The food wasn't very good. Half the time we ordered room service we didn't eat food. Felt really bad about the food waste but really couldn't eat the food. Even the buffets were mediocre. One thing to note about the restaurants and reservations is you need to book in advance when checking in and there are very limited reservations available. So even though at premium level we should have had access to one specialty restaurant per night bc there was no availability we could not book them. There was a cancellation that came up so we were able to get a late reservation in at the French Restaurant. The food was much better there but still not the BEST. Also as premium members we were supposed to have access to hydrotherapy every day we were there. But same as the restaurants, they got booked up before we arrived. So that was a real bummer. Note that the hydrotherapy was such a great and relaxing experience~

With Premium level we had access to all of the Barcelo properties except the all adult one. This was really nice. The gym at the Colonial and the hydrotherapy were probably the highlight of my trip. The gym was so spacious and state of the art. Very beautiful inside. My son enjoyed the casino on the property as well. I didn't realize there were so many cenotes nearby. Had someone told me at the counter I would've taken the opportunity to explore. But that is available for anyone interested. Courtyards and the rest of the property was beautiful and there were activities for everyone to enjoy.

Stayed in July 2025

As above.

It is very slow and a map with the location of the rooms would be helpful. Although the guest facilities lady was very helpful, it is ridiculous only having one person there. The queues and wait times to book meals was horrific.

Stayed in June 2025

Some of the rooms spelled a bit moldy. If you didn't get up early you didn't get a chair. You had to make reservations for the restaurants way in advance.

The location was great. Love the convenience of the all inclusive. Great to be able to eat/drink any time. The grounds were beautiful and clean.

Stayed in April 2025

The resort is huge --- very long walk between room and restaurants.

Stayed in February 2025

Nothing at all

Everything catered for - no need to leave the complex

Stayed in May 2024

The size of beds is the only thing we really didn’t like.

Stayed in November 2023

Hard to get special restaurant reservation Long lines to reserve restaurant My room lights would shut off when I was in room having shower etc

Variety of foods at buffet and specialty restaurant

Stayed in November 2023

The room cleaning left a bit to be desired and when we called for towels they never did come

Staying at maya palace allowed us access to 4 resorts which was good. Food was good as well

Stayed in November 2023

We had track someone down just to clean our room/tidy it up. All we wanted was bed made and some sweeping and trash emptied . But all day we had the sign to our door until 2pm they still didn’t come. So then we had to call front desk to have someone come. Another thing is our electricity went out after my wife used the hair dryer and our hair dryer stopped working. She requested another one cause she has long hair and they never brought a replacement. I think we requested it 2 times.

Food the main buffet area was great. Then we had one dinner at Rodizzio and it was not as great as I expected it to be. We had the risotto and it was a bit hard and my filet mignon was too salty. We also enjoyed our Spa time. My wife only did the hydrotherapy part but she loved all that stuff and I got the Swedish massage which was just the right pressure .

Stayed in November 2023

Not a ton of sand to the beach, kind of rocky (need water shoes) but once you are passed the rocks the sand feels like carpet. The buffet food is so-so just like anywhere else I have stayed in Mexico. Definitely want to dine at a "reservation" restaurant every night. Slacks required at the restaurants... I understand this but I think dress shorts could do instead of slacks!

The staff was excellent! The scenery was beautiful. The service was always prompt, never any long lines. The facilities are nice. This is a really large resort! The marine life are really cool in the water, turtles, fish, snails, etc, just ignoring the people, it's very cool! Reservations are easy. Just go see the concierge in the morning to make your reservation. Understand what I say in the negative part of the review that this beach is beautiful for sure!

Stayed in October 2023

The food was terrible. Variety but all low quality.

Facilities

Stayed in September 2023

The restrooms in common areas need more clean attention. The sink in the room was constantly clogged

Food, location

Stayed in August 2023

The laundry service was not that great . My son waited and waited his clothes back more than one day and we paid $60 for this service. It was not easy to make reservations for the dinner even though we tried to book on the first day we arrived at the resort . Out of 4 days , We could make reservations only for 3 days at the beginning. The restaurants for dinner was excellent and enjoyed a lot .

The room was beautiful and relaxing. The shuttle bus was easy to use. My family enjoyed it . The resort has a nice swimming pool . The food was delicious! Maya mall is fun place to visit at night. My teenage boys had a good time .

Stayed in August 2023

The place is to big a lot of walking by the time I officially knew the hotel it was time to leave. No AC in the lobby. Some staff not friendly & housekeeping was slow that we didn't have room cleaned at times cause it was late when they wanted to come. Also to far from airport.

The pools & ocean were amazing. The buffet was exceptional

Stayed in August 2023

Food could be better, at least the buffets No very good food just plane

Good location ,Nice an clean

Stayed in August 2023

to book for the restaurants

the service

Stayed in May 2023

The coffee and desserts aren't particularly good, but there's plenty of variety to make up for it. The place is huge and there are no good signs or explanations of what can be done,

Very nice hotel and all inclusive package.

Stayed in December 2022

starting to get very loud. party people

the pools and beach

Stayed in November 2022

That I had to go home

Service was great, food at buffet and restaurants were all delicious. Lots of chairs at the pool and ocean

Stayed in October 2022

From desk service needs a lot of training

Buffet staff very friendly

Stayed in August 2025

If was beautiful and clean

Stayed in June 2025

This was our second stay here and this time we were disappointed quite a bit. Price increased significantly compared to our last visit but quality & accommodations were significantly down. The entire kids water slide area was closed our entire stay and the front desk staff told me it was open when I inquired / was clueless to it being completely taped off with caution tape. This was the entire reason we came back here because our daughter loved them so much last year. We were able to walk to the next resort for a kids area but this was not easy with a non-walking infant in tow and when your 3 year old had been talking about THOSE slides for 3+ months. In terms of other accommodations while we were there: the water went out for several hours while we were trying to get ready for dinner, we had issues with the AC unit, maintenance randomly came to our room at one point requesting to check our TV, and then when we went to our nice seafood dinner they were “out” of lobster. Mind you, we were the FIRST time slot for dinner that evening. Just a lot of things that made for a not great experience—not sure we’ll give them another chance compared to other resorts.

Stayed in May 2025

great food (buffet) and hotel facilities. beach is clean and beautiful. pool area is great for kids. the hotel barcelo maya palace is one of many hotels on the area. there is so much to do, also sports activities such as mini golf, bowling, tennis, go kart (14 years plus!) only annoying thing: we had to reserve our sun beds at 5.20am (!) to make sure we have a place in the shade for the babies…

Stayed in April 2025

Check-in process was cumbersome and disorganized. I was charged twice ( once in pesos and once in dollars), had to write a note requesting a refund and staff could not tell me when it would occur I will now incur finance charges on twice the amount of my stay which I think is not right. Our room smelled horribly musty and was damp the entire stay. Air conditioner leaked and all of our bedding was damp. Coffee maker was broken and it took 3 attempts to get a replacement. Overall the quality of food was poor. Had a good meal at the French restaurant. Ala carte reservations are really hard to get, unless you want to eat at 900 pm. Lack of beach chairs was a problem. Signs posted everywhere about not reserving chairs but by 700all of them were taken. Not enough activities and entertainment options and they were hard to locate.

Nice setting and overall aesthetic was nice. Drinks were good.

Stayed in January 2025