stayed. It took about 30 min to get into one of it didn't get crammed before you entered. Mind you 19 floors it will take a while
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe rooms
The elevator, the air conditioner of the room
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewI liked that the property was on the beach
Elevators didn’t work half the time
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewIt was a large room, and they maintained clean.
There weren't tables, chairs, or camastros enough in the pool area. We wanted to stay at the beach but everything was occupied :( . We wanted to watch the tv but it wasn't connected to wifi.
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewThe majority of the staff were kind and accommodating. Management was something else though.
The hotel doesn't have the infrastructure to accommodate the number of guests. Checking in with a car takes hours. We regularly chose the stairs to/from the 17th floor over the elevator. We watched people get stuck in the elevator and assisted out. I got food poisoning on the 3rd day (of all inclusive), spent the next 36 hours vommitting, asked to see the on-site doctor, and no one seemed interested in helping me. The quality manager said I must have gotten it somewhere else and criticized me for not getting a doctor's note, even though I would have loved some medical attention.
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewelevator not working.
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 December 2024 · Stayed in December 2024
Verified reviewCloseness to the beach. Pleasant staff.
Elevators working very poorly. Constant flow of people approaching me on the beach trying to sell me various items. For the price of these rooms it should have came with a refrigerator. Or even an ice machine.
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewReviewed: 29 September 2024 · Stayed in September 2024
Verified reviewThe location and rooms and security
Doesn’t let in food from outside. Instructions on page is different from what they provide.
Dear Magdalena, thank you for sharing your feedback. We are glad to hear that you enjoyed the location, rooms, and security at Krystal Beach Acapulco. We apologize for any inconvenience regarding the food policy and instructions discrepancy. Your comments will be shared with the team for improvement. We hope to have the opportunity to welcome you back for a flawless experience in the future.
Dear Magdalena, thank you for sharing your feedback. We are glad to hear that you enjoyed the location, rooms, and security at Krystal Beach Acapulco. We apologize for any inconvenience regarding the food policy and instructions discrepancy… Show more
Reviewed: 18 October 2023 · Stayed in October 2023
Verified reviewReviewed: 16 September 2023 · Stayed in September 2023
Verified reviewReviewed: 29 August 2023 · Stayed in August 2023
Verified reviewThe only positive point of this hotel is its location, right on one of the nicest beaches in Acapulco. If you dare to come here, at least don't hesitate to take a room with a sea view.
The hotel is totally runned-down. It's full of middle-class families coming from Mexico City on a budget tour package. It's crowdy and very noisy. Most guests are rude and don't respect others' desire of tranquillity, they play their loud music and you can't even hear the sound of the sea. In addition, you have to ware a plastified bracelet during your whole stay, which costs 400 pesos in case you loose it. You can't really count on the restaurant, since it's expensive and food is average. For European standards it's a low-key place.
Reviewed: 1 August 2023 · Stayed in July 2023
Verified reviewThe front view of the sea was spectacular. Shop on site for conveniences. Direct access to the beach.
Very crowded pool area, not able to get to use it. To the left of our room a dilapidated building which spoilt the view and a very noisy industrial unit below. Being all inclusive the lobby bar was not fully attended and therefore had to wait some time on many occasions for service.