Reviews of Banyan Tree Mayakoba 5 stars
Carretera Federal Chetumal Puerto Juarez, 77710 Playa del Carmen, Mexico
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Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewStaff very nice, beautiful facility.
Poor value for money spent, will nickel and dime you for more when you’ve already spent a lot of money to be there!
Dear Guest, Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking Community. Your feedback is very valuable as it gives us an insight into what our guests are experiencing at the resort and where we need to re-focus our attention Once you are planning your return, please reach out to me so that we can ensure you have a perfect stay with us. Looking forward to hearing from you. Kind Regards, Afonso Cunha General Manager
Dear Guest, Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking Community. Your feedback is very valuable as it gives us an insight into what our guests are … Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThe villa was very tired looking - it’s in need of an update - toilet plumbing was an issue, the casing around the fridge was broken, the pool wasn’t cleaned prior to our check-in etc. We’d received confirmation that an extra bed would be made-up for us on arrival, but it wasn’t. We ate in each of the restaurants and although the food was nice and the service good it was extremely expensive for what we got.
Dear Suzanne, Thank you for sharing your feedback. I am truly sorry to hear about the challenges and inconveniences you faced during your stay. This falls far short of the high standards we strive to provide, and I deeply regret that your experience did not meet your expectations. Your concerns have been shared with the relevant teams, and we are taking immediate steps to address them. Please know that we are committed to learning from your experience and implementing changes to prevent similar situations in the future. I would greatly value the opportunity to discuss your stay in more detail and personally understand how we can make things right. Please don’t hesitate to reach out to me directly at your convenience. I would greatly value the opportunity to discuss your stay in more detail and personally understand how we can make things right. Please don’t hesitate to reach out to me directly at your convenience Kind regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com
Dear Suzanne, Thank you for sharing your feedback. I am truly sorry to hear about the challenges and inconveniences you faced during your stay. This falls far short of the high standards we strive to provide, and I deeply regret that your … Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewLove the beach and the pool for the family. The villa was spacious and well set out. There was a wide variety of expensive restaurants.
Customer service is not quite the same as European Asia and US. It takes awhile for the golf buggies to come and pick you up. I found the breakfast menu at the Sands a little limited.
Dear Mr. Patel, Thank you for your honest feedback, as this will allow us to improve and be better for you, we feel ashamed that we were not able to meet your service expectations as this is not the type of service that we are used to provide, we truly hope to have you back once again to show you the real Banyan Tree Mayakoba high quality service. I remain at your disposal, Sincerely. Rafael Merlo Ruiz Senior Experience Concierge
Dear Mr. Patel, Thank you for your honest feedback, as this will allow us to improve and be better for you, we feel ashamed that we were not able to meet your service expectations as this is not the type of service that we are used to pro… Show more
Reviewed: 20 February 2025 · Stayed in January 2025
Verified reviewThe breakfast buffet was excellent! The variety was amazing and the food was excellent at all of the restaurants. The villa was wonderful and loved the bikes for transportation along with the carts. The best part was the staff. Everyone we talked with were so friendly and caring.
We needed a 3 bedroom villa and there were none available at the beach. Would have liked to have been closer to the beach.
Dear Brenda, Greetings from Banyan Tree Mayakoba, thank you for choosing us to host your most recent visit to Mexico and Riviera Maya. We appreciate your feedback. It has been a pleasure to host you and we wish that our Sanctuary of the Senses will be your permanent resort of choice for future trips. We are looking forward to your return to Banyan Tree Mayakoba very soon and to welcome you as you deserve. Kind Regards, Afonso Cunha General Manager
Dear Brenda, Greetings from Banyan Tree Mayakoba, thank you for choosing us to host your most recent visit to Mexico and Riviera Maya. We appreciate your feedback. It has been a pleasure to host you and we wish that our Sanctuary of the Se… Show more
Reviewed: 6 February 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewAfter reading several reviews, Mayakoba seemed like the right balance between luxury and a comfortable family friendly vacation. However, while we had originally booked a Bliss pool villa, several reviews said that these were a little dated and we didn’t like the idea of being so far from the beach and having to wait for golf carts to get around, especially because we have an eight month old baby I was able to get a last-minute upgrade at a decent price for one of the ocean front King suites which was worth every penny. These villas are right next to the beach, and a short walk from secondary reception and the sands restaurant and beach club, and the secondary pool which is mainly for families it would appear our room was incredible, the lush mangrove forest was incredible, and we even made use of the bicycles to get around a bit, and the sands beach club was impeccably designed and quite new looking, we had a lovely time spending days in a shaded cabana between the pool and the beach drinking coconuts and playing with our son. From day one we were introduced to 2 members of staff who would be our concierge who we could reach via text message and would arrange anything we needed, which I had never experienced at a hotel before and was really impressive.
As maybe become apparent from reading reviews about the property, the food is outrageously priced and just about average. I’m talking $75 for a fish entree with no sides, hundred dollar steaks, hundred dollar for the cheapest bottle of wine (most from 2022 or younger!) - and that’s before they ask you for American style 20% tips, where waiter doesn’t even walk you through the menu, give you recommendations and no sommeliers to be seen. The staff were super friendly, spoke great English, and were very accommodating with the baby, but it was mismatched to the price you were paying. La Fondita in Pueblito (15 min cycle and even longer by golf cart as you have to transfer) had a quiet little taqueria with decent food at a much more reasonable price. Our favorite meal was in a cheap tavern style taqueria in PDC El Fogón which was probably under $25 with tip. Other than the meals, there were a few other instances where we felt let down by the price we were paying versus what we got. It rained a bit our third night, and I woke up to loud dripping from a leak in the roof that I had landed on a computer and iPad, which were luckily not damaged. This was fixed really quickly, and we didn’t have to change rooms, however I felt this was an opportunity for a hotel manager to come and speak with us, but it was taken quite casually we felt. It must happen quite often. Basic timeliness - our food was delayed by almost 45 minutes our second night at Cello and it was so mediocre. We ended up having to eat it in a rush and leave. Another night our golf cart was delayed by 20 minutes and we had to cancel dinner and go to the closer restaurant instead - both dictated by our baby’s schedule. There are a lot of families, yet the elevated sense of the hotel is not brought down by this, which was nice. However, for a hotel catering to so many people with young children, we found it surprising no Restaurant offered all day dining, and dinner started at 5:30 pm.
Dear Tanya, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared with the Booking community. Very sorry for the issues and inconvenience you had with your stay and your perception with the food and dining at Cello during your stay. This falls far short of the high standards we strive to provide, and I deeply regret that your experience did not meet your expectations. Your concerns have been shared with the relevant teams, and we are taking immediate steps to address them. Please know that we are committed to learning from your experience and implementing changes to prevent similar situations in the future. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the staff that you have pointed out. We look forward to welcoming you back to our Sanctuary of the Senses. Kind regards, Afonso Cunha General Manager
Dear Tanya, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared with the Booking community. Very sorry for the issues and… Show more
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewThe reception team didn’t provide our bill when we checked out. They said that they woukd send it via email abd whatsapp but they haven’t sent! I contacted with customer service and wrote to the hotel team but they don’t provide our stay bill. I don’t know the reason why they hesitate to share the bill. I have ti share this bill with my compnay but reception team is very unprofessional!
Dear Ms. Kurtas, Thank you for sharing the feedback of your most recent stay with us, rest assured all of your feedback has been well shared with the Managment to avoid this incovenience to repeat, we truly wish to receive once again to show you the actual Banyan Tree Mayakoba Service. I remain at your disposal, Warm regards. Rafael Merlo Ruiz Senior Experience Concierge
Dear Ms. Kurtas, Thank you for sharing the feedback of your most recent stay with us, rest assured all of your feedback has been well shared with the Managment to avoid this incovenience to repeat, we truly wish to receive once again to … Show more
Reviewed: 6 December 2024 · Stayed in December 2024
Verified reviewGorgeous facility, nature calling from every corner, beautiful and spacious room, with a heated pool as part of the room. The staff was welcoming, friendly and attentive. The food in the Banyan Tree Mayakoba restaurants is terrific. Really good. You have privacy and close to the beach. Roaming around the resort, and close-by resorts with bicycles that were provided to us was a great way to both exercise and enjoy the resort.
Food in restaurants is very expensive. However, you can also explore other restaurants of nearby resorts with more decent prices. Some malfunctions in the room. However, staff is available to address.
Dear Osnat, Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking! Your feedback is very valuable as it gives us an insight into what our guests are experiencing at the resort and where we need to re-focus our attention We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Abel Morales Executive Assistant Manager
Dear Osnat, Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking! Your feedback is very valuable as it gives us an insight into what our guests are experiencing… Show more
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewReviewed: 13 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewThe staff, the nature vibe which made it different from many of the hotels there that tend to be have the look and feel of big cruise ships-the banyan tree feels organic, the quality of the food, the location, loved the bicycle option with which one could tour the compound
We went off season and there was construction right next to the breakfast which was aweful noise; they attracted groups/destination weddings which at times was overwhelming and did take away from the spa/chill feeling
Dear Ana, Greetings and best regards. Thank you for completing our satisfaction survey in Booking., Knowing that your vacation left you satisfied makes us feel very proud of our hotel and collaborators who make everything possible. We are delighted to know that you enjoyed your stay and look forward to welcoming you back to our Sanctuary for the Senses very soon. Best regards, Abel Morales Executive Assistant Manager
Dear Ana, Greetings and best regards. Thank you for completing our satisfaction survey in Booking., Knowing that your vacation left you satisfied makes us feel very proud of our hotel and collaborators who make everything possible. We are … Show more
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 September 2024 · Stayed in September 2024
Verified reviewI loved everything about, the relaxing mood, hospitality, the ambiance, the great quality of food, and you dream they deliver
Nothing
Dear Mahmoud, Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking. Your feedback is very valuable as it gives us an insight into what our guests are experiencing at the resort and where we need to re-focus our attention We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Abel Morales Executive Assistant Manager
Dear Mahmoud, Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking. Your feedback is very valuable as it gives us an insight into what our guests are experien… Show more
Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewLoved the location, the beach club, excellent staff, great food.
it needs a make over, and I would love a bar with music.
Dear Juana, Thank you for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us with Booking. We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Abel Morales Executive Assistant Manager
Dear Juana, Thank you for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us with Booking. We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Abel Morales Exe… Show more
Reviewed: 7 August 2024 · Stayed in August 2024
Verified reviewThey had a wonderful breakfast that you could do either the buffet or à la cart. With every imaginable type of food, pastries, yogurt, eggs, salmon, crêpes, waffles. I also love the fact that they provided you with bikes for your own personal use so you can go all around the property and easily to the beach. Our room was spectacular and that it had its own pool, whirlpool and an extra bonus room that you can go watch TV and hang out if your spouse didn’t wanna stay up and watch TV with you. There were so many restaurants to choose from and the best part is you had your own private concierge.
I did ask for them to come fix the light mirror in our bathroom and that was never done. Was not a dealbreaker, but I thought for the price I was paying they would send someone right away.
Dear Ms. Irma, Thank you for your feedback, we are truly happy to know that overall even with the small mishap you had an amazing time with us, rest assured this will be taken care of, we are hoping to see you in the near future at your home away from home. I remain at your entire disposal, Sincerely. Rafael Merlo Ruiz Senior Experience Concierge
Dear Ms. Irma, Thank you for your feedback, we are truly happy to know that overall even with the small mishap you had an amazing time with us, rest assured this will be taken care of, we are hoping to see you in the near future at your ho… Show more
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewThe villa was very nice
Food to expensive and not having all inclusive it's not good
Dear Rolando, Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking. Your feedback is very valuable as it gives us an insight into what our guests are experiencing at the resort and where we need to re-focus our attention We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager
Dear Rolando, Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking. Your feedback is very valuable as it gives us an insight into what our guests are experien… Show more
Reviewed: 2 July 2024 · Stayed in June 2024
Verified reviewReviewed: 4 June 2024 · Stayed in June 2024
Verified reviewGreat resort however we found that price for food was too expensive. Also, tipping in all the restaurants should not be imposed. Should not even be mentioned. Paying $1000 for the room (cheapest option) plus $4000 minimum for dinner should cover all the tipping. And asking for minimum 18%. You will never find it in Europe. Few things they will benefit from: no tipping, have list of activities in a room daily for any live music performance or yoga classes. They should have these options. However, we didn't know about it and never got to experience. Biggest dissapointment is quality of the beach. It doesnt show on any hotel photo that they build the barrier in the water and have huge weeds issue.
Beach, high tips that every person around us was expecting (should not be there at all). Concierge service is not good.
Dear Ms. Yelena, Thank you for choosing our Sanctuary for the Senses for your recent stay at Banyan Tree Mayakoba. I would like to take this opportunity to thank you for having completed our satisfaction survey. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Please be assured that your comments are taken into consideration. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again. Kind regards, Juan Carlos Cardona General Manager
Dear Ms. Yelena, Thank you for choosing our Sanctuary for the Senses for your recent stay at Banyan Tree Mayakoba. I would like to take this opportunity to thank you for having completed our satisfaction survey. We are dedicated and commi… Show more
Reviewed: 30 April 2024 · Stayed in April 2024
Verified reviewReviewed: 1 April 2024 · Stayed in March 2024
Verified reviewReviewed: 28 March 2024 · Stayed in March 2024
Verified review