Reviews of Barceló Maya Colonial - All Inclusive 5 stars

Dear Sir, We are truly sorry that some aspects of your stay did not meet your expectations. Our maintenance team works diligently to maintain our accommodations in pristine condition, and we regret any inconvenience you experienced with the furniture fixtures. We understand your comments about the mattress firmness and room ventilation, and we have taken note of these points to enhance our guest experience. Nonetheless, we are delighted that you appreciated our courteous team members and their dedication to service excellence. Your recognition of our beachfront setting and convenient proximity to water parks is greatly valued. Our prime coastal location continues to be one of our most cherished attributes. We hope to have the opportunity of welcoming you back in the future. Best regards, Barceló Maya Colonial, Management

Dear Sir, We are truly sorry that some aspects of your stay did not meet your expectations. Our maintenance team works diligently to maintain our accommodations in pristine condition, and we regret any inconvenience you experienced with th… Show more

Dear Madam, Your perfect ratings make us proud and motivate us to maintain our high standards. Our team's dedication to service excellence and our well-maintained facilities have clearly contributed to making your stay memorable. Thank you again; we hope to welcome you back soon. Kind regards, Barceló Maya Colonial, Management

Dear Madam, Your perfect ratings make us proud and motivate us to maintain our high standards. Our team's dedication to service excellence and our well-maintained facilities have clearly contributed to making your stay memorable. Thank yo… Show more

Dear Madam, It is our pleasure to provide a clean and comfortable environment complemented by our friendly staff and comprehensive amenities, ensuring that our guests receive the exceptional value they deserve in a prime location along the stunning Riviera Maya. It would be a pleasure to welcome you back. Best wishes, Barceló Maya Colonial, Management

Dear Madam, It is our pleasure to provide a clean and comfortable environment complemented by our friendly staff and comprehensive amenities, ensuring that our guests receive the exceptional value they deserve in a prime location along t… Show more

Dear Mr Valladares, Thank you for sharing your experience with us. We regret to hear certain aspects of your stay did not meet your expectations, particularly regarding transportation services and our culinary variety outside of the Mexican cuisine. Furthermore, we apologize for any inconvenience you may have experienced with the cleanliness during your stay, and we appreciate you bringing this to our attention. We are delighted that you enjoyed your complimentary upgrade to our premium room, and that our prime location contributed positively to your overall experience. It is great that the facilities at Barceló Maya Colonial added to your satisfaction, providing you with a diverse range of activities and amenities. Finally, we are pleased that the treatment you and your wife received was to your liking, and that the Mexican food served at our buffets impressed you with its authentic flavors. We hope we will have the opportunity to see you again in the future. Best regards, Barceló Maya Colonial Management

Dear Mr Valladares, Thank you for sharing your experience with us. We regret to hear certain aspects of your stay did not meet your expectations, particularly regarding transportation services and our culinary variety outside of the Me… Show more

Dear Madam, Thank you for the time taken to share your experience of staying with us. We regret to hear that the humidity impacted your comfort during your stay. Our tropical location does lend itself to a more humid climate, which while typically appreciated for its lush beauty, can occasionally be less comfortable for some of our guests. We apologize for any inconvenience this may have caused. It brings us great pleasure to know that our dedicated staff contributed positively to your experience, making your stay wonderful. We're also delighted to hear that you enjoyed the resort's facilities, including the hammocks, the buffet, and the infinity pool at Riviera Maya. Moreover, it is gratifying that the various quaint areas and the vibrant atmosphere throughout Barceló Maya Colonial - All Inclusive added to your enjoyment. We hope to welcome you back. Best wishes, Barceló Maya Colonial, Management

Dear Madam, Thank you for the time taken to share your experience of staying with us. We regret to hear that the humidity impacted your comfort during your stay. Our tropical location does lend itself to a more humid climate, which whil… Show more

