Reviews of Barcelo Guadalajara 5 stars
Avenida de la Rosas 2933, 44530 Guadalajara, Mexico
Loading
Guests also reviewed these properties:
Beijing, China
Muxia, Spain
Strasbourg, France
Köngen, Germany
Súðavík, Iceland
Antiparos Town, Greece
Washington, United States
Truth or Consequences, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe gym
The room is really old and the Pool is not cozy
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
Despite having had a positive experience at this hotel in the past, my recent one-day business event stay was extremely disappointing. The room provided to me was dirty and had a 3-inch gap in the front door. Despite being exhausted and wanting to rest, it was difficult to sleep due to the noise from the elevator and bugs on the ceiling. When I tried to address these issues with the front desk, they seemed uninterested and no action was taken. As a result, I will not be returning to this hotel in the future.
Dear guest, We would like to apologize for the series of inconveniences that occurred during your stay. Our staff is at your service to address any situation that may arise. We understand that on this occasion your experience with the front desk staff was not what you expected, and we assure you that we will work closely with them to ensure this inconvenience does not occur again. We remain at your service and hope to have the opportunity to serve you again and offer you quality service. Best regards,
Dear guest, We would like to apologize for the series of inconveniences that occurred during your stay. Our staff is at your service to address any situation that may arise. We understand that on this occasion your experience with the front… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBeautiful view of Guadalajara
None
Dear guest, we appreciate the time you took to review our service. We are glad you enjoyed the beautiful view of Guadalajara. We hope to have the honor of hosting you again. Best regards,
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewOnly location
Este hotel se vende como 5 estrellas y no es ni cuatro estrellas , un servicio no de nivel.
Dear Ms. Reyes, We sincerely appreciate you sharing your experience with us. We deeply regret that some aspects of your stay did not meet your expectations. Our team is committed to providing quality service, and we take your comments into account to continue improving. We are also pleased to know that you appreciated our location. In fact, we are located across from the Expo Guadalajara Convention Center and next to the World Trade Center, which allows us to offer a privileged location to our guests. We hope to have the opportunity to welcome you again to provide you with a more satisfactory experience. Sincerely, General Management.
Dear Ms. Reyes, We sincerely appreciate you sharing your experience with us. We deeply regret that some aspects of your stay did not meet your expectations. Our team is committed to providing quality service, and we take your comments into… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewEverything was nice
Paid for the parking area
Dear Renata, Thank you for sharing your experience with us. It is wonderful that you had such a great experience at Barceló Guadalajara. However, we understand your concern about the parking fees. Our covered parking facility accommodates 345 cars and is located in the basement levels, with special pricing for guests and event attendees. We are delighted that you found everything to your satisfaction during your stay. We hope to have the occasion to welcome you back. Kind regards,
Dear Renata, Thank you for sharing your experience with us. It is wonderful that you had such a great experience at Barceló Guadalajara. However, we understand your concern about the parking fees. Our covered parking facility accommoda… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe design of the hotel is beautiful
Restaurant specialties reservations are a bit troublesome
Dear Samuel, we appreciate your comments, we will work on the points you mentioned. Thank you for your preference, we hope to see you again soon. Best regards
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewESTANCIA CONFORTABLE
Thank you for your comments and your preference. We hope to see you again soon. Best regards!
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewIts a very clean and modern place.
Not applicable
Dear Rosa, thank you for your feedback. We look forward to the opportunity to serve you again Best regards
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewOk
The staff was very impolite
Dear Luz, We are sorry to hear that breakfast and service did not meeet your expectations. Your feedback is important, and we will address it with our team. Thank you for bringing it to our attention. best regards, Hotel Barceló Guadalajara
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in March 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewLocation
The bathroom, emit a smell from the sewer
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our location! We sincerely apologize for the unpleasant smell you experienced in the bathroom — this is certainly not the standard we aim to uphold. Our maintenance team has been informed and is already working to ensure this issue is resolved promptly. We appreciate your comments, as they help us improve, and we hope to have the opportunity to welcome you again under better conditions.
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our location! We sincerely apologize for the unpleasant smell you experienced in the bathroom — this is certainly not the standard we aim to uphold. Ou… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewBooking was confirmed, when we arrived at midnight they said they cancelled at their end. We had to leave and look for another place. Never coming back.
We’re truly sorry to hear about your experience and the inconvenience it caused, especially arriving late at night. This is certainly not the kind of welcome we aim to provide. We understand how frustrating it must have been to find out your reservation was not honored, and we sincerely apologize for the situation. We are currently looking into what may have happened with your booking to ensure it doesn’t happen again. Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the inconvenience it caused, especially arriving late at night. This is certainly not the kind of welcome we aim to provide. We understand how frustrating it must have been to find out yo… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewThe service
Everything I like
Thank you so much for your kind words! We're thrilled to hear that you enjoyed everything about your stay. It means a lot to us, and we hope to welcome you back very soon!