Dear Mr Ledesma, Thank you for sharing your experience with us. It is with regret that we note your dissatisfaction with our room service. We strive to provide prompt and attentive service, so it is disappointing to hear that we fell short of our high standards on this occasion. Your experience is not reflective of our commitment to guest satisfaction and we extend our sincere apologies for any inconvenience caused. We are, however, pleased to hear that you were satisfied with our facilities, comfort, and the attentiveness of our staff. It is also heartening to know that you found value in our offerings and appreciated the cleanliness and prime location of our resort. We are looking forward to welcoming you again. All the best! Barceló Maya Colonial, Management

Dear Mr Ledesma, Thank you for sharing your experience with us. It is with regret that we note your dissatisfaction with our room service. We strive to provide prompt and attentive service, so it is disappointing to hear that we fell sh… Show more

Dear Sir, Thank you for sharing your experience with us. We regret to hear of the difficulties you encountered concerning the adjustment in the guest count and the resulting overcharge. We are pleased, however, that our management team was able to rectify this for you. It is heartening to learn that you were impressed with the overall cleanliness and maintenance of our resort, as well as the quality of food and beverages offered as part of our all-inclusive experience. Our staff strives to provide excellent service, and we are glad that this was evident during your stay at Barceló Maya Colonial - All Inclusive. Your intention to revisit us is the best compliment we could hope for, and we thank you for recognizing the efforts of our dedicated team. We are looking forward to welcoming you again. All the best! Barceló Maya Colonial, Management

Dear Sir, Thank you for sharing your experience with us. We regret to hear of the difficulties you encountered concerning the adjustment in the guest count and the resulting overcharge. We are pleased, however, that our management team… Show more

Dear Madam, Thank you for the time taken to share your experience of staying with us. We deeply regret to hear that certain aspects of our dining options did not meet your expectations. It is disheartening to learn that the buffet variety seemed to dwindle and that you experienced discomfort during your stay. We take all guest feedback seriously and will look into these concerns to ensure our high standards are consistently met. However, it is heartening to know that you enjoyed the beautiful beaches, our inviting pools, and the engaging poolside entertainment. We are also delighted that our pool bar staff made a positive impression and contributed to the enjoyment of your stay. Our team takes great pride in providing a variety of leisure activities and friendly service to create a memorable experience for all our guests. We hope to welcome you back. Best wishes, Barceló Maya Colonial, Management

Dear Madam, Thank you for the time taken to share your experience of staying with us. We deeply regret to hear that certain aspects of our dining options did not meet your expectations. It is disheartening to learn that the buffet varie… Show more

Dear Madam, Thank you for taking the time to comment on your recent stay. We are sorry that we fell short of the high service standards expected and that you left disappointed. We are sorry you did not bring these issues to our attention while on site so that we might have dealt with them immediately. We hope we can provide you with an improved stay in the future. Kind regards, Barceló Maya Colonial, Management

Dear Madam, Thank you for taking the time to comment on your recent stay. We are sorry that we fell short of the high service standards expected and that you left disappointed. We are sorry you did not bring these issues to our attentio… Show more

Dear Guest, Thank you very much for taking the time to share your personal impressions about your stay at the Barceló Maya Colonial. We are always open to your feedback as it allows us to continually improve the experience we create for our customers. Regards

Dear Guest, Thank you very much for taking the time to share your personal impressions about your stay at the Barceló Maya Colonial. We are always open to your feedback as it allows us to continually improve the experience we create for o… Show more

Dear Guest, We are deeply sorry to read that you did not fully enjoy your experience at our hotel, as we strive every day to turn each stay into something unforgettable. We have reviewed your comments in detail, together with our teams and heads of each department, and we would like to assure you that all your problems will be addressed. Regards

Dear Guest, We are deeply sorry to read that you did not fully enjoy your experience at our hotel, as we strive every day to turn each stay into something unforgettable. We have reviewed your comments in detail, together with our teams and … Show